{"id":837841,"url":"https://alion.io/job/redcupit-it-support-engineer-india-office","title":"IT Support Engineer (India Office)","company":{"id":695620,"name":"Red Cup IT","domain":"redcupit.com","url":"https://alion.io/company/redcupit","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jaipur, India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"CentOS Stream","optional":false},{"name":"Google Workspace","optional":false},{"name":"ITIL","optional":false},{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"Okta","optional":false},{"name":"Ubuntu","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-09-06T18:55:24Z","employer_posted_date":"2026-09-06","last_verified_at":"2026-10-30T13:58:20Z","board_verified":true,"closed_at":null,"days_open":53,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":53},"description":"We are seeking an IT Support Engineer to maintain the health of our hardware, software, and network infrastructure. You will be responsible for minimizing downtime through rapid incident response and proactive system optimization.\nKey Responsibilities\n1. Troubleshooting & Technical Support\nThis is the \"bread and butter\" of the role. When something breaks, the Support Engineer is the first point of contact.\nDiagnosing and resolving software glitches, hardware malfunctions, and \"ghost in the machine\" bugs.\nManaging a ticketing system (like Jira, HaloPSA) to prioritize urgent issues over routine tasks.\nProviding support across various channels: in-person, via remote desktop tools, or over the phone.\n2. Hardware & Software Lifecycle\nThey manage the physical and digital tools the company uses.\nProvisioning: Setting up new laptops, workstations, and mobile devices for employees.\n Installation: Deploying OS updates (Windows, macOS, Linux) and enterprise software suites.\nMaintenance: Performing hardware repairs or coordinating with vendors for warranty replacements.\n3. Network & Infrastructure Oversight\nWhile they may not be \"Network Architects,\" they are responsible for the \"last mile\" of connectivity.\nEnsuring devices can connect to the local Wi-Fi, Ethernet, and VPN.\nBasic troubleshooting of routers, switches, and access points.\nManaging peripherals like network printers, VOIP phones, and video conferencing equipment.\n4. User Access & Security\nThey act as the gatekeepers of the company’s digital perimeter.\nIdentity Management: Creating, modifying, and deleting user accounts via Active Directory or Okta.\n Security Compliance: Ensuring all devices have updated antivirus software, disk encryption, and multi-factor authentication (MFA) enabled.\nData Recovery: Assisting users with file backups and recovering lost data.\n5. Documentation & Training\nA great Support Engineer doesn't just fix a problem; they make sure it’s easier to fix next time.\nWriting Standard Operating Procedures (SOPs) for the internal IT team.\nCreating \"How-to\" guides for non-technical staff to promote self-service.\nEssential Skills & Requirements\nSkill CategoryExamples Operating SystemsWindows 10/11, macOS, Windows Server, Linux (Ubuntu/CentOS).Cloud/SaaSMicrosoft 365, Google Workspace, AWS, Azure.Soft SkillsPatience, active listening, and the ability to explain complex tech in \"plain English.\" CertificationsCompTIA A+, Network+, Microsoft 365 Certified, or ITIL Foundation.","description_format":"text","description_chars":2477,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Technology","Information Security"],"lifecycle":[{"event":"open","at":"2026-09-12T19:56:37Z"}],"visa":[],"liveness":{"score":23,"band":"cold","label":"Long shot","p_open":1,"p_active":0.516,"p_room":0.45,"age_days":53,"expected_fill_days":35,"reasons":["conf:1","win:tail"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/redcupit-it-support-engineer-india-office","json_url":"https://alion.io/job/redcupit-it-support-engineer-india-office.json","meta":{"generated_at":"2026-10-30T18:15:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7116,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":695620},"rest":"https://alion.io/mcp/rest/get_company?id=695620"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fredcupit-it-support-engineer-india-office"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fredcupit-it-support-engineer-india-office"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fredcupit-it-support-engineer-india-office"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/redcupit-it-support-engineer-india-office\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fredcupit-it-support-engineer-india-office"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":837841}},{"tool":"search_jobs","arguments":{"company":"redcupit.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":837841},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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