{"id":2604526,"url":"https://alion.io/job/redcapnow-dispatcher","title":"Dispatcher","company":{"id":4421816,"name":"Red Cap Plumbing, Air & Electric","domain":"redcapnow.com","url":"https://alion.io/company/redcapnow","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Tampa, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":72000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4202},"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-15T09:17:04Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-16T08:04:47Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Overview\nRed Cap is currently seeking a Dispatcher to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our dispatchers are responsible for scheduling and dispatching home services repair, installation and maintenance technicians to specified customer locations for service and repair.\nHours - Sunday to Thursday 10-7pm\nAbout Us:\nAt Red Cap Plumbing, Air & Electric, we pride ourselves on being at the forefront of customer service and technical expertise in the plumbing industry. Our commitment to excellence and innovation drives us to seek dynamic professionals who are passionate about delivering top-tier service and solutions.\nWhat's In It For Me?\nMarket Value Compensation\nRobust PTO Plan\nHealth, Vision and Dental plans for you and your family to choose from\n401K Retirement Plan with company match up to 30%\nLife Insurance, Short-Term and Long-Term Disability\nSpecial Program Options: FSA, EPA, Legal Services, and Identity Theft\nContinuous Training for your Professional Development\nWorking in a dynamic, collaborative, and fun environment\nCoached and supported career growth\nResponsibilities\nWhat Will I Do?\nSchedule and monitor daily technician schedules\nReview, analyze, and audit work orders\nDispatch work orders to field technicians according to priority and location\nReceive and record completed work orders from the field technicians\nContact customers to confirm next-day appointments\nCommunicate with field personnel via Outlook\nHandle paperwork for assigned departments and technicians\nMaintain accurate technician database\nCoordinate parts scheduling \nCoordinate warranty installations with other divisions\nAnswer general questions regarding rebates, system operations, warranties, etc. from customers\nOther duties as assigned\nQualifications\nDo I Have What It Takes?\nHigh School Diploma or GED preferred\nMinimum 3 years of dispatching experience, preferably in HVAC, Plumbing, or a related industry\nBasic computer proficiency, particularly with Microsoft applications\nExperience with Service Titan is a plus\nMust be able to work evenings and weekends\nWrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. 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