{"id":3563865,"url":"https://alion.io/job/red-hat-senior-technical-account-manager-2","title":"Senior Technical Account Manager","company":{"id":18889,"name":"Red Hat","domain":"redhat.com","url":"https://alion.io/company/red-hat-developer","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":12,"ghost_share":0,"stale_share":0.5,"repost_share":0.083,"time_to_fill_p50_days":26,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":107980,"max":172730,"currency":"USD","period":"year","gross":null,"usd_annual":172730},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Docker","optional":false},{"name":"Git","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"Podman","optional":false},{"name":"Red Hat","optional":false}],"status":"live","first_seen_at":"2026-10-30T00:00:00Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-02T10:49:49Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Red Hat’s Technical Account Management team is looking for an enterprise-level engineer with a background in Red Hat Enterprise Linux to join us remotely in the East region of the United States as a Senior Technical Account Manager. In this role, you will work with a small set of key customers to provide direct technical and architectural guidance for the Red Hat Enterprise Linux Platform. You will also commit to learning Security based concepts and procedures, if not already proficient. At Red Hat, customer support includes far more than just “break-fix” solutions. Customers get industry-leading resources that enable their technical environments to run efficiently, so they can focus on growing their businesses. Technical account management is a premium support offering that builds, maintains, and grows long-lasting customer loyalty between Red Hat and our customers. You will forge relationships with your customers, develop a deep technical understanding of their Red Hat implementation, share technical best practices and act as point of contact for any major incidents, managing the customer’s expectations and communications through resolution of such incidents. You will tailor support for each customer's environment, facilitate collaboration with their other vendors and advocate on their behalf. At the same time, you'll work closely with our engineering, research and development, product management, and technical support teams to debug, test, and resolve issues. The ideal TAM is a team player, enjoys working hard, exhibits professionalism, is dedicated to meeting and exceeding expectations, building relationships, has excellent collaboration skills, is able to learn new technologies quickly and use their time efficiently.\nWhat you will do:\nServe as the primary customer advocate within Red Hat, facilitating communication and collaboration across teams\nDeliver Red Hat portfolio roadmap updates and assist customers with product upgrades and implementation\nRapidly learn and stay current with new technologies, including container orchestration, registries, build strategies, microservices, and automation environments\nSpecialize in Red Hat Enterprise Linux, providing expertise on its implementation and use\nPerform technical reviews to proactively identify and prevent issues, sharing knowledge across teams\nGain a comprehensive understanding of the customer's technical infrastructures, environments, hardware, and product usage\nInvestigate and respond to support requests via various channels, including online, phone, video call, chat, etc.\nProvide strategic advice and guidance on current and future Red Hat products and solutions\nManage customer cases, maintaining clear and concise documentation\nCollaborate with engineering, R&D, product management, and technical support teams\nCreate and maintain technical documentation for issue resolution and knowledge sharing\nManage and grow customer relationships through attentive, relationship-based support\nVisit customer sites as needed and ensure exceptional service experience What You Will Bring\n5+ years of experience working in a support, development, engineering, IT, or a quality assurance organization\nExperience with Red Hat Enterprise Linux, including installation, patch management, performance tuning and troubleshooting.\nExperience with configuration management, application deployment, and infrastructure orchestration technologies\nAbility to manage and grow existing customer relationships by delivering proactive, relationship-based support\nOutstanding verbal and written communication skills\nAbility to convey complex information to customers clearly and concisely\nAbility to manage multiple issues and projects\nBachelor's degree in a technology-related discipline (computer science or engineering is an advantage) The following are beneficial but not required:\nExperience with container technologies such as Docker, Podman, and Kubernetes\nExperience working in automation environments\nSoftware engineering background; experience with RPM-based Linux technologies\nExperience deploying applications in cloud environments\nExperience developing containerized applications\nFamiliarity with source code management tools like Git or SVN\nPrior experience in a technical leadership or mentorship role\nRed Hat Certified Engineer (RHCE) a plus\nThe salary range for this position is $107,980.00 - $172,730.00. Actual offer will be based on your qualifications.Pay Transparency\nRed Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience.\nAbout Red Hat\nRed Hat is the world’s leading provider of enterpriseopen source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.\nBenefits\nComprehensive medical, dental, and vision coverage\nFlexible Spending Account - healthcare and dependent care\nHealth Savings Account - high deductible medical plan\nRetirement 401(k) with employer match\nPaid time off and holidays\nPaid parental leave plans for all new parents\nLeave benefits including disability, paid family medical leave, and paid military leave\nAdditional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!\nNote: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.\nInclusion at Red Hat\nRed Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.\nEqual Opportunity Policy (EEO)\nRed Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.\nRed Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.\nRed Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email  inquiries, such as those regarding the status of a job application, will not receive a reply.","description_format":"text","description_chars":8064,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["DevOps & Platform Engineering","Operating Systems","Virtualization & Containers"],"lifecycle":[{"event":"open","at":"2026-10-31T07:50:03Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"green card filings: 1","filings_12m":0,"filings_prev_12m":0,"green_card_filings_12m":1,"median_offered_wage_usd":192500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":26,"reasons":["conf:5","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":172730,"is_top_pay":false},"html_url":"https://alion.io/job/red-hat-senior-technical-account-manager-2","json_url":"https://alion.io/job/red-hat-senior-technical-account-manager-2.json","meta":{"generated_at":"2026-11-02T14:56:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20680,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":18889},"rest":"https://alion.io/mcp/rest/get_company?id=18889"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fred-hat-senior-technical-account-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fred-hat-senior-technical-account-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fred-hat-senior-technical-account-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/red-hat-senior-technical-account-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fred-hat-senior-technical-account-manager-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3563865}},{"tool":"search_jobs","arguments":{"company":"redhat.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3563865},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}