{"id":838174,"url":"https://alion.io/job/redialbpo-collections-agent","title":"Collections Agent","company":{"id":695622,"name":"Redial BPO","domain":"redialbpo.com","url":"https://alion.io/company/redialbpo","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-26T05:45:00Z"}},"role":"Legal","role_family":"Legal","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Zaragoza, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-12T15:55:43Z","employer_posted_date":"2026-08-12","last_verified_at":"2026-09-26T23:37:36Z","board_verified":true,"closed_at":null,"days_open":45,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":45},"description":"Collections Agents - Call Center\nWe are looking for Debt Collections agents!\nSummary:\nThe Debt Collector is responsible for contacting individuals and organizations with outstanding debts to arrange for repayment. This role requires excellent communication, negotiation, and problem-solving skills, as well as a strong understanding of relevant legal regulations and company policies.\nWork week: Monday - Friday\nLocation: Av. Gral. Ignacio Zaragoza 1298, Nueva, 21100 Mexicali, B.C.\nResponsibilities:\nIdentify and track outstanding debts.\nContact debtors through approved communication methods to inquire about their payment status.\nNegotiate payment plans with debtors, taking into account their financial situation and company guidelines.\nFollow up with debtors to ensure adherence to payment plans.\nHandle debtor inquiries, complaints, and requests in a professional and courteous manner.\nComply with all relevant federal, state, and local laws and regulations related to debt collection, including the Fair Debt Collection Practices Act (FDCPA).\nQualifications:\nProven experience as a Debt Collector or in a related collection's role.\nExcellent verbal and written communication skills, including active listening and persuasive abilities.\nProficiency in using computer systems, databases, and relevant software.\nStrong organizational skills and attention to detail.\nBilingual language skills (English / Spanish).\nSkills:\nNegotiation\nProblem-solving\nCustomer Service\nConflict Resolution\nAs part of our team, you can expect:\nCompetitive Salary\nProfessional career path\nGreat work environment\nLaw benefits: IMSS, Infonavit, Fonacot, Caja de Ahorro, etc.\nJoin our team and be part of a supportive community that values growth, recognizes excellence, and fosters a vibrant work environment!\nAll suitably qualified applicants will be considered based on their qualifications, experience, and the competencies relevant to the role. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected under applicable law.\nREDIAL BPO will never request any form of payment-whether for applications, interviews, or job placements-from applicants. If you are ever asked for payment as part of a recruitment process claiming to be from REDIAL BPO, please treat it as fraudulent and report it to us immediately.","description_format":"text","description_chars":2373,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Professional Services","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-09-12T20:11:28Z"}],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":1,"p_active":0.566,"p_room":0.55,"age_days":44,"expected_fill_days":33,"reasons":["conf:4","win:tail"],"computed_at":"2026-09-26T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/redialbpo-collections-agent","json_url":"https://alion.io/job/redialbpo-collections-agent.json","meta":{"generated_at":"2026-09-27T00:51:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":787,"day_limit":5000,"remaining_today":4213,"minute_limit":60,"resets_at":"2026-09-28T00:00:00Z"}}}