{"id":2563365,"url":"https://alion.io/job/red-hat-technical-account-manager","title":"Technical Account Manager","company":{"id":18889,"name":"Red 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Hat","optional":false},{"name":"Ansible","optional":true},{"name":"Linux","optional":true}],"status":"live","first_seen_at":"2026-10-14T21:23:55Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T01:46:02Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Red Hat's Services team is seeking an experienced and highly skilled Technical Account Manager to join us in Singapore for our customers covering Red Hat OpenShift Container Platform and Middleware portfolio.\nIn this role, you'll provide proactive technical engagement and guidance, and cultivate high-value relationships with clients as you seek to understand and meet their needs with the complete Red Hat portfolio of products.\nAs a Technical Account Manager, you will provide a level of premium advisory-based support that builds, maintains, and grows long-lasting customer loyalty by tailoring support for each of our customer's environments, facilitating collaboration with their other vendors, and advocating on the customer's behalf.\nPrimary job responsibilities:\nPerform technical reviews, share knowledge to proactively identify and prevent issues\n\nDevelop and support the implementation of solutions for complex technical challenges.\n\nUnderstand your customers' technical infrastructures, hardware, processes, and offerings\n\nPerform investigations and respond to online and phone support requests\n\nManage customer cases and maintain clear and concise case documentation\n\nDevelop and maintain a TAM Engagement Plan to guide the engagement activities and demonstrate the value and impact on the customer business.\n\nEnsure a high level of customer satisfaction with each qualified engagement through the complete adoption lifecycle of our offerings\n\nEngage with Red Hat's field teams and customers to ensure a positive Red Hat product & technology experience and a successful outcome resulting in long-term success\n\nPartner closely with our Engineering, Product Management, Global Support Services, Sales & Services teams to debug, test, and resolve issues.\n\nContribute to the development of best practices and internal training materials.\n\nCapture Red Hat product capabilities and identify gaps as related to customer use cases through a closed-loop process for each step of the engagement life cycle\n\nContribute internally to the Red Hat team, share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a subject matter expert (SME) and mentor for specific technical and process areas\n\nTravel to visit customers, partners, conferences, and other events as needed\n\nRequired skills:\nBachelor's degree in a technology-related discipline, preferably computer science or engineering\n\nCompetent reading and writing skills in English\n\nAbility to effectively manage and grow existing enterprise customers by delivering proactive, relationship-based, best-in-class support\n\nExperience in Red Hat OpenShift Container Platform (RHOCP) or Kubernetes or Dockers cluster management\n\nUnderstanding of RHOCP Architecture & different types of RHOCP installations\n\nExperience in RHOCP Troubleshooting and data/logs collection\n\nGood understanding of continuous integration (CI) and continuous delivery (CD) concepts\n\nExperience working in DevOps environments\n\nExperience in Red Hat Middleware portfolio.\n\nStrong working knowledge of Prometheus, Grafana, Gitops ArgoCD , ACS , ACM will be considered a plus\n\nExperience in Red Hat Enterprise Linux as a plus.\n\nRed Hat Certified Engineer (RHCE) or relevant certification is a plus\n\nExperience with automation frameworks and tools like Red Hat Ansible Automation Platform is a plus\n\nUpstream involvement in open source projects is a plus\n\nAbout Red Hat\nRed Hat is the world’s leading provider of enterpriseopen source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.\nInclusion at Red Hat\nRed Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.\nEqual Opportunity Policy (EEO)\nRed Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.\nRed Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.\nRed Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email . 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