{"id":2132627,"url":"https://alion.io/job/redhorse-software-engineer-servicenow","title":"Software Engineer (ServiceNow)","company":{"id":684975,"name":"Redhorse","domain":"redhorsecorp.com","url":"https://alion.io/company/redhorsecorp","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":81,"open_postings":16,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":41,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chantilly, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":180000,"max":210000,"currency":"USD","period":"year","gross":null,"usd_annual":210000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"GitHub","optional":false},{"name":"JavaScript","optional":false},{"name":"Jira","optional":false},{"name":"ServiceNow","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2026-10-08T22:03:56Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-11T20:03:13Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About the Role\nRedhorse transforms the way government uses data and technology. To support this mission, we are seeking a Software Engineer specializing in ServiceNow to help design, develop, and implement an integrated enterprise IT support model for our government Sponsor.\nIn this role, you will modernize and streamline critical talent and human capital systems-supporting strategic missions across workforce learning, training compliance, foreign language development and retention, job advertisements, selection, and performance management. You will work closely with stakeholders to deliver agile, human-centered ServiceNow solutions that drive efficiency, improve user experience, and enhance mission readiness.\nKey Responsibilities\nDesign, develop, maintain, test, and document ServiceNow software applications, databases, and cloud services in accordance with industry best practices.\nSupport the implementation of Sponsor-identified objectives and priorities for ServiceNow features, functions, and enterprise reference architecture.\nActively contribute to Agile development ceremonies, utilizing Jira for sprint tracking and project delivery.\nConduct comprehensive unit, functional, and user acceptance testing (UAT).\nImplement application security, accessibility, and development standards in alignment with system certification, accreditation, and Risk Management Framework (RMF) requirements.\nFormulate recommendations that provide business value-emphasizing UI/UX enhancement, reduction of Operations and Maintenance (O&M) overhead, and modernization of web-based components.\nAdhere to the Sponsor's document management plan, managing application code, data architectures, storage locations, and versioning requirements.\nOversee and support Tier 1, Tier 2, and Tier 3 service management operations and incident resolution.\nRequired Experience/Clearance\nActive Top Secret / SCI clearance with Polygraph (or Sponsor clearance eligibility).\n5+ years of software engineering experience, including demonstrated on-the-job experience developing custom ServiceNow applications.\nDemonstrated experience analyzing and documenting web-based application, system, or service components and associated interfaces (including databases, web services, and APIs).\nDemonstrated experience interfacing with web-based databases and developing reporting/analytics capabilities.\nDemonstrated experience executing within an Agile software development framework utilizing Jira.\nDemonstrated experience utilizing version control software such as GitHub or Subversion.\nDemonstrated experience managing Tier 1, Tier 2, and Tier 3 support workflows using IT service management systems.\nDemonstrated experience creating IT documentation, including Standard Operating Procedures (SOPs), digital workflows, knowledge base articles, deployment checklists, architectural diagrams, and System Security Plans (SSPs).\nDemonstrated experience implementing technical solutions consistent with federal accessibility standards.\nDemonstrated experience supporting compliance or performance management applications.\nDesired Experience\nWe encourage all candidates who meet the basic requirements to apply, even if you do not have any of the following experience:\nDemonstrated experience working directly with the Sponsor and partner IT organizations.\nDemonstrated experience designing or supporting learning, language development, or workforce compliance applications.\nDemonstrated experience working with cloud infrastructure and platform hosting environments.\nTechnical proficiency with front-end and web technologies, including HTML5, CSS, XML, and JavaScript.\nFamiliarity with copyright standards and Web Content Accessibility Guidelines (WCAG 2.0 AA).\nDemonstrated experience creating reports and dashboards using Tableau.\nServiceNow Certified Application Developer (CAD) or Certified System Administrator (CSA) certification.","description_format":"text","description_chars":3904,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":true,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["National Security","IT Consulting & Digital Transformation","Defense AI","Analytics & BI Consulting"],"lifecycle":[{"event":"open","at":"2026-10-09T01:21:12Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely 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