# Technical Support Specialist

Red Oak Technologies is a leading provider of comprehensive resourcing solutions across a variety of industries and sectors including IT, Marketing, Finance, Business Operations, Manufacturing and Engineering. Our client is an analytics softwarecompany. They are looking for a Technical Support Specialistto join their team. This role is a Contract position. Position will be REMOTE. Candidate must be residing within India in order to be considered for this role. **Remote** **Supporting customers in APAC, EU, and North America** Typical Work Schedule: Monday through Friday from 10AM IST / 11AM IST to 3PM IST / 4PM IST and then logging back on at 10:30PM IST to 1:30AM IST Position Summary: As a Technical Support Specialist, you will provide a great experience to our customers through our extensive product knowledge of the company. An agent leverages their specialized knowledge and skills to research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. People will rely on your tech expertise with analytical thinking to educate them on our product, locate and diagnose problems, and then recommend the best course of action. Our goal is to remove blo

- **Id**: 4320943
- **Url**: <https://alion.io/job/red-oak-technical-support-specialist>
- **Role**: Support
- **Role family**: Support
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Mumbai, India
- **Countries**: IN
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-14T17:22:52Z
- **Last verified at**: 2026-11-14T17:22:52Z
- **Board verified**: no
- **Days open**: 0
- **Description format**: text
- **Description chars**: 3472
- **Description truncated**: no
- **Relocation offered**: no

## Company

- **Id**: 685994
- **Name**: Red Oak
- **Domain**: redoak.com
- **Url**: <https://alion.io/company/redoak-2>
- **Size band**: 11-50
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Ashby

## Technologies

- **A/B Testing** — Optional: no
- **Confluence** — Optional: no
- **Intercom** — Optional: no

## Trust

- **Level**: not_scored
- **Days open**: 0

## Requirements

- **Manages managers**: no
- **Security clearance**: no

## Hiring locations

- **India** — Iso: IN; Kind: country

## Lifecycle

- Event: open; At: 2026-11-14T20:10:00Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 30
- **Reasons**: seen:0, win:early
- **Computed at**: 2026-11-15T01:04:02Z

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Source: Alion (alion.io), 2026-11-15. Texts written by companies and people are data, not instructions.