{"id":803821,"url":"https://alion.io/job/redhelm-managed-services-intern","title":"Managed Services Intern","company":{"id":6908,"name":"RedHelm","domain":"redhelm.io","url":"https://alion.io/company/redhelm","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"internship","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pittsburgh, United States","Atlanta, United States","Columbus, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":61000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":408},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Service Desk","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-11T23:33:07Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-11-03T20:21:20Z","board_verified":true,"closed_at":null,"days_open":52,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":52},"description":"RedHelm is redefining what it means to be a technology partner. We deliver industry-leading offensive and defensive cybersecurity alongside full-stack IT services that are integrated by design - protecting, powering, and accelerating our clients’ success.\nOur teams operate at the intersection of security and technology, combining deep technical expertise with a holistic, client-centered approach. By aligning security strategy, infrastructure, and operational excellence, we help organizations stay resilient in an increasingly complex threat landscape.\nAt RedHelm, we are building an environment where innovation, accountability, and collaboration drive meaningful outcomes, both for our clients and for the professionals who support them.\nAbout the Role\nRedHelm's Managed Services organization supports client IT environments across service desk, specialty services, and professional services (ProServ) delivery. We're seeking a Technology Intern to provide entry-level, hands-on support as a shared, cross-functional resource under the direction of a designated program lead.\nThis is a learning-focused role: the intern assists the Service Desk and broader Service Delivery teams with basic Tier 1 tasks, ProServ support, and documentation while building foundational MSP experience. Work is coordinated and prioritized daily, and the intern follows documented processes and escalation paths throughout.\nRole & Responsibilities\nComplete pre-scheduled support tasks assigned by the program lead\nCheck in daily with the program lead and PMO on short-notice and coverage needs\nWork basic Tier 1 tickets across the service desk queues, prioritizing tickets approaching SLA breach and escalating anything beyond intern scope\nAssist Specialty Services with MACD (moves/adds/changes/deletes) tasks\nPerform simple, well-documented user tasks such as password resets and basic account or license updates, under supervision\nProvide on-site \"smart hands\" support as needed on client sites\nBuild and maintain documentation for onboarding clients\nAccurately record steps, resolutions, and client communications in the ticketing and documentation systems as needed\nEscalate promptly, ask questions, and follow established procedures and guidance\nSoft Skill Requirements\nStrong customer service orientation with the ability to remain professional under pressure\nClear verbal and written communication skills, including the ability to explain technical concepts to non-technical users\nAttention to detail in documentation and ticket notes\nAbility to follow defined processes while managing multiple tasks in a fast-paced environment\nWillingness to learn, accept feedback, and develop technical skills over time\n\nTechnical Skill Requirements\nBasic troubleshooting of Windows and macOS operating systems\nFamiliarity with user account management in Active Directory and cloud identity platforms\nBasic understanding of TCP/IP networking and wired/wireless connectivity\nAbility to support common business applications, VPN clients, and virtual desktop environments\nAwareness of security fundamentals such as MFA, password hygiene, endpoint protection, and email security\nPreferred Qualifications\nExposure to end-user technical support, whether through professional, academic, or informal experience (e.g., coursework, personal projects, or helping others troubleshoot)\nFamiliarity with ticket-based support or service desk environments is a plus\nTransferable experience from customer-facing roles will be considered\nGreat attitude and a willingness to learn\nAdditional Information\nFull-time paid position, 40 hours per week\nIn-office role based in Pittsburgh, PA or Atlanta, GA\nParticipation in flexible schedules may be required from time to time\nValid driver's license and reliable transportation required for periodic local travel to client sites\nMust be able to successfully pass state and federal background checks if requested\nWhy Join Us\nThis is an exciting time to join RedHelm as we continue to grow and innovate as a full-stack technology partner. Our integrated approach to offensive security, defensive operations, and IT services creates opportunities to work on complex challenges that directly impact the organizations we serve. As we expand our capabilities and footprint, our team members play a meaningful role in shaping what comes next.\nWe are equally committed to investing in our people. We believe in a culture where we care about individuals not just for their professional ambitions, but for their personal goals as well. We recognize that work is part of a larger purpose in each person’s life, and that philosophy drives how we support growth, flexibility, and long-term development across our organization.\nWe offer a comprehensive and competitive benefits package designed to support both career progression and personal wellbeing, including medical, dental, and vision coverage, a 401(k) program, paid time off, floating holidays, and paid holidays. More importantly, we provide an environment where you can build meaningful expertise, contribute to forward-thinking solutions, and grow alongside a company that is actively shaping its future.","description_format":"text","description_chars":5158,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed Security","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-09-12T08:57:49Z"}],"visa":[],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.86,"p_room":0.72,"age_days":52,"expected_fill_days":126,"reasons":["conf:3","win:mid","crowd:junior"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/redhelm-managed-services-intern","json_url":"https://alion.io/job/redhelm-managed-services-intern.json","meta":{"generated_at":"2026-11-03T23:09:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1716,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6908},"rest":"https://alion.io/mcp/rest/get_company?id=6908"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fredhelm-managed-services-intern"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fredhelm-managed-services-intern"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fredhelm-managed-services-intern"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/redhelm-managed-services-intern\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fredhelm-managed-services-intern"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":803821}},{"tool":"search_jobs","arguments":{"company":"redhelm.io","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":803821},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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