{"id":2388163,"url":"https://alion.io/job/redial-bpo-operations-manager-2","title":"Operations Manager","company":{"id":695622,"name":"Redial BPO","domain":"redialbpo.com","url":"https://alion.io/company/redialbpo","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Roodepoort, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19000,"max_usd":51000,"period":"year","method":"role_country_seniority_unknown","sample_n":55},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-12T17:36:31Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-13T14:05:58Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Operations Manager\nLocation: Johannesburg | On-site.\nSchedule: 1 pm - 7 am SAST, full-time | 45 hours/week | Flexible shifts as required.\nAbout the Role\nWe are seeking an experienced Operations Manager to lead and oversee daily operations, drive performance, and ensure exceptional service delivery. This role is responsible for managing teams, optimizing processes, and achieving business and client objectives in a fast-paced environment.\nKey Responsibilities\nMeasure operational results and calculate weekly productivity incentives. \nReview and evaluate productivity reports and operational rankings. \nPresent operational results to clients and senior management. \nMonitor and execute strategies and action plans aligned with performance results and established goals. \nAnalyze absenteeism trends and employee turnover within assigned line(s) of business. \nDirect, organize, motivate, and coordinate operational work teams. \nConduct second-level interviews in the recruitment process to approve or decline candidates for Team Lead or Operations Supervisor roles. \nReport daily operational attendance to the administrative team and management. \nAuthorize disciplinary actions and staff absences, ensuring service levels and occupancy requirements are met. \nReport operational losses associated with employee terminations or resignations to the appropriate stakeholders. \nKey Requirements:\nBachelor’s degree or equivalent experience (preferred)\nAdvanced English (C1 or above required)\nProven experience in an operations manager or similar leadership role (preferred).\nStrong leadership, coaching, and team management skills\nExcellent analytical and problem-solving abilities\nExperience managing KPIs and performance metrics\nProficiency in MS Office skills\nAbility to work flexible schedules based on business needs\nBenefits:\nOpportunity to lead high-performing teams in a dynamic environment\nExposure to strategic decision-making and client management\nCareer growth and leadership development opportunities\nCollaborative and performance-driven culture\nApply Now: If you are a results-driven leader looking to make an impact, we encourage you to apply!\nAll suitably qualified applicants will be considered based on their qualifications, experience, and the competencies relevant to the role. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected under applicable law\nREDIAL BPO will never request any form of payment-whether for applications, interviews, or job placements-from applicants. 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