{"id":4320943,"url":"https://alion.io/job/red-oak-technical-support-specialist","title":"Technical Support Specialist","company":{"id":685994,"name":"Red Oak","domain":"redoak.com","url":"https://alion.io/company/redoak-2","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"A/B Testing","optional":false},{"name":"Confluence","optional":false},{"name":"Intercom","optional":false}],"status":"live","first_seen_at":"2026-11-14T17:22:52Z","employer_posted_date":null,"last_verified_at":"2026-11-14T17:22:52Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Red Oak Technologies is a leading provider of comprehensive resourcing solutions across a variety of industries and sectors including IT, Marketing, Finance, Business Operations, Manufacturing and Engineering.\n\nOur client is an analytics softwarecompany. They are looking for a Technical Support Specialistto join their team. This role is a Contract position. Position will be REMOTE. Candidate must be residing within India in order to be considered for this role.\n\n**Remote**\n **Supporting customers in APAC, EU, and North America**\n\nTypical Work Schedule: \nMonday through Friday from 10AM IST / 11AM IST to 3PM IST / 4PM IST and then logging back on at 10:30PM IST to 1:30AM IST\n\nPosition Summary:\nAs a Technical Support Specialist, you will provide a great experience to our customers through our extensive product knowledge of the company. An agent leverages their specialized knowledge and skills to research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. People will rely on your tech expertise with analytical thinking to educate them on our product, locate and diagnose problems, and then recommend the best course of action. Our goal is to remove blockers to product adoption and drive value realization for the company customers. The team also partners cross-functionally with Product and Engineering to advocate for our customers and ensure a high-quality experience through their lifecycle as a company customer. In addition to being a product expert, you'll have the opportunity to take on projects that will help our company scale and grow.\n\nPosition Duties:\nAnswer and/or escalate all support tickets via Zendesk ticketing system\nDrive resolution by digging in and escalating challenging tickets\nEnsure that all tickets meet our service level agreements\nWork closely with internal account team stakeholders to drive data trust in key accounts\nProvide customers a great experience using company products and working with our team\nCreate and update non-technical and technical documentation as the product evolves\nReport to the company any common themes or questions that arise and driving change\nDevelop and improve support processes by partnering with global team members\n\nPosition Requirements:\nExperience with products such as Statsig, Posthog, LaunchDarkly, Eppo, Optimizely, or any products focused on metrics, testing, A/B testing, enterprise feature flagging, or analytics.\nTrack record in a similar customer-facing role OR strong ability to empathize with customers and be their advocate\nExperience with using SDKs and APIs\nThe ability to present yourself with professionalism, friendliness, and a willingness to assist\nAbility to learn and explain a technical product or concept\nNatural curiosity and are a problem solver\nPassion about analytics and the problems they solve\nFamiliarity with Support tools such as Zendesk, Intercom, Confluence, and Jira\n\nRed Oak Technologies is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. See what it's like to be at the top; connect with one of our recruiters and apply today.\n\nLet us help you find your next career opportunity! JOIN RED OAK TECHNOLOGIES!\n\nLearn what it's like to be a Red Oak Consultant!\n\nRed Oak Five (Core Values): Relationships First | Exceptional Quality and Service | Unwavering Integrity and Trust | Be Easy To Do Business With | Respect Everyone","description_format":"text","description_chars":3472,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-14T20:10:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":30,"reasons":["seen:0","win:early"],"computed_at":"2026-11-15T01:03:40Z"},"pay":null,"html_url":"https://alion.io/job/red-oak-technical-support-specialist","json_url":"https://alion.io/job/red-oak-technical-support-specialist.json","meta":{"generated_at":"2026-11-15T01:03:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1936,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":685994},"rest":"https://alion.io/mcp/rest/get_company?id=685994"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fred-oak-technical-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fred-oak-technical-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fred-oak-technical-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/red-oak-technical-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fred-oak-technical-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4320943}},{"tool":"search_jobs","arguments":{"company":"redoak.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4320943},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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