{"id":3292742,"url":"https://alion.io/job/red-cell-partners-it-help-desk-specialist","title":"IT Help Desk Specialist","company":{"id":3121,"name":"Red Cell Partners","domain":"redcellpartners.com","url":"https://alion.io/company/red-cell-partners","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":true,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["McLean, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":65000,"max":75000,"currency":"USD","period":"year","gross":null,"usd_annual":75000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Jira","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false},{"name":"CMMC","optional":true}],"status":"live","first_seen_at":"2026-10-22T13:33:22Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-27T19:02:57Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"About Us\nRed Cell Partners is an incubation firm building and investing in rapidly scalable technology-led companies that are bringing revolutionary advancements to market in three distinct practice areas: healthcare, cyber, and national security. United by a shared sense of duty and deep belief in the power of innovation, Red Cell is developing powerful tools and solutions to address our Nation’s most pressing problems.\nAbout Defcon AI\nRESILIENCE IN THE FACE OF DISRUPTION. Defcon AI is an insights company that leverages artificial intelligence, mathematical optimization, data analytics, and software engineering for resilient optimization of complex systems.\nIn today’s dynamically changing world, Defcon AI’s technology aligns outcomes with operational goals, better decision making, and empowers customers to anticipate assess, and mitigate the impacts of disruptions.\nAbout the Role \nWe are seeking anIT Help Desk Specialist to own day-to-day end user support for a fast-growing, defense-focused organization of 70+ employees. This role is the first point of contact for IT requests, manages the user account lifecycle, and builds out our self-service Knowledge Base. You will work in a Microsoft 365 environment with a strong emphasis on security and compliance. \nThis is an ideal opportunity for someone who enjoys being the go-to problem solver, takes pride in delivering excellent employee support, and wants exposure to a security-conscious defense-tech environment. \nKey Responsibilities \nManage the help desk ticket queue in Zendesk, triaging, resolving, and escalating requests within defined service levels \nProvide Tier 1 and Tier 2 support for Windows and macOS endpoints, Microsoft 365 applications, mobile devices, and conference room equipment \nOwn the account lifecycle: create, modify, and deactivate user accounts in Microsoft Entra ID and connected SaaS applications \nExecute new hire onboarding and employee offboarding, including device provisioning, license assignment, and access removal \nExpand and maintain the IT Knowledge Base with clear, accurate how-to articles and troubleshooting guides \nEnroll, inventory, and support devices through Microsoft Intune and the RMM platform \nReset passwords and support MFA enrollment and sign-in issues \nMaintain accurate asset and license records \nFollow security and compliance procedures in all support activities, and report suspected security incidents promptly \nIdentify recurring issues and recommend process or tooling improvements \n Required Qualifications \n2+ years of help desk or desktop support experience \nHands-on experience administering Microsoft 365 and Entra ID user accounts, groups, and licenses \nWorking knowledge of Windows and macOS troubleshooting \nExperience with a ticketing system such as Zendesk, ServiceNow, or Jira Service Management \nStrong written communication skills, with the ability to write clear end user documentation \nCustomer-focused approach and the ability to manage multiple requests at once \nU.S. Citizenship Required \nPreferred Qualifications \nExperience with Microsoft Intune, Conditional Access, or an RMM platform such as NinjaOne \nFamiliarity with CMMC, NIST SP 800-171, or other federal compliance frameworks \nExperience supporting a defense contractor or other regulated environment \nCompTIA A+, Security+, or Microsoft 365 certifications (e.g., MD-102, MS-900) \nAbility to obtain and maintain a U.S. security clearance \nWhat We Offer: \nA fully remote work environment \nCompetitive salary, bonus, and equity package \n100% employer paid, comprehensive health insurance including medical, dental, and vision for you and your family \nUnlimited PTO, with your manager’s approval \nFlexible work environment where you manage your work day \n14 weeks of fully-paid parental leave \nSalary Range: $65,000-$75,000. This represents the typical salary range for this position based on experience, skills, and other factors. \nOur Red Cell Partners Benefits (may differ for each incubation):\nFor full-time roles\nCareer track opportunity with potential for rapid advancement with strong performance as the firm grows \n100% employer paid, comprehensive health care including medical, dental, and vision for you and your family.\nPaid maternity and paternity for 14 weeks at employees' normal pay.\nUnlimited PTO, with management approval.\nOpportunities for professional development and continued learning.\nOptional 401K, FSA, and equity incentives available.\nMental health benefits are available through Tara Mind. \nCost effective GLP-1 solutions available through Crux. \nWe’re an Equal Opportunity Employer: You’ll receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.\nApplicant Data Disclosure \nBy submitting an application, you acknowledge that Red Cell Partners, LLC (\"Red Cell\") uses third-party service providers to facilitate its recruitment and hiring processes. These providers include applicant tracking systems, candidate verification platforms, and fraud detection tools (collectively, \"Hiring Platforms\"). Your application materials, including your résumé, cover letter, work samples, responses to application questions, and any other information you submit, may be transmitted to and processed by these Hiring Platforms for the following purposes: \nManaging and administering your application throughout the hiring process; \nVerifying the accuracy and authenticity of application materials, including by cross-referencing information you provide against publicly available sources and proprietary databases; \nIdentifying indicators of potentially fraudulent, fabricated, or materially misleading application content, including but not limited to discrepancies between submitted materials and publicly available professional profiles, geographic anomalies, and fabricated work histories. \nApplications that are flagged through this process as containing indicators of fraud or material misrepresentation may be declined from further consideration. If you have questions about the status of your application or the evaluation process, please contact . \nRed Cell requires its Hiring Platform providers to process your information solely for the purposes described above and in accordance with applicable law. Your information will be retained only for as long as necessary to fulfill these purposes and any applicable legal obligations, after which it will be deleted in accordance with Red Cell's data retention policies.\nFor more information about how your data is used, please refer to our Privacy Policy and Applicant Privacy Notice.","description_format":"text","description_chars":6722,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":true,"languages":[]},"benefits":["401k plan","Equity","Flexible schedule","Health insurance","Parental leave","Professional development","Unlimited PTO"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Venture Capital","Angel Networks & Startup Accelerators"],"lifecycle":[{"event":"open","at":"2026-10-26T20:39:45Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":55,"reasons":["conf:0","velocity","win:early","comp:junior"],"computed_at":"2026-10-27T05:46:45Z"},"pay":{"stated_usd_annual":75000,"is_top_pay":true},"html_url":"https://alion.io/job/red-cell-partners-it-help-desk-specialist","json_url":"https://alion.io/job/red-cell-partners-it-help-desk-specialist.json","meta":{"generated_at":"2026-10-27T22:26:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14208,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3121},"rest":"https://alion.io/mcp/rest/get_company?id=3121"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fred-cell-partners-it-help-desk-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fred-cell-partners-it-help-desk-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fred-cell-partners-it-help-desk-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/red-cell-partners-it-help-desk-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fred-cell-partners-it-help-desk-specialist"}]}