{"id":3178054,"url":"https://alion.io/job/red-hat-senior-technical-account-manager","title":"Senior Technical Account Manager","company":{"id":18889,"name":"Red Hat","domain":"redhat.com","url":"https://alion.io/company/red-hat-developer","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":21,"ghost_share":0.048,"stale_share":0.333,"repost_share":0.048,"time_to_fill_p50_days":25,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["New Delhi, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19500,"max_usd":43000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":13},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Red Hat","optional":false},{"name":"Docker","optional":true},{"name":"Grafana","optional":true},{"name":"Kubernetes","optional":true},{"name":"Linux","optional":true},{"name":"OpenShift","optional":true},{"name":"OpenStack","optional":true},{"name":"Prometheus","optional":true}],"status":"live","first_seen_at":"2026-10-21T00:00:00Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-24T23:57:25Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"About the Job:\nThe Senior Technical Account Manager (STAM) provides leadership and strategic direction for key accounts and is responsible for working independently to lead complex projects, and provide expert technical guidance to customers, and leading the resolution of varied and non-routine complex technical issues. This role exercises independent judgment and creative solutioning to ensure customer success. The STAM may coordinate the activities of other team members (team lead) to ensure successful completion of projects and assignments. This role is responsible for mentoring and providing guidance and advice to new team members. The STAM proactively develops and maintains strategic relationships with key customer stakeholders, serving as a trusted advisor and technical leader. This position contributes to overall business growth by driving customer satisfaction and retention.\nLead complex technical troubleshooting and problem resolution efforts for critical customer issues.\nDevelop and deliver technical tutorials and workshops to customers and internal teams.\nProactively identify and address technical risks and opportunities within customer environments.\nCollaborate with sales and product management teams to develop and support the implementation of customer solutions.\nServe as a technical mentor and coach for junior team members.\nContribute to the development of new support tools and processes.\nLead internal initiatives to improve team performance and customer satisfaction.\nIdentify and drive initiatives to improve service delivery processes.\nMay be required to work on customer site and connect to customer systems.\n\nWhat You'll Do:\nPerform technical reviews & share knowledge to proactively identify & prevent issues\nUnderstand your customers' technical infrastructures, hardware, processes, and offerings\nPerform initial or secondary investigations and respond to online and phone support requests\nDeliver key portfolio updates and assist customers with upgrades\nManage customer cases and maintain clear and concise case documentation\nCreate customer engagement plans & keep documentation on customer environments updated\nEnsure a high level of customer satisfaction with each qualified engagement through the complete adoption life cycle of our offerings\nEngage with Red Hat's field teams, customers to ensure a positive platform & cloud technology experience and a successful outcome resulting in long-term enterprise success\nCommunicate how specific Red Hat platform & cloud solutions and our cloud road-map align to customer use cases\nCapture Red Hat product capabilities and identify gaps as related to customer use cases through a closed-loop process for each step of the engagement life cycle\nEngage with Red Hat's product engineering teams to help develop solution patterns based on customer engagements and personal experience that guide platform adoption\nEstablish and maintain parity with Red Hat’s platform & cloud technologies strategy\nContribute internally to the Red Hat team, share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a subject matter expert (SME) and mentor for specific technical or process areas or process areas\nTravel to visit customers, partners, conferences, and other events as needed\n\nWhat You'll Bring:\nBachelor's degree in science or a technical field; engineering or computer science\nCompetent reading and writing skills in English\nAbility to convey information to customers in a clear and concise manner\nAbility to effectively manage and grow existing enterprise customer and partner relationships by delivering best-in-class support\nAdvanced troubleshooting and debugging skills, with a passion for problem solving and investigation\nUpstream involvement in open source projects (patches submitted for upstream) is a plus\nIndian citizenship or authorisation to work in India\nRed Hat OpenStack Platform - RHOSP\nFundamental understanding of OpenStack, Container architecture, and administration experience across all working components\nDeep understanding and troubleshooting skills on OpenStack core components.\nDeployment and troubleshooting experience of OpenStack clusters on bare metal or non-bare metal environments.\nPlanning, Designing, and implementation of OpenStack products on various hardware.\nTechnical and Deep understanding of Ceph cluster storage and its functionalities.\nExperience with Linux operating system installation, configuration, upgrade, and maintenance.\n\nRed Hat OpenShift Platform - RHOCPExperience in Red Hat OpenShift Container Platform (RHOCP) or Kubernetes or Docker cluster management\nUnderstanding of RHOCP Architecture & different types of RHOCP installations Experience in RHOCP Troubleshooting and data/logs collection \nStrong working knowledge of Prometheus and Grafana open source monitoring solutions will be considered a plus\nAdministration experience of Red Hat OpenShift v4.x will be considered a plus\nCompetent comprehension of enterprise architecture and strategic business drivers\n\nDirect experience with a variety of hardware vendors\nAbout Red Hat\nRed Hat is the world’s leading provider of enterpriseopen source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.\nInclusion at Red Hat\nRed Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.\nEqual Opportunity Policy (EEO)\nRed Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.\nRed Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.\nRed Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email . 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