{"id":1323497,"url":"https://alion.io/job/redesigned-it-support-specialist","title":"IT Support Specialist","company":{"id":1936906,"name":"Redesigned","domain":"shinefusion.com","url":"https://alion.io/company/shinefusion","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":{"grade":"B","score":75,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fitchburg, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":25,"max":28,"currency":"USD","period":"hour","gross":null,"usd_annual":56000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Linux","optional":false},{"name":"Outlook","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-08-13T19:45:01Z","employer_posted_date":"2026-09-27","last_verified_at":"2026-10-01T03:07:46Z","board_verified":true,"closed_at":null,"days_open":48,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":48},"description":"Description\nSHINE Technologies is seeking an IT Support Specialist to provide advanced technical support to internal customers and serves as the primary point of contact for end user technology issues. This role is responsible for diagnosing and resolving complex hardware, software, and operating system issues across multiple platforms. The IT Support Specialist takes ownership of incidents through resolution, identifies root causes of recurring issues, and collaborates with other IT teams to improve end user technology, reliability, and support processes.\nThe base salary range for this position is $25.00 - $28.00 per hour plus a comprehensive compensation package. Our salary ranges are determined by role, level, and location.\nDuties and Responsibilities of the IT Support Specialist:\nTechnical Support and Troubleshooting\nProvide advanced troubleshooting and support for Windows, macOS, and Linux operating systems.\nDiagnose and resolve hardware, operating system, application, and connectivity issues.\nProvide in-person and remote support for end users as needed.\nTake ownership of incidents through resolution, including clear documentation and end user communication.\nIncident Management and Documentation\nMonitor, manage, and resolve help desk tickets according to priority and service level objectives.\nPerform root cause analysis on recurring incidents and recommend long-term solutions.\nMaintain accurate asset inventory and configuration documentation.\nContribute to knowledge base articles, troubleshooting guides, and support documentation.\nSystems Support and Collaboration\nAssist with provisioning, configuration, deployment, and support of end user devices.\nSupport system upgrades, software deployments, and new technology initiatives.\nCollaborate with systems, network, and security teams on escalated issues.\nAdhere to and promote information security policies, standards, and best practices.\nRequirements\nMinimum 2-4 years of experience in a customer-facing IT support role.\nStrong troubleshooting and analytical skills with the ability to resolve complex technical issues.\nExcellent interpersonal and communication skills, both written and verbal.\nDemonstrated ability to work independently and manage multiple priorities.\nStrong experience supporting Windows 10/11 operating systems, with basic to intermediate experience supporting Linux, including command-line navigation and log review.\nProficiency with Microsoft 365 (Outlook, Teams, Word, Excel, PowerPoint).\nExperience with remote support tools and help desk ticketing systems.\nHighly organized and detail-oriented.\nPreferred Requirements:\nExperience supporting or administering Active Directory and Azure Active Directory.\nWorking knowledge of Microsoft Intune or other MDM solutions.\nUnderstanding of network fundamentals (DNS, DHCP, TCP/IP, VPN).\nExperience supporting mobile devices (iOS and Android).\nFamiliarity with ITIL processes and incident/problem management.\nExperience creating technical documentation and knowledge base articles.\nTechnical certifications such as CompTIA A+, Network+, or Microsoft certifications.\nWorking Conditions and Physical Effort:\nAbility to use a computer, telephone and standard office equipment.\nAbility to comply with safety and security requirements, including access-controlled areas.\nExposure to standard office noise and lighting conditions.\nWork environment involves some exposure to hazards or physical risks, which require following basic safety precautions.\nModerate physical activity. Requires handling of average weight objects up to 40 pounds or standing and/or walking for more than four (4) hours per day.\nEligibility for employment is conditioned on the applicant’s ability to qualify for access to information subject to U.S. Export Controls. Additionally, applicant’s eligibility may be conditioned based upon meeting the Nuclear Regulatory Commission requirements for access to Safeguards Information, which typically requires a pre-employment drug screen, fingerprinting and criminal background check.\nSHINE values diversity in all its forms as a critical component of innovation, which is fundamental to our success. Every member of the SHINE community benefits from the talents and experiences of our peers, from the mutual respect we exercise, and from the responsibility we take for our actions.\nSHINE Technologies, LLC maintains affirmative action plans for individuals with disabilities and protected veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.\nPay Transparency Policy\nEmployee Rights Under the NLRA\nEqual Opportunity Employment\nE-Verify","description_format":"text","description_chars":4762,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Nuclear Energy"],"lifecycle":[{"event":"open","at":"2026-09-27T00:16:42Z"}],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":1,"p_active":0.44,"p_room":0.36,"age_days":48,"expected_fill_days":30,"reasons":["conf:2","win:tail","crowd:junior"],"computed_at":"2026-10-01T05:45:00Z"},"pay":{"stated_usd_annual":56000,"is_top_pay":false},"html_url":"https://alion.io/job/redesigned-it-support-specialist","json_url":"https://alion.io/job/redesigned-it-support-specialist.json","meta":{"generated_at":"2026-10-01T12:47:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4249,"day_limit":5000,"remaining_today":751,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}