{"id":1978391,"url":"https://alion.io/job/redial-bpo-operations-manager","title":"Operations Manager","company":{"id":695622,"name":"Redial BPO","domain":"redialbpo.com","url":"https://alion.io/company/redialbpo","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Management","role_family":"Management","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Zaragoza, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":80000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1617},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T19:42:06Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-12T16:35:40Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Operations Manager - Call Center\nDepartment: Operations\nLocation: Av. Gral. Ignacio Zaragoza 1298, Nueva, 21100 Mexicali, B.C.\nJob Type: Full time.\nSchedule: Monday to Friday, with schedule availability.\nObjective:\nManage the daily operations of a Healthcare campaign, leading specialists to achieve goals while maintaining high standards for quality, productivity, and compliance.\nMain Activities:\nCampaign & Task Management: Plan and prioritize daily campaign activities, distribute workloads, monitor execution, and ensure follow up and collections targets are achieved.\nTeam Leadership: Manage and develop agents through coaching, performance reviews, team meetings, and accountability for productivity, quality, attendance, and results.\nQuality & Compliance: Ensure calls, documentation, consent processes, and customer interactions follow approved healthcare, privacy, quality, and campaign guidelines.\nCRM & Lead Management: Maintain accurate lead records, monitor pipeline activity, and ensure timely follow-ups and callbacks.\nPerformance & Reporting: Analyze KPIs and campaign trends, identify performance gaps, implement action plans, and communicate results, risks, and opportunities to management and clients.\nWorkforce Management: Monitor staffing, attendance, schedule adherence, turnover, and coverage to support operational needs.\nTraining & Readiness: Coordinate onboarding, ongoing training, and campaign updates to ensure specialists understand the Healthcare program, CRM requirements, and collections expectations.\nContinuous Improvement: Identify and implement opportunities to improve productivity, conversion, quality, and overall campaign performance.\nRequirements:\nEducation & Experience:\nBachelor’s degree in business administration, Communications, or a related field (master’s degree a plus).\nCall center experience, including at least 2-3 years in a managerial or leadership role.\nExperience managing conversion goals, lead follow-up or collections performance.\nProven success in managing large teams and driving performance improvements.\nSkills & Competencies:\nStrong leadership and people management abilities.\nExcellent analytical and problem-solving skills.\nProficiency with call center software, CRM platforms, WFM tools, and performance dashboards.\nDeep understanding of call center metrics and quality assurance practices.\nStrong organizational and multitasking skills.\nOutstanding communication and interpersonal skills.\nAbility to thrive in a fast-paced, high-pressure environment.\nExperience in budget management and cost control is a plus.\nAs part of our team, you can expect:\nCompetitive Salary\nProfessional career path\nGreat work environment\nLaw benefits: IMSS, Infonavit, Fonacot, Caja de Ahorro, etc.\nJoin our team and be part of a supportive community that values growth, recognizes excellence, and fosters a vibrant work environment!\n\nAll suitably qualified applicants will be considered based on their qualifications, experience, and the competencies relevant to the role. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected under applicable law.\nREDIAL BPO will never request any form of payment-whether for applications, interviews, or job placements-from applicants. 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