{"id":2093678,"url":"https://alion.io/job/redhorse-help-desk-support-technician","title":"Help Desk Support Technician","company":{"id":684975,"name":"Redhorse","domain":"redhorsecorp.com","url":"https://alion.io/company/redhorsecorp","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":77,"open_postings":16,"ghost_share":0,"stale_share":0.938,"repost_share":0,"time_to_fill_p50_days":41,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Alexandria, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80000,"max":90000,"currency":"USD","period":"year","gross":null,"usd_annual":90000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITIL","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"Power Apps","optional":false},{"name":"Power Automate","optional":false},{"name":"Power BI","optional":false},{"name":"PowerShell","optional":false},{"name":"ServiceNow","optional":false},{"name":"SharePoint","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-07T23:02:00Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-22T20:31:14Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"About the Role\nRedhorse transforms the way government uses data and technology. To support our mission-critical operations, we are seeking a customer-focused IT Support Specialist & SharePoint Administratorto provide first-rate technical support and light SharePoint development assistance.\nIn this role, you will be the front line of technical enablement-troubleshooting end-user hardware and software needs while helping internal teams optimize their digital workspaces through SharePoint Online and Microsoft 365 tools. If you enjoy solving practical technical issues and helping teams work smarter through intuitive collaboration sites, we want to hear from you.\nKey Responsibilities\nProvide Tier 1 and Tier 2 technical support for hardware, operating systems, and enterprise software across both in-person and remote environments.\nTriage, document, and resolve support requests within ticketing systems (such as Jira Service Management or ServiceNow) in a timely and professional manner.\nConfigure and maintain SharePoint Online team sites, communication pages, document libraries, and custom lists for program stakeholders.\nManage site permissions, access requests, and group policies in alignment with organizational security guidelines.\nBuild simple workflow automations utilizing Microsoft Power Automate to streamline routine administrative processes.\nProvision, deploy, and maintain laptops, peripherals, and client software images.\nAssist users with basic account management, password resets, and multi-factor authentication (MFA) setup via Active Directory / Microsoft Entra ID.\nRequired Experience/Clearance\nActive DoD Secret security clearance.\n2+ years of hands-on experience in an IT Help Desk, Desktop Support, or Technical Customer Service role.\nSharePoint Knowledge:Proven experience creating and organizing SharePoint Online sites, managing permissions, and configuring lists and web parts.\nOperating Systems & Hardware:Strong familiarity with Windows 10/11 environments, computer hardware troubleshooting, and mobile device support.\nProductivity Suites:Working knowledge of Microsoft 365 applications (Teams, Outlook, OneDrive, Office Suite).\nCommunication Skills:Exceptional interpersonal, written, and verbal communication skills with a customer-first mindset.\nDesired Experience\nWe encourage all candidates who meet the basic requirements to apply, even if you do not have any of the following experience:\nExperience creating basic business applications using Microsoft Power Apps or generating simple reports in Power BI.\nPrior experience supporting government, defense, or federal contractor IT environments.\nIndustry certifications such as CompTIA Security+, CompTIA A+, Network+, or Microsoft 365 Certified: Fundamentals.\nBasic understanding of ITIL processes (Incident, Request, and Change Management).\nFamiliarity with PowerShell for routine administrative and user management tasks.","description_format":"text","description_chars":2914,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":true,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["National Security","IT Consulting & Digital Transformation","Defense AI","Analytics & BI 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