{"id":2446180,"url":"https://alion.io/job/red-bull-complaint-management-professional","title":"Complaint Management Professional","company":{"id":3648,"name":"Red Bull","domain":"redbull.com","url":"https://alion.io/company/red-bull","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":238,"ghost_share":0,"stale_share":0.992,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Operations","role_family":"Operations","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Salzburg, Austria"],"countries":["AT"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":2362,"max":null,"currency":"EUR","period":"month","gross":true,"usd_annual":31836},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T11:13:21Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-11-05T04:55:11Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"Can you turn customer feedback into meaningful quality improvements?\nJoin our Global Quality Management team and help us resolve complaints while strengthening the quality of our products and the customer experience.\nIn this international role, you’ll evaluate complaints, coordinate investigations, and bring together information from internal teams and external partners. With a structured approach and an eye for detail, you’ll help ensure complaints are handled efficiently, critical issues receive timely attention, and insights contribute to continuous improvement.\n COMPLAINT EVALUATION & CLASSIFICATION\nYou’ll review incoming complaints and classify them according to established processes. You’ll assess the available information, identify gaps, and ensure each case is documented accurately to support further investigation.\nINVESTIGATION & COORDINATION\nYou’ll coordinate the activities needed to process and resolve complaints, working closely with Quality Management, Quality Assurance, Manufacturing and Technology, Logistics, Legal, and our international subsidiaries. You’ll also collaborate with external partners, including co-packers, packaging suppliers, and distribution partners, to gather information and move cases forward.\nSTATEMENTS & CRITICAL COMPLAINT REPORTING\nYou’ll consolidate investigation findings and prepare clear, accurate statements based on all available information. Through daily reporting of critical complaints, you’ll ensure relevant stakeholders have timely visibility of issues and their status.\nDATA MONITORING & TREND ANALYSIS\nYou’ll monitor complaint data, identify recurring issues, and recognise trends. By translating findings into actionable insights, you’ll support continuous improvement and help teams identify where further investigation or corrective action is needed.\nPROCESS & SYSTEM IMPROVEMENT\nYou’ll contribute to improving complaint management processes and systems. Working with the team, you’ll identify opportunities to make complaint handling more efficient, consistent, and transparent.\n Completed technical education, such as an HTL qualification, or a degree in food technology, biotechnology, process engineering, natural sciences, or a comparable field.\nAlternatively, at least three years of experience in quality management, ideally specialising in complaint handling.\nVery good command of English; German is a plus.\nStrong communication skills and the ability to collaborate with international stakeholders across different functions.\nAn independent, structured, precise, and conscientious approach to work.\nA solution-oriented mindset with strong analytical and problem-solving skills.\nThe ability to interpret data, recognise trends, and translate findings into practical improvements.\nAn interest in continuously improving processes and systems.\nThe ability to grasp new topics quickly, adapt to changing priorities, and remain focused under pressure.\nA collaborative mindset and enjoyment of working in a team.\n Due to legal reasons, we are obliged to disclose the minimum salary according to the collective agreement for this position, which is € 2362 gross per month. However, our attractive compensation package is based on market-oriented salaries and is therefore significantly above the stated minimum salary.\nAs an employer, we value diversity and support people in developing their potential and strengths, realizing their ideas and seizing opportunities. We believe passionately that employing a diverse workforce is central to our success. We welcome applications from all members of society irrespective of age, skin colour, religion, gender, sexual orientation or origin.","description_format":"text","description_chars":3662,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Soft Drinks","Motorsports"],"lifecycle":[{"event":"open","at":"2026-10-13T13:33:48Z"}],"visa":[],"liveness":{"score":43,"band":"fade","label":"Fading","p_open":1,"p_active":0.575,"p_room":0.75,"age_days":21,"expected_fill_days":24,"reasons":["conf:1","stale_co","velocity","win:late","comp:brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":{"stated_usd_annual":31836,"is_top_pay":false},"html_url":"https://alion.io/job/red-bull-complaint-management-professional","json_url":"https://alion.io/job/red-bull-complaint-management-professional.json","meta":{"generated_at":"2026-11-05T05:56:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7204,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3648},"rest":"https://alion.io/mcp/rest/get_company?id=3648"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fred-bull-complaint-management-professional"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fred-bull-complaint-management-professional"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fred-bull-complaint-management-professional"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/red-bull-complaint-management-professional\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fred-bull-complaint-management-professional"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2446180}},{"tool":"search_jobs","arguments":{"company":"redbull.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2446180},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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