{"id":837810,"url":"https://alion.io/job/redcupit-technical-account-manager","title":"Technical Account Manager","company":{"id":695620,"name":"Red Cup IT","domain":"redcupit.com","url":"https://alion.io/company/redcupit","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Los Angeles, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":110000,"max_usd":212000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":540},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Hyper-V","optional":false},{"name":"SharePoint","optional":false},{"name":"SOC 2","optional":false},{"name":"Sophos","optional":false},{"name":"VMWare","optional":false}],"status":"live","first_seen_at":"2026-09-06T18:59:28Z","employer_posted_date":"2026-09-06","last_verified_at":"2026-11-02T01:27:33Z","board_verified":true,"closed_at":null,"days_open":56,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":56},"description":"We are looking for a Technical Account Manager (TAM) at a Managed Service Provider (MSP) who is the bridge between a client's business goals and the MSP’s technical execution. Unlike a standard Account Manager who focuses primarily on renewals and sales, a TAM is a highly technical consultant who ensures that a client's infrastructure actually aligns with industry best practices and their specific organizational needs.\nCore Responsibilities\nThe TAM role is often summarized as \"The Guardian of the Client Standards.\" They are proactive rather than reactive.\n Technology Alignment: Regularly auditing client environments against the MSP's \"Standard Stack\" (e.g., ensuring all firewalls, backups, and cloud configurations meet specific security and performance benchmarks).\n Technical Business Reviews (TBRs): Leading quarterly or semi-annual meetings with clients to present health reports, risk assessments, and infrastructure roadmaps.\nStrategic Roadmapping: Developing 1-3 year technology plans that forecast hardware replacement cycles, cloud migrations, and security upgrades.\n Project Scoping: Identifying technical gaps (e.g., an aging server) and drafting the initial scope of work (SOW) for the project team to implement.\nEscalation Management: Serving as the senior point of contact for complex technical issues that the help desk cannot resolve or that have significant business impact.\n Vendor Management: Acting as the client's advocate when dealing with third-party vendors (ISPs, line-of-business software providers, etc.).\n\nTAM vs. vCIO: What’s the Difference?\nIn many MSPs, these roles overlap, but they have distinct focuses:\nFeatureTechnical Account Manager (TAM)Virtual CIO (vCIO)Primary FocusTechnical standards and alignment.Business strategy and ROI.Conversation\"Is your backup configured correctly?\"\"How can IT help you increase revenue?\"DeliverableAlignment reports and project quotes.IT budgets and multi-year strategies.PerspectiveInternal infrastructure health.External business competition/compliance.\nRequired Skills & Qualifications\nA successful TAM needs to be \"bilingual\"-fluent in both \"Server-speak\" and \"C-Suite-speak.\"\nTechnical Skills\n Infrastructure Depth: Advanced knowledge of Microsoft 365 (Intune, SharePoint, Azure AD), Virtualization (VMware/Hyper-V), and Networking (VLANs, Firewalls, VPNs).\nCybersecurity Frameworks: Familiarity with NIST, CIS, or SOC2 standards to ensure client environments are compliant.\nDocumentation: Proficiency in MSP tools like ITGlue, Liongard, or Hudu to maintain \"the source of truth\" for client environments.\nSoft Skills\n Consultative Selling: The ability to recommend solutions (upselling) based on actual technical needs rather than just hitting a sales quota.\nPublic Speaking: Comfort presenting technical data to non-technical business owners or board members.\n Empathy & Patience: Navigating high-pressure situations when a client is frustrated by technical debt or outages.\nKey Performance Indicators (KPIs)\nHow is a TAM’s success measured? It’s usually a mix of technical health and financial growth.\nAlignment Score: The percentage of a client’s environment that matches the MSP’s best-practice standards.\n Reactive Hours per Endpoint (RHe): A primary goal is to reduce the number of support tickets a client submits by proactively fixing the root causes.\nClient Retention Rate: Ensuring the client stays satisfied and sees the value of the MSP.\nProject Revenue: The value of the technology upgrades recommended and successfully scoped by the TAM.\nExperience Requirements\nEducation: Bachelor’s degree in IT, CS, or equivalent experience.\n Certifications: CompTIA Network+/Security+, Microsoft 365 Certified: Administrator Expert, or specialized vendor certs (Cisco, Fortinet, Sophos).\n Experience: 5+ years in a senior technical role (Tier 3 Tech or Team Lead) with at least 1-2 years in a client-facing or advisory capacity.","description_format":"text","description_chars":3912,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Technology","Information Security"],"lifecycle":[{"event":"open","at":"2026-09-12T19:56:37Z"}],"visa":[],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.581,"p_room":0.45,"age_days":55,"expected_fill_days":35,"reasons":["conf:2","win:tail"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/redcupit-technical-account-manager","json_url":"https://alion.io/job/redcupit-technical-account-manager.json","meta":{"generated_at":"2026-11-02T04:27:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6531,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":695620},"rest":"https://alion.io/mcp/rest/get_company?id=695620"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fredcupit-technical-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fredcupit-technical-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fredcupit-technical-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/redcupit-technical-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fredcupit-technical-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":837810}},{"tool":"search_jobs","arguments":{"company":"redcupit.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":837810},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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