{"id":2439196,"url":"https://alion.io/job/red-cross-donor-services-coordinator-1-year-contract","title":"Donor Services Coordinator (1-Year Contract)","company":{"id":233112,"name":"Red Cross","domain":"redcross.sg","url":"https://alion.io/company/redcross-3","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":2500,"max":2900,"currency":"SGD","period":"month","gross":true,"usd_annual":27180},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Microsoft Teams","optional":false}],"status":"live","first_seen_at":"2026-10-13T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-13T00:00:00Z","board_verified":false,"closed_at":null,"days_open":28,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":28},"description":"Working Hours: Tuesday to Friday, 9.00 am - 6.00 pm; Saturday, 9.00 am - 5.00 pm (Off on Sunday and Monday).\nAbout the role\nThe Donor Services Coordinator serves as the vital first point-of-contact for the Blood Donor Recruitment Programme, seamlessly blending proactive donor engagement with essential administrative operations. This role plays a critical part in sustaining the national blood supply by reaching out to schedule donation appointments, executing urgent donor recalls during low-stock periods, and educating the community on donation criteria and recognition programmes. Behind the scenes, the Coordinator ensures operational excellence by managing donor enquiries, maintaining accurate data records, and providing the robust administrative support needed to keep recruitment campaigns running smoothly.\nKey responsibilities\nDrive donor recruitment and retention through proactive tele-engagement, including appointment scheduling and targeted outreach to support national blood collection targets.\n\nManage inbound donor interactions across multiple channels, addressing enquiries related to appointments, eligibility, and blood donation events with accuracy and professionalism.\n\nOversee donor communications and administrative processes, including management of enquiry mailboxes, issuance of donor recognition certificates, and maintenance of call records to ensure audit readiness and service quality.\n\nEnsure data integrity and compliance by performing accurate data entry, maintaining booking records, and generating reports to support operational tracking and decision-making.\n\nCoordinate and schedule manpower resources for tele-recruitment operations, optimising team deployment to meet service levels and campaign demands.\n\nProvide administrative and operational support to ensure seamless execution of donor engagement activities and programme delivery.\n\nAbout you\nDiploma from a recognised local polytechnic or equivalent.\n\nPrior experience in customer service, call centre operations, or administrative support is advantageous.\n\nExcellent verbal communication skills with the ability to engage, influence, and build rapport with diverse donor profiles.\n\nStrong proficiency in spoken and written English, with the ability to communicate effectively with donors from diverse backgrounds. Additional language proficiency to support donor engagement is an advantage.\n\nPrior experience supervising, guiding, or managing team members is an added advantage.\n\nDemonstrates professionalism in phone etiquette and consistently delivers high-quality customer service across all donor interactions.\n\nProficient in Microsoft Office applications and experienced in using communication tools (e.g. MS Teams), database systems, and recruitment or CRM platforms.\n\nAble to manage shifting priorities and perform effectively in a fast-paced, operations-driven environment.\n\nEnsures accuracy in data handling, scheduling, and administrative processes, with a strong sense of ownership and responsibility.\n\nWillingness to work on weekends (Saturdays and/or Sundays) to support operational requirements.\n\nSkills\nCommunication, Blood Donors, Donor Management, Dynamics, Managing Appointments, Data Entry, Operational Reporting, Data Integrity, Team Coordination, Administrative Support, Manpower Planning and Deployment, Customer Service, Managing Bookings, Appointment Scheduling","description_format":"text","description_chars":3386,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Nonprofits & Foundations"],"lifecycle":[{"event":"open","at":"2026-10-13T10:38:30Z"}],"visa":[],"liveness":{"score":35,"band":"fade","label":"Fading","p_open":0.85,"p_active":0.754,"p_room":0.55,"age_days":28,"expected_fill_days":23,"reasons":["seen:28","win:tail","comp:junior"],"computed_at":"2026-11-10T06:52:35Z"},"pay":{"stated_usd_annual":27180,"is_top_pay":false},"html_url":"https://alion.io/job/red-cross-donor-services-coordinator-1-year-contract","json_url":"https://alion.io/job/red-cross-donor-services-coordinator-1-year-contract.json","meta":{"generated_at":"2026-11-10T16:27:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3917,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":233112},"rest":"https://alion.io/mcp/rest/get_company?id=233112"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fred-cross-donor-services-coordinator-1-year-contract"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fred-cross-donor-services-coordinator-1-year-contract"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fred-cross-donor-services-coordinator-1-year-contract"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/red-cross-donor-services-coordinator-1-year-contract\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fred-cross-donor-services-coordinator-1-year-contract"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2439196}},{"tool":"search_jobs","arguments":{"company":"redcross.sg","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2439196},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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