{"id":2072411,"url":"https://alion.io/job/red-hat-technical-support-engineer","title":"Technical Support Engineer","company":{"id":18889,"name":"Red Hat","domain":"redhat.com","url":"https://alion.io/company/red-hat-developer","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":93,"open_postings":20,"ghost_share":0.05,"stale_share":0.15,"repost_share":0.05,"time_to_fill_p50_days":26,"computed_at":"2026-10-08T05:49:30Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11500,"max_usd":28000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":469},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Ansible","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"OpenShift","optional":false},{"name":"Red Hat","optional":false}],"status":"live","first_seen_at":"2026-10-08T07:36:47Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-09T01:20:37Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About the Job:\nThe Red Hat Global Learning Services (Training and Certification) team is looking for a Technical Support Engineer to join us in Bangalore, India. In this role, you will be part of the Training Technical Support team, providing technical support to learners, instructors, and internal teams across Red Hat online learning, virtual training, certification, and cloud-based lab environments.\nYou will troubleshoot and resolve technical issues, support the delivery and quality of training environments, collaborate with global teams, and continuously expand your knowledge of Red Hat technologies and solutions. Support will be 24x5 and will include shifts.\nWhat will you do:\nProvide technical assistance through service requests, live chat, and other support channels for learners and instructors using Red Hat Online Learning and Virtual Training.\nTroubleshoot and resolve issues related to course content, guided lab exercises, cloud-based training environments, and learning platforms.\nInvestigate technical issues using Linux, cloud, and other Red Hat technologies and determine appropriate solutions.\nCreate and support virtual training environments and provide technical assistance during training delivery.\nApply approved hotfixes and updates to course content and lab environments.\nPerform quality assurance testing of course content, lab environments, and platform changes.\nCollaborate with curriculum developers and other Red Hat teams to build, deploy, and troubleshoot training lab environments.\nDeploy and validate updated or new course content in the Red Hat Online Learning system.\nCreate and maintain technical documentation and knowledge articles to improve support effectiveness.\nIdentify recurring issues and opportunities for process improvement, automation, and increased operational efficiency.\nCollaborate with global Training and Certification teams to resolve complex customer and operational issues.\nContinuously develop technical knowledge and stay current with Red Hat products, technologies, and solutions.\nAttend team and organizational meetings regularly and actively participate in discussions, sharing relevant updates, ideas, and feedback.\nWhat will you bring:\nBachelor’s degree or equivalent experience in the enterprise IT industry.\nExcellent written and verbal English communication skills.\nPremium customer service skills and prior customer-focused, technical support experience for at least 4 years.\nWorking knowledge on Red Hat Enterprise Linux administration and command-line operations.\nActive Red Hat Certified Engineer (Enterprise Linux, Ansible, Openshift or Cloud Native Application) or Red Hat Certified Developer in AIExperience with Openshift, cloud technologies, virtualization, or container technologies.\nExperience with shell scripting or other scripting languages is an advantage.\nAbility to troubleshoot issues independently, research solutions, and adapt beyond standard troubleshooting procedures.\nAbility to collaborate effectively with global and cross-functional teams.\nWillingness to work across multiple time zones as part of a global 24x5 support environment.\nAbility to learn new technologies and adapt to evolving tools, platforms, and processes.\nAbout Red Hat\nRed Hat is the world’s leading provider of enterpriseopen source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.\nInclusion at Red Hat\nRed Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.\nEqual Opportunity Policy (EEO)\nRed Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.\nRed Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.\nRed Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email . 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