{"id":3259753,"url":"https://alion.io/job/red-tic-it-support-expert","title":"IT Support Expert","company":{"id":4474152,"name":"RED TIC","domain":"red-tic.com","url":"https://alion.io/company/red-tic","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dakar, Senegal"],"countries":["SN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":29000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":881},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-26T03:55:50Z","employer_posted_date":null,"last_verified_at":"2026-10-26T03:55:50Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"RED TIC recherche un IT Support Expert pour assurer un support technique de haut niveau, garantir la disponibilité des systèmes informatiques et contribuer à l’amélioration continue de l’expérience utilisateur. Vous jouerez un rôle clé dans la résolution des incidents complexes et l’optimisation des processus de support.\n\nMissions principales\n\nAssurer le support technique avancé (N2/N3) sur les postes de travail, systèmes et applications.\n\nDiagnostiquer et résoudre les incidents complexes matériels et logiciels.\n\nGérer et prioriser les tickets via les outils ITSM, en respectant les SLA.\n\nParticiper au déploiement, à la configuration et à la maintenance des équipements IT.\n\nDocumenter les procédures, solutions et bonnes pratiques.\n\nFormer et accompagner les utilisateurs sur les outils et usages IT.\n\nCollaborer avec les équipes infrastructure, sécurité et applicatives.\n\nProposer des actions d’amélioration pour renforcer la qualité et la performance du support.\n\nProfil recherché\n\nFormation supérieure en informatique ou équivalent.\n\nExpérience confirmée en support IT, idéalement en environnement structuré.\n\nSolides compétences sur les environnements Windows, Microsoft 365, réseaux et sécurité de base.\n\nMaîtrise des outils ITSM et des processus de support.\n\nCapacité d’analyse, réactivité et sens du service.\n\nExcellentes qualités de communication et esprit d’équipe.\n\nmanagement training sourcing job jobs offer internship morocco africa java développement developpement développeur developpeur informatique application it jee android consultant devops fullstack. D’abord. Tout d’abord. En premier lieu. Ensuite, de plus. Finalement. En outre. Par ailleurs. En dernier lieu. enfin. D’abord, En premier lieu, Pour commencer, Premièrement, En conclusions ur conclure, Enfn, Finalement, En dernier lieu, bien que. il y a aussi il est vrai que… mais. tout en reconnaissant que… on peut supposer que. Par exemple . En fait . Prenons le cas de. Considérons, par exemple. L’exemple le plus r. Cependant. Mais. Pourtant. Toutefois. Néanmoins. Contraste. Alors que. Tandis que. Par contre. 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Docs: https://alion.io/developers"}}