{"id":3410617,"url":"https://alion.io/job/red-hat-openshift-technical-account-manager-2","title":"OpenShift Technical Account Manager","company":{"id":18889,"name":"Red Hat","domain":"redhat.com","url":"https://alion.io/company/red-hat-developer","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":22,"ghost_share":0.045,"stale_share":0.364,"repost_share":0.045,"time_to_fill_p50_days":24,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":96440,"max":154190,"currency":"USD","period":"year","gross":null,"usd_annual":154190},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Kubernetes","optional":false},{"name":"OpenShift","optional":false},{"name":"Red Hat","optional":false},{"name":"CI/CD","optional":true},{"name":"Linux","optional":true}],"status":"live","first_seen_at":"2026-10-28T17:44:23Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-30T00:51:43Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About The Job\n\n Red Hat's Technical Account Management team is looking for an enterprise-level engineer to join us remotely as an OpenShift Technical Account Manager (TAM) in the Southeastern U.S. In this role, you will work with a small set of key customers to provide direct technical and architectural guidance for the Red Hat OpenShift Container Platform. At Red Hat, customer support includes far more than just “break-fix” solutions. Customers get industry-leading resources that enable their technical environments to run efficiently, so they can focus on growing their businesses. Technical account management is a premium support offering that builds, maintains, and grows long-lasting customer loyalty between Red Hat and our customers. You will forge relationships with your customers, develop a deep technical understanding of their Red Hat implementation, share technical best practices and act as point of contact for any major incidents, managing the customer’s expectations and communications through resolution of such incidents. You will tailor support for each customer's environment, facilitate collaboration with their other vendors and advocate on their behalf. At the same time, you'll work closely with our engineering, research and development, product management, and technical support teams to debug, test, and resolve issues. The ideal TAM is a team player, enjoys working hard, exhibits professionalism, is dedicated to meeting and exceeding expectations, building relationships, has excellent collaboration skills, is able to learn new technologies quickly and uses their time efficiently.\nWhat You Will Do\n\nSupport enterprise customers in implementing automated and containerized cloud application platform solutions\nLearn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms\nDevelop relationships with key business and IT stakeholders and become an expert on a customer’s implementation by understanding their top business goals and priorities\nPerform technical reviews and share knowledge to proactively identify and prevent issues\nGain understanding of customer technical infrastructures, hardware, and offerings and serve as a customer advocate within Red Hat\nCollaborate with the engineering, research and development, product management, and technical support teams\nCreate customer engagement plans and keep the documentation on the customer's environment updated\nCreate documentation regarding customer issues and technical details on how to resolve them\nManage and grow customer relationships by delivering attentive, relationship-based support\nBuild trust with customers and serve as their advocate within Red Hat\nForewarn customers of technology changes or potential disruptions to their service and advice on mitigation strategies.\nProvide advice and guidance to customers about their current and future Red Hat products\nTroubleshoot technical issues and drive issue escalation with Red Hat and customer teams\nComplete analysis and present periodic reviews of operational performance to customer leadership\nEngage with Red Hat’s field teams, customers, and partners to ensure a positive cloud technology experience and a successful outcome resulting in long-term enterprise success\nCommunicate how specific Red Hat cloud solutions and our cloud roadmap align to customer use cases\nTravel occasionally to visit regional customers\nWhat You Will Bring\n\n5+ years of experience working in a support, development, engineering, IT, or a quality assurance organization\nAdministration experience with Platform-as-a-Service (PaaS) cloud solutions like Red Hat OpenShift Container Platform\nExpertise in enterprise cloud solutions like Platform-as-a-Service (PaaS), containers, Kubernetes, cloud management, and IT automation\nAbility to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support\nCompetent comprehension of enterprise architecture and strategic business drivers\nAbility to manage multiple issues and projects with shifting priorities and timelines\nOutstanding written and verbal communication skills and ability to convey complex information to customers clearly and concisely in English\nAbility to travel for customer visits and events within the region\nBachelor's degree or an equivalent in a technology-related discipline, ideally computer science or engineering is a plus\nGood comprehension of continuous integration (CI) and continuous delivery (CD) concepts a plus\nRed Hat Certified Engineer (RHCE) a plus\nThe salary range for this position is $96,440.00 - $154,190.00. Actual offer will be based on your qualifications.Pay Transparency\nRed Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience.\nAbout Red Hat\nRed Hat is the world’s leading provider of enterpriseopen source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.\nBenefits\nComprehensive medical, dental, and vision coverage\nFlexible Spending Account - healthcare and dependent care\nHealth Savings Account - high deductible medical plan\nRetirement 401(k) with employer match\nPaid time off and holidays\nPaid parental leave plans for all new parents\nLeave benefits including disability, paid family medical leave, and paid military leave\nAdditional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!\nNote: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.\nInclusion at Red Hat\nRed Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.\nEqual Opportunity Policy (EEO)\nRed Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.\nRed Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.\nRed Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. 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