{"id":838172,"url":"https://alion.io/job/redialbpo-operations-supervisor-call-center","title":"Operations Supervisor - Call Center","company":{"id":695622,"name":"Redial BPO","domain":"redialbpo.com","url":"https://alion.io/company/redialbpo","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-25T05:45:01Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Zaragoza, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":56000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1608},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-04T23:02:22Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-09-25T18:29:06Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"Operations Supervisor - Call Center\nLocation: On-site.\nAddress: Av. Gral. Ignacio Zaragoza 1298, Nueva, 21100 Mexicali, B.C.\nPosition Objective\nWe are looking for a talented Operations Supervisor who will oversee multiple teams supporting patients with financing, billing, and account management, ensuring operational efficiency, compliance, and strong collection performance while maintaining a high standard of customer care for healthcare clients and patients.\nKey Responsibilities\nEnsure compliance with financial regulations and data privacy\nMonitor and analyze collection performance & customer experience metrics\nPrepare and analyze weekly productivity reports.\nHandle high-level escalations (disputes, complaints, hardship cases)\nPartner with QA/Training to improve call quality and compliance\nCoordinate calibration sessions with agents by reviewing calls and sharing best practices.\nProvide regular feedback (weekly or as needed) to team members regarding performance, compliance, and areas of opportunity.\nSupport the onboarding and training process for new hires.\nConduct screening interviews for agent selection within assigned lines of business.\nRequirements\n2+ years of experience working with customer service, collections or financial accounts.\n1-2+ years of experience in leadership.\nStrong leadership and organizational skills.\nProven people management and communication skills.\nSchedule: Availability required\nWhat We Offer\nGrowth: A great work environment that fosters professional development.\nWellness: On-site clinic access.\nSecurity: Law benefits from day one (IMSS, Infonavit, Fonacot, Caja de Ahorro).\nAll suitably qualified applicants will be considered based on their qualifications, experience, and the competencies relevant to the role. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected under applicable law.\nREDIAL BPO will never request any form of payment-whether for applications, interviews, or job placements-from applicants. If you are ever asked for payment as part of a recruitment process claiming to be from REDIAL BPO, please treat it as fraudulent and report it to us immediately.","description_format":"text","description_chars":2212,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Professional Services","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-09-12T20:11:28Z"}],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.78,"p_room":0.9,"age_days":20,"expected_fill_days":32,"reasons":["conf:2","win:mid","comp:junior"],"computed_at":"2026-09-25T05:45:01Z"},"pay":null,"html_url":"https://alion.io/job/redialbpo-operations-supervisor-call-center","json_url":"https://alion.io/job/redialbpo-operations-supervisor-call-center.json","meta":{"generated_at":"2026-09-26T00:34:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":519,"day_limit":5000,"remaining_today":4481,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}