{"id":2095247,"url":"https://alion.io/job/redial-bpo-call-center-agent","title":"Call Center Agent","company":{"id":695622,"name":"Redial BPO","domain":"redialbpo.com","url":"https://alion.io/company/redialbpo","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Zaragoza, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T15:21:39Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-27T23:33:34Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Call Center Agent - Redial BPO\nLocation: Av. Gral. Ignacio Zaragoza 1298, Nueva, 21100 Mexicali, B.C.\nJob Summary: As a Call Center Agent at Redial BPO, you'll be the first point of contact for customers, handling inquiries, providing solutions, and ensuring customer satisfaction. You'll communicate via phone, email, and chat, maintaining accurate records and collaborating with your team to deliver excellent service.\nKey Responsibilities\nAddress customer inquiries and resolve issues professionally.\nProvide accurate information about products and services.\nDocument all customer interactions in the CRM system.\nMeet performance targets for quality and efficiency.\nAdhere to company policies and data privacy regulations.\nQualifications\nHigh school diploma or equivalent.\nPrior customer service or call center experience preferred.\nExcellent English communication skill s (both verbal and written).\nStrong computer skills and ability to multitask.\nExcellent problem-solving and interpersonal skills.\nAbility to work flexible shifts, including evenings and weekends.\nAs part of our team, you can expect:\nCompetitive Remuneration & Salary\nRecognition programs!\nProfessional growth opportunities!\nLaw benefits since day one (IMSS, Infonavit, Fonacot, Caja de Ahorro)\nGreat work environment that fosters growth\nOn-site clinic access\nPaid training\nFor any inquiries, please feel free to contact us at (686) 980-0693 or (686) 227-8795.\nJoin our team and be part of a supportive community that values growth, recognizes excellence, and fosters a vibrant work environment! \nAll suitably qualified applicants will be considered based on their qualifications, experience, and the competencies relevant to the role. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected under applicable law.\nREDIAL BPO will never request any form of payment-whether for applications, interviews, or job placements-from applicants. 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