{"id":107424,"url":"https://alion.io/job/red-hat-developer-designated-support-engineer-rhel","title":"Designated Support Engineer - RHEL","company":{"id":18889,"name":"Red Hat","domain":"redhat.com","url":"https://alion.io/company/red-hat-developer","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":21,"ghost_share":0.048,"stale_share":0.286,"repost_share":0.095,"time_to_fill_p50_days":25,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tokyo, Japan"],"countries":["JP"],"hiring_countries":["JP"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":78000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":881},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"Red Hat","optional":false},{"name":"Ansible","optional":true},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"GCP","optional":true},{"name":"Kubernetes","optional":true}],"status":"closed","first_seen_at":"2026-07-22T00:00:00Z","employer_posted_date":"2026-07-22","last_verified_at":"2026-10-29T19:36:26Z","board_verified":false,"closed_at":"2026-10-29T19:36:26Z","days_open":99,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":99},"description":"What you will do\nProvide high level technical support to your customers through web-based support and phone support\nMeet with your customers on a regular basis to ensure that Red Hat is aligned to the customer’s support priorities\nWork with other Red Hat teams engaged with your customers\nPerform technical diagnostics and troubleshoot customer technical issue to develop solutions for customer issues\nExceed customer expectations with outstanding communication and customer service\nConsult with and develop relationships with Red Hat engineering teams to guide solutions and improve customer satisfaction\nShare your knowledge by contributing to the global Red Hat Knowledge Management System; present troubleshooting instructions and solutions to other engineers within Red Hat\nWhat you will bring\nAbility to communicate clearly and effectively with your customer across technical and non technical communications\nExcellent troubleshooting and debugging skills\nA passion for technical investigation and issue resolution\nLinux system administration experience, including system installation, configuration, and maintenance \nBasic knowledge of Linux containers\nAt least 5 years of relevant experience\nExecutive presence and communication skill in both Japanese and English\n Nice to have\nExperience with container orchestration (kubernetes)\nExperience with cloud services such as AWS, Azure, GCP\nKnowledge of Ansible and YAML \nLinux scripting experience\nUnderstanding of typical change window/ change controls\nPrior Red Hat Certified Engineer (RHCE) or other Linux certifications; A successful associate in this role is expected to be able to pass the RHCE certification within 90 days\nAbout Red Hat\nRed Hat is the world’s leading provider of enterpriseopen source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.\nInclusion at Red Hat\nRed Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.\nEqual Opportunity Policy (EEO)\nRed Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.\nRed Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. 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