{"id":3602083,"url":"https://alion.io/job/redis-technical-support-engineer","title":"Technical Support Engineer III","company":{"id":8008,"name":"Redis","domain":"redis.com","url":"https://alion.io/company/redis","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":82,"open_postings":7,"ghost_share":0,"stale_share":0.714,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tel Aviv, Israel"],"countries":["IL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"Redis","optional":false},{"name":"TCP/IP","optional":false},{"name":"Unix","optional":false}],"status":"live","first_seen_at":"2026-11-02T06:02:28Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-07T06:39:12Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Who we are\nWe're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business-whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in?\nWho We Are\nWe're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business-whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in?\nWhy you’ll love this job\nCome with us on our exciting journey as a valuable contributor to our Unicorn Pre-IPO Global Customer Technical Support Team at Redis.\nAs a Technical Support Engineer, you will be responsible for helping customers by diagnosing and resolving complex technical issues in a high-contribution role with exciting technical challenges, ongoing learning, and the excitement of helping name-brand customers as part of our fun, tight-knit team.\nIn this role, you will use and extend your existing technical depth and increase your technical breadth by addressing complex problems for the top companies in the world. You will level up to be an expert complex problem solver on Redis Enterprise Software, being used as a high-performance database by thousands of worldwide customers. You will dive deep into different exciting forefront technologies by supporting Redis Enterprise running on the top Cloud Platforms and in the top container orchestration platforms.\nJoin the best of the best and continuously learn new things. We are looking for brilliant experts that are curious, persistent, and happy digging through the full stack, from code to Sysadmin to networking to performance. If this sounds like you, please check out the technical foundation we’d like you to bring.\nWhat you’ll do\nWork with customers to troubleshoot and resolve complex software issues: Reproduce issues, replicating customer environments as needed\n\nDocument issues and contribute to our internal team documentation\n\nCollaborate with Engineering as needed to provide solutions\n\nProvide Root Cause Analysis\n\nAnalyze performance questions that may arise along the data path (including networks) for deployments that may be in the Cloud or On-premises\n\nProvide technical expertise during testing, deployment, and upgrading of Redis software\n\nManage critical customer issues, facilitating communication between customers, CloudOps, Engineering, Product, TAMs, and Sales\n\nServe as the customer advocate for timely resolution of issues and handling escalations while helping customers realize and maximize the value of their Redis subscription\n\nParticipate in new product development, customer training, and other support-related activities\n\nWhat you’ll need\nAt least five years of relevant experience in the enterprise software industry\n\nStrong background in scripting or programming languages\n\nWorking knowledge of Cloud-based and On-premise environments\n\nExpert working knowledge in Linux/Unix and networking (TCP/IP)\n\nProficiency in communication and presentation, both written and verbal (in English)\n\nStrong technical background with excellent problem-solving and multi-tasking skills\n\nHigh availability and commitment to customers at any time\n\nExtra Great If You Have\nBachelor of Science in Computer Science or Information Systems\n\nExperience with NoSQL databases (especially Redis)\n\nExperience working with container orchestration environments, such as Kubernetes\n\nExperience leveraging generative AI tools to accelerate complex troubleshooting and data analysis\n\nAs a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees’ differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected.\nRedis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to . All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\nAny offer of employment at Redis is contingent upon the successful completion of a background check, consistent with applicable laws.\nRedis reserves the right to retain data longer than stated in the privacy policy in order to evaluate candidates.","description_format":"text","description_chars":5290,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Israel","iso":"IL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Databases & DBMS"],"lifecycle":[{"event":"open","at":"2026-11-02T09:46:49Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":34,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/redis-technical-support-engineer","json_url":"https://alion.io/job/redis-technical-support-engineer.json","meta":{"generated_at":"2026-11-07T06:54:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1302,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8008},"rest":"https://alion.io/mcp/rest/get_company?id=8008"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fredis-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fredis-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fredis-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/redis-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fredis-technical-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3602083}},{"tool":"search_jobs","arguments":{"company":"redis.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3602083},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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