{"id":3370370,"url":"https://alion.io/job/redcare-pharmacy-senior-it-service-engineer","title":"Senior IT Service Engineer","company":{"id":3862,"name":"Redcare Pharmacy","domain":"redcare-pharmacy.com","url":"https://alion.io/company/redcare-pharmacy","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":78,"open_postings":34,"ghost_share":0,"stale_share":0.882,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sevenum, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":54000,"max_usd":90000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":79},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"PowerShell","optional":false},{"name":"Windows","optional":false},{"name":"Jira","optional":true}],"status":"live","first_seen_at":"2026-10-26T17:00:42Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-29T20:21:26Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About Redcare Pharmacy:\nAs Europe’s No.1 e-pharmacy Redcare Pharmacy is powered by passionate teams and cutting-edge innovation. We strive to create a healthy collaborative work environment where every employee feels valued and inspired to contribute to our vision “Until every human has their health”. If you’re seeking a career that offers purpose and aligns with your values join us and start your #Redcareer today.\n About the role:\nAre you an experienced IT professional who enjoys solving complex technical challenges while helping shape a modern IT environment? As a Senior IT Service Engineer, you'll join our dedicated IT Service team in Sevenum, where you'll support both office-based colleagues and IT operations at Redcare's largest logistics hub, while contributing to our ongoing cloud transformation and ensuring a reliable IT experience across the business.\nAbout the tech stack:\nYou'll work with a modern and evolving technology landscape, including Microsoft Entra ID, Active Directory, Microsoft Intune, SCCM, Microsoft 365 Products, Jira, Windows and macOS. As we continue moving towards cloud-based solutions, you'll have opportunities to contribute to improvements in our endpoint management and IT service processes.\nAbout your tasks:\nTake ownership of technical challenges: Act as a senior point of contact for IT support, investigating and resolving complex hardware, software, system and network connectivity issues while ensuring colleagues receive reliable and effective technical assistance. You'll also create technical documentation for the team and users.\nSupport our office and logistics operations: Provide hands-on IT support to colleagues across our offices in Europe and our Sevenum location, including its logistics hub, troubleshooting technical issues and helping ensure that both office users and warehouse operations can work efficiently with minimal disruption.\nContribute to our cloud transformation: As we prepare to move towards a more cloud-based IT environment, support the team in adopting technologies such as Microsoft Entra ID and Intune, contribute your technical expertise and help colleagues build confidence with these tools.\nDrive IT projects and improvements: Contribute to the planning and implementation of new software, systems and IT tools, taking ownership of technical initiatives and identifying opportunities to improve service efficiency.\nShare knowledge and strengthen IT services: Collaborate closely with your IT Service colleagues and other technical teams, support the resolution of complex incidents, document solutions and share your expertise to continuously improve how we deliver IT support.\n About you:\nYou have completed vocational training in IT and bring at least 5 years of hands-on experience in IT support, IT service operations, IT client operations, system administration or a comparable technical role, ideally within an in-house IT environment.\nYou have strong practical experience with Windows, macOS, Microsoft 365 Products and Active Directory/Entra ID, alongside endpoint management solutions such as Microsoft Intune, and enjoy investigating and resolving complex technical issues.\nYou enjoy working independently, taking ownership and improving how things work. Experience participating in IT projects, working with PowerShell or applying ITIL-based service management practices would be an advantage. Previous experience supporting IT operations in a logistics or warehouse environment would also be beneficial.\nYou communicate confidently in English, while German language skills are highly desirable, as German is widely spoken within the IT Service team and at our Sevenum location. Dutch language skills would be an additional advantage. You enjoy sharing your technical knowledge and supporting colleagues with different levels of technical expertise in an international environment.\n About your benefits:\nIn order to provide you with the best possible support for your individual needs - whether it’s living a healthy life, having enough time for your needs, or developing your skills - we offer a wide range of different, site-specific benefits:\nPersonal development: We are happy to promote your professional future with us and offer various training courses in our company and with external partners.\nRedcare events: We promote team-building through creative team events, and celebrate our successes together at regularly scheduled parties.\nMobility: Not all employees live close to our office. That’s why we support our employees with your daily commute with a travel allowance. This compensation is paid to you in addition to your salary.\n Vacation: We can offer you 28 vacation days and a vacation pay once per year (8 % of your annual gross) in addition to your salary.\n Employee discount: Several times a year, we offer you discounted employee sales directly at the Sevenum location as well as 10 % off on our assortment for all employees.","description_format":"text","description_chars":4947,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Dutch","level":"All levels","optional":true},{"language":"German","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Netherlands","iso":"NL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Pharmacies"],"lifecycle":[{"event":"open","at":"2026-10-28T00:43:58Z"}],"visa":[],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.695,"p_room":1,"age_days":2,"expected_fill_days":25,"reasons":["conf:2","stale_co","urgency","velocity","win:early","comp:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/redcare-pharmacy-senior-it-service-engineer","json_url":"https://alion.io/job/redcare-pharmacy-senior-it-service-engineer.json","meta":{"generated_at":"2026-10-29T23:28:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34527,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3862},"rest":"https://alion.io/mcp/rest/get_company?id=3862"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fredcare-pharmacy-senior-it-service-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fredcare-pharmacy-senior-it-service-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fredcare-pharmacy-senior-it-service-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/redcare-pharmacy-senior-it-service-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fredcare-pharmacy-senior-it-service-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3370370}},{"tool":"search_jobs","arguments":{"company":"redcare-pharmacy.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3370370},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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