{"id":1171083,"url":"https://alion.io/job/recruitment-room-it-support-specialist-expert","title":"IT Support Specialist Expert","company":{"id":100174,"name":"Recruitment Room","domain":"recruitmentroom.net","url":"https://alion.io/company/recruitment-room","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["AL"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":63000,"max_usd":134000,"period":"year","method":"global_role_seniority_cell","sample_n":298},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"PowerShell","optional":true}],"status":"live","first_seen_at":"2026-09-22T12:30:00Z","employer_posted_date":null,"last_verified_at":"2026-09-22T12:30:00Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"IT Support Specialist Expert\nContract · Remote\nAnnual Compensation Equivalent: $86,400-$153,600/year\nHourly Rate: $45-$80/hr\nThe annual compensation equivalent is calculated at 40 hours/week across 48 workable weeks/year and represents a full-time equivalent, not guaranteed earnings. The engagement requires a minimum of 10 hours per week, with no stated maximum.\nAbout the Role\nWe’re looking for experienced IT Support Specialists to author and evaluate realistic troubleshooting scenarios used to assess how AI systems handle professional IT support.\nYou’ll draw on hands-on experience to create support scenarios that reflect real incidents, from initial user contact through diagnosis and resolution. You’ll also develop reference answers, evaluate AI-generated troubleshooting guidance, and identify recommendations that are technically incorrect, unsafe, or likely to make an issue worse.\nThis role is suited to IT professionals who combine strong troubleshooting skills with the ability to clearly explain their diagnostic reasoning.\nWhat You’ll Do\nAuthor realistic IT support scenarios covering the full troubleshooting process from first contact through resolution.\n\nCreate reference answers that explain the diagnostic reasoning behind each troubleshooting step.\n\nEvaluate AI-generated support responses for technical accuracy, practicality, and user safety.\n\nIdentify incorrect troubleshooting steps, flawed assumptions, and potentially harmful recommendations.\n\nAssess issues across hardware, software, operating systems, applications, and networks.\n\nApply enterprise IT experience to realistic support and system administration scenarios.\n\nClearly document technical findings and explain why a particular diagnostic or resolution approach is appropriate.\n\nWhat We’re Looking For\nAt least 2 years of professional experience in IT support, help desk, or system administration.\n\nHands-on experience working with enterprise IT environments.\n\nExperience with technologies such as:\nActive Directory\n\nMicrosoft 365\n\nMobile Device Management (MDM) tools\n\nStrong troubleshooting experience across hardware, software, and networking issues.\n\nAbility to diagnose problems systematically and identify root causes.\n\nStrong written English and the ability to document technical reasoning clearly.\n\nAbility to commit at least 10 hours per week.\n\nPreferred Experience\nCompTIA A+, Network+, Microsoft, or similar IT certifications.\n\nPowerShell or Bash scripting experience.\n\nTier 2 or Tier 3 technical support experience.\n\nExperience handling escalations involving complex hardware, software, network, or enterprise-system issues.\n\nEngagement & Compensation\nFully remote\n\nIndependent contractor engagement\n\nFully asynchronous\n\n$45-$80/hr\n\nPaid weekly\n\nMinimum 10 hours per week\n\nNo stated maximum weekly hours\n\nFlexible schedule with the ability to adjust workload from week to week\n\nOngoing project work rather than a one-time engagement\n\nNo screen recording, keystroke monitoring, or idle-time monitoring\n\nThe annual compensation figure is a full-time equivalent based on 40 hours per week and 48 workable weeks per year. It is provided for comparison purposes and is not a guaranteed annual salary.\nSelection & Onboarding\nThe engagement process may include:\nApplication and structured screening questions\n\nResume review against role requirements\n\nWritten technical assessment, where applicable\n\nContractor onboarding and payment setup\n\nMatching to relevant project work based on your technical specialization\n\nYou’ll be matched to work that aligns with your IT support and troubleshooting experience.","description_format":"text","description_chars":3600,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"Albania","iso":"AL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-24T07:33:30Z"}],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.516,"p_room":1,"age_days":2,"expected_fill_days":25,"reasons":["seen:2","agency","win:early","comp:brand"],"computed_at":"2026-09-25T05:45:01Z"},"pay":null,"html_url":"https://alion.io/job/recruitment-room-it-support-specialist-expert","json_url":"https://alion.io/job/recruitment-room-it-support-specialist-expert.json","meta":{"generated_at":"2026-09-26T01:55:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1932,"day_limit":5000,"remaining_today":3068,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}