{"id":837822,"url":"https://alion.io/job/redcupit-staff-itmsp-engineer","title":"Staff IT/MSP Engineer","company":{"id":695620,"name":"Red Cup IT","domain":"redcupit.com","url":"https://alion.io/company/redcupit","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"staff","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Los Angeles, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":108000,"max_usd":223000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":105},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"CMMC","optional":false},{"name":"HIPAA","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Platform Engineering","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"SIEM","optional":false},{"name":"SOC 2","optional":false},{"name":"Zero Trust","optional":false}],"status":"live","first_seen_at":"2026-09-06T18:58:33Z","employer_posted_date":"2026-09-06","last_verified_at":"2026-11-02T10:27:47Z","board_verified":true,"closed_at":null,"days_open":56,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":56},"description":"We are looking for a Staff IT Engineer who is responsible for the technical health of the MSP's entire client base. You aren't just fixing a server; you are designing the standard blueprint for how servers are deployed across 50 different companies. You serve as the bridge between business goals and technical execution, reporting typically to the CTO or Director of Engineering.\nKey Responsibilities\n1. Technical Strategy & Standardization\n Blueprint Design: Develop \"Gold Standards\" for client environments (e.g., standardizing Entra ID configurations or Intune policies across all tenants).\n Platform Engineering: Manage and optimize the MSP's core toolset (RMM, PSA, Backup portals, and Documentation platforms).\n Technology Roadmap: Evaluate emerging tech (like AI-driven helpdesk automation) and decide if/how to integrate it into the service offering.\n2. High-Level Architecture & Escalation\nTier 4 Support: Act as the final \"buck stops here\" point for the most catastrophic or persistent technical issues.\n Project Architecture: Design complex migrations (Cloud-to-Cloud, M&A integrations) that Senior Engineers then execute.\n Root Cause Analysis (RCA): Lead investigations into systemic failures to ensure they never happen again across any client site.\n3. Mentorship & Team Development\nMultiplier Effect: You are measured by how much better you make the other engineers. You conduct code/script reviews and technical workshops.\nDocumentation Standards: Define how the team documents environments to ensure \"Single Pane of Glass\" visibility.\n4. Security & Compliance\nHardening: Oversee the implementation of zero-trust frameworks and MFA across the entire MSP stack.\n Audit Readiness: Ensure client environments meet regulatory standards (HIPAA, CMMC, SOC2) through automated auditing.\nRequired Skills & Qualifications\nCategoryRequirementExperience8-12+ years in IT, with at least 5 years specifically in an MSP environment.Cloud MasteryExpert-level knowledge of Microsoft 365 (Enterprise), Azure (Identity & Networking), and AWS.AutomationProficiency in PowerShell, Python, or API integrations to \"automate the boring stuff.\"SecurityExperience with EDR/XDR, SIEM, and Advanced Threat Protection. Soft SkillsAbility to explain $100k architectural decisions to non-technical CEOs (The \"Business-to-Tech\" translator).\nTypical Certifications (2026 Standards)\n Microsoft: MS-102 (M365 Administrator Expert) or AZ-305 (Azure Solutions Architect).\n Security: CISSP, CISM, or advanced vendor certs (e.g., Palo Alto PCNSE).\n Frameworks: ITIL v4 or specialized MSP-centric management training.","description_format":"text","description_chars":2594,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Technology","Information Security"],"lifecycle":[{"event":"open","at":"2026-09-12T19:56:37Z"}],"visa":[],"liveness":{"score":38,"band":"fade","label":"Fading","p_open":1,"p_active":0.69,"p_room":0.55,"age_days":56,"expected_fill_days":39,"reasons":["conf:0","win:tail"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/redcupit-staff-itmsp-engineer","json_url":"https://alion.io/job/redcupit-staff-itmsp-engineer.json","meta":{"generated_at":"2026-11-02T14:12:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19534,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":695620},"rest":"https://alion.io/mcp/rest/get_company?id=695620"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fredcupit-staff-itmsp-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fredcupit-staff-itmsp-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fredcupit-staff-itmsp-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/redcupit-staff-itmsp-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fredcupit-staff-itmsp-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":837822}},{"tool":"search_jobs","arguments":{"company":"redcupit.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":837822},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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