{"id":837806,"url":"https://alion.io/job/redcupit-technical-project-manager","title":"Technical Project Manager","company":{"id":695620,"name":"Red Cup IT","domain":"redcupit.com","url":"https://alion.io/company/redcupit","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Product","role_family":"Product","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Los Angeles, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":83000,"max_usd":154000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":183},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Asana","optional":false},{"name":"ClickUp","optional":false},{"name":"Jira","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows Server","optional":false},{"name":"Agile","optional":true},{"name":"ITIL","optional":true},{"name":"Scrum","optional":true}],"status":"live","first_seen_at":"2026-09-06T18:59:40Z","employer_posted_date":"2026-09-06","last_verified_at":"2026-11-03T10:37:19Z","board_verified":true,"closed_at":null,"days_open":57,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":57},"description":"We are looking for an MSP Technical Project Manager who is responsible for planning, executing, and delivering technical projects for multiple managed services clients, ensuring they are completed on time, within scope, and within budget while meeting quality and customer satisfaction goals. This role acts as the primary liaison between clients, internal technical teams, and vendors, translating business requirements into actionable technical plans in a fast-paced managed services environment. \nKey Responsibilities\nLead end-to-end delivery of multiple concurrent IT projects (infrastructure, cloud, security, and application initiatives) for MSP clients, from initiation through deployment and handoff.\nDevelop and maintain comprehensive project plans including scope, timeline, resource allocation, dependencies, and budgets.\nFacilitate requirements gathering with clients and internal stakeholders; document technical and business requirements and translate them into clear deliverables and work packages. \nCoordinate cross-functional technical teams (engineers, service desk, networking, cloud, security, and vendors) to ensure timely, high-quality project execution.\nMonitor project progress, manage risks and issues, and proactively adjust plans, schedules, and resources to keep projects on track.\nMaintain regular communication with clients, including status updates, expectations management, and scheduling of onsite/remote work.\nOwn project documentation such as statements of work, change orders, project schedules, status reports, acceptance criteria, and handover documentation to support teams.\nEnsure all projects follow standardized MSP project management methodologies, internal processes, and documentation standards.\nManage scope to avoid scope creep, handling change management and approvals when requirements evolve. \nTrack and report key project metrics (milestones, budget, profitability, risks, and customer satisfaction) to leadership and stakeholders.\nCollaborate with account management and sales to provide project estimates, identify follow-on opportunities, and support client roadmapping.\nLead post-project reviews and lessons learned to improve future MSP delivery practices.\nRequired Qualifications\nBachelor’s degree in Information Technology, Computer Science, Engineering, Business, or equivalent experience.\n3-5+ years of experience managing technical projects, with at least 2 years in an MSP, VAR, or IT services provider environment. \nStrong understanding of core IT infrastructure concepts such as Windows Server, Active Directory, networking, firewalls, Microsoft 365, and common MSP toolsets (RMM/PSA).\nProven experience managing multiple concurrent client projects with competing priorities in a ticket- and SLA-driven environment. \nDemonstrated proficiency with project management tools (e.g., Jira, ClickUp, Asana, or MS Project) and standard productivity tools (e.g., Excel, PowerPoint, Visio).\nExcellent communication, stakeholder management, and client-facing skills, with the ability to translate technical topics into business language.\nStrong organizational, analytical, and problem-solving skills, with a track record of driving issues to resolution.\nPreferred Qualifications\nProject management certification such as PMP, PRINCE2, or Agile/Scrum credentials.\nHands-on background in systems, networking, cloud, or similar technical role within an MSP. \nExperience with onboarding new MSP clients and executing migration projects (e.g., M365, server/network refreshes, cloud migrations). \nFamiliarity with ITIL practices and service delivery processes in managed services.","description_format":"text","description_chars":3627,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Technology","Information 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