{"id":2050962,"url":"https://alion.io/job/red-hat-security-technical-account-manager-project-lightwell","title":"Security Technical Account Manager - Project Lightwell","company":{"id":18889,"name":"Red Hat","domain":"redhat.com","url":"https://alion.io/company/red-hat-developer","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":92,"open_postings":19,"ghost_share":0.053,"stale_share":0.158,"repost_share":0.053,"time_to_fill_p50_days":26,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Solutions","role_family":"Solutions","seniority":"staff","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Boston, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":124230,"max":198630,"currency":"USD","period":"year","gross":null,"usd_annual":198630},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Agile","optional":false},{"name":"Ansible","optional":false},{"name":"CI/CD","optional":false},{"name":"Docker","optional":false},{"name":"JavaScript","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"Python","optional":false},{"name":"Red Hat","optional":false},{"name":"Scrum","optional":false}],"status":"live","first_seen_at":"2026-10-07T21:37:19Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-12T07:08:45Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"The Global Services Cross-Platform Team is looking for a Security Technical Account Manager dedicated to supporting customers in the recently announced Project Lightwell. In this role, you will be a subject matter expert in Security, Application Development practices (Java/Python/JavaScript), and the Red Hat Enterprise ecosystem, including RHEL, Satellite, and Ansible automation. You will provide personalized, attentive, proactive support and mentorship to assigned strategic enterprise customers. You will establish high-value relationships with key stakeholders to understand their environment, including IT infrastructure, internal processes, and business requirements. You will share technical best practices and serve as a point of contact for major incidents, managing customer expectations and communications to ensure their resolution.\nAs a Security Technical Account Manager, you will work closely with our Engineering, Products and Technologies, Product Management, and Global Support teams to debug, test, and resolve issues. You'll need to be able to work as part of a team, enjoy working hard, and be professional and dedicated to meeting and exceeding expectations and building relationships. You'll also need excellent collaboration skills, the ability to learn new technologies quickly, and the ability to use your time efficiently.\nThis role reports directly to the Global Director, Red Hat Services Cross Platform Leader, and supports both the global and regional customers.\nWhat will you do:\nLiaise with Red Hat Product Security and partners on behalf of customers.\n\nLiaise between customers’ operations and their security teams, and provide guidance on both general and industry-specific security paradigms.\n\nProvide analytical support for routine, proactive security monitoring and any findings in any RH software that arise.\n\nProvide analytical support for security impacts deriving from planned changes to any RH software on critical, sensitive systems, and timely diagnostic and remediation advice for ongoing security concerns affecting any RH software.\n\nMentoring security and operations staff regarding security attributes and security best practices for any RH software.\n\nFacilitate customer use of the Project Lightwell clearinghouse to coordinate scanning, triage, patching, and backporting.\n\nCollaborate with Red Hat Consulting to provide guidance on accelerating the software development lifecycle and OS patching at scale to maintain a trusted software supply chain.\n\nManage and grow customer relationships by delivering attentive, relationship-based support.\n\nBuild a sense of trust with customers and serve as their advocate within Red Hat\n\nPerform technical reviews and share knowledge to identify and prevent issues.\n\nGain an understanding of customers’ technical infrastructures and environments, hardware, and offerings.\n\nCreate customer engagement plans and keep documentation on customer environments up to date.\n\nSupport enterprise customers implementing automated and containerized cloud application platform solutions.\n\nPerform initial or secondary investigations and respond to online and phone support requests\n\nPartner closely with Red Hat's engineering, product management, and technical support teams to debug, test, and resolve.\n\nRegularly contribute to the Red Hat knowledge base and share best practices with peers and colleagues.\n\nParticipate in internal projects and initiatives, and serve as a subject-matter expert and mentor for specific technical or process areas.\n\nDeliver key portfolio updates and help our customers successfully implement upgrades.\n\nManage customer use cases and maintain clear and concise case documentation\n\nEngage with Red Hat's solutions engineering teams to help develop solution patterns based on customer engagements and personal experience to guide platform adoption.