{"id":2604530,"url":"https://alion.io/job/redcapnow-customer-experience-agent","title":"Customer Experience Agent","company":{"id":4421816,"name":"Red Cap Plumbing, Air & Electric","domain":"redcapnow.com","url":"https://alion.io/company/redcapnow","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Tampa, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T09:17:04Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-16T03:08:14Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Overview\nRed Cap is currently seeking a Customer Experience Agent to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our customer service representatives answer calls from existing and potential customers while using a computerized system for tracking information, troubleshooting, and providing information about products and services. In addition, our agents schedule service appointments and update customer's accounts.\nAbout Us:\nAt Red Cap Plumbing, Air & Electric, we pride ourselves on being at the forefront of customer service and technical expertise in the plumbing industry. Our commitment to excellence and innovation drives us to seek dynamic professionals who are passionate about delivering top-tier service and solutions.\nWhat's In It For Me?\nMarket Value Compensation\nRobust PTO Plan\nHealth, Vision and Dental plans for you and your family to choose from\n401K Retirement Plan with company match up to 30%\nLife Insurance, Short-Term and Long-Term Disability\nSpecial Program Options: FSA, EPA, Legal Services, and Identity Theft\nContinuous Training for your Professional Development\nWorking in a dynamic, collaborative, and fun environment\nCoached and supported career growth\nResponsibilities\nWhat Will I Do?\nManage ingoing/outgoing lead flow across different platforms\nMaking/handling high volume of outbound calls\nRespond to e-mail inquiries\n Product knowledge learning\n\nReceive and record completed work orders from field technicians\nExpedite unresolved customer grievances to designated departments for further investigation\nMaintain accurate customer information and scheduled appointment details\nActively promote and sell new or additional services or products when applicable\nProven ability to identify opportunities and close business \nOther duties as assigned\nQualifications\nDo I Have What It Takes?\nHigh School Diploma or GED preferred\n1-year customer service experience\nProven ability to identify opportunities and close business\nBasic computer proficiency, particularly with Microsoft applications\nExperience with Service Titan is a plus\nMust be fluent in reading, writing and speaking English and must be able to sit for long periods of time\nMust be able to work evenings and weekends when needed\nWrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.\n#RedCapLI\n#LI-BM1","description_format":"text","description_chars":2970,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["401k plan","Life insurance","Professional development","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-15T09:17:04Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":25,"reasons":["conf:0","win:early"],"computed_at":"2026-10-16T03:38:00Z"},"pay":null,"html_url":"https://alion.io/job/redcapnow-customer-experience-agent","json_url":"https://alion.io/job/redcapnow-customer-experience-agent.json","meta":{"generated_at":"2026-10-16T03:38:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":88,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4421816},"rest":"https://alion.io/mcp/rest/get_company?id=4421816"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fredcapnow-customer-experience-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fredcapnow-customer-experience-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fredcapnow-customer-experience-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/redcapnow-customer-experience-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fredcapnow-customer-experience-agent"}]}