\n\nEngage with Red Hat's field teams, customers, and partners to ensure a positive cloud technology experience and a successful outcome resulting in long-term enterprise success.\n\nHandle tough problems in an innovative way.\n\nSubject Matter expert on the Security and the Red Hat portfolio.\n\nWhat you will bring:\nAssociates' or Bachelor's degree or higher in computer science or a technical discipline\n\nRed Hat Certified: RHCE (RHCA preferred)\n\nSecurity Certification (CISSP, CCSP, CompTIA Security +, (ISC)² Certified in Cybersecurity (CC), Certified Ethical Hacker) preferred\n\nDemonstrated track record of working in a strategic advisory role to senior IT and business executives\n\nApplied knowledge and experience working in agile, scrum, and DevOps teams\n\n10+ years of experience working in a security role, customer support, development, engineering, or quality assurance (QA) organization.\n\nAbility to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support.\n\nOutstanding written and verbal communication skills; ability to convey complex information to customers clearly and concisely.\n\nCompetent comprehension of enterprise architecture and strategic business drivers.\n\nAbility to manage multiple issues and projects with a focus on detail.\n\nApplication development and release engineering experience/knowledge. Great understanding of continuous integration (CI) and continuous delivery (CD) concepts.\n\nExperience with or working knowledge of Red Hat Enterprise Linux (RHEL), Docker, Kubernetes, and Ansible\n\nAptitude to learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms\n\nWillingness to travel to customer locations if required.\n\nAbility to travel internationally.\n\nThis is a remote-based job that can be located anywhere in the U.S. within close proximity to an airport.\n\nOther Skills:\nAppreciation of and passion for open-source software\n\nDeep knowledge of Red Hat Enterprise Linux\n\nExperience with Red Hat’s technology portfolio\n\nPrevious experience as a developer, consultant or solutions architect\n\nRed Hat will not be providing visa sponsorship for this position. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.\nNote: This role may come into contact with confidential or sensitive customer information requiring special treatment in accordance with Red Hat policies and applicable privacy laws.\nThe salary range for this position is $124,230.00 - $198,630.00. Actual offer will be based on your qualifications.Pay Transparency\nRed Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience.\nAbout Red Hat\nRed Hat is the world’s leading provider of enterpriseopen source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.\nBenefits\nComprehensive medical, dental, and vision coverage\nFlexible Spending Account - healthcare and dependent care\nHealth Savings Account - high deductible medical plan\nRetirement 401(k) with employer match\nPaid time off and holidays\nPaid parental leave plans for all new parents\nLeave benefits including disability, paid family medical leave, and paid military leave\nAdditional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!\nNote: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.\nInclusion at Red Hat\nRed Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.\nEqual Opportunity Policy (EEO)\nRed Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.\nRed Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.\nRed Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email  inquiries, such as those regarding the status of a job application, will not receive a reply.","description_format":"text","description_chars":10165,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["DevOps & Platform Engineering","Operating Systems","Virtualization & Containers"],"lifecycle":[{"event":"open","at":"2026-10-07T21:37:19Z"}],"visa":[],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.887,"p_room":1,"age_days":4,"expected_fill_days":26,"reasons":["conf:4","velocity","win:early","comp:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":198630,"is_top_pay":true},"html_url":"https://alion.io/job/red-hat-security-technical-account-manager-project-lightwell","json_url":"https://alion.io/job/red-hat-security-technical-account-manager-project-lightwell.json","meta":{"generated_at":"2026-10-12T08:37:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12916,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":18889},"rest":"https://alion.io/mcp/rest/get_company?id=18889"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fred-hat-security-technical-account-manager-project-lightwell"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fred-hat-security-technical-account-manager-project-lightwell"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fred-hat-security-technical-account-manager-project-lightwell"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/red-hat-security-technical-account-manager-project-lightwell\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fred-hat-security-technical-account-manager-project-lightwell"}]}