{"id":2599134,"url":"https://alion.io/job/redotpay-architecture-lead-ai-agent","title":"Architecture Lead (AI Agent)","company":{"id":685526,"name":"RedotPay","domain":"redotpay.com","url":"https://alion.io/company/redotpay","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Moka","truth_index":null},"role":"AI/ML","role_family":"AI/ML","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hong Kong"],"countries":["HK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":86000,"max_usd":210000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1199},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Function Calling","optional":false},{"name":"Human-in-the-Loop","optional":false},{"name":"LLM","optional":false},{"name":"LLM Guardrails","optional":false},{"name":"Prompt Engineering","optional":false},{"name":"RAG","optional":false},{"name":"Claude","optional":true},{"name":"Dify","optional":true},{"name":"GPT-4","optional":true},{"name":"LangChain","optional":true},{"name":"LlamaIndex","optional":true},{"name":"Python","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-08-19T14:04:37Z","employer_posted_date":"2026-08-19","last_verified_at":"2026-10-25T02:50:35Z","board_verified":true,"closed_at":null,"days_open":66,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":66},"description":"About RedotPay\nRedotPay is a global crypto payment fintech integrating blockchain solutions into traditional banking and finance infrastructure. Our user-friendly crypto platform empowers millions globally to spend and send crypto assets, ensuring faster, more accessible, and inclusive financial services. RedotPay advances financial inclusion for the unbanked and supports crypto enthusiasts, driving the global adoption of secure and flexible crypto-powered financial solutions. Join us in shaping the future of finance and making a meaningful impact on a global scale.\nJob Responsibilities\nAgent Architecture Planning & Encrypted-Payment Technology Delivery\nLead the overall planning and architecture design for RedotPay’s global customer-service AI Agent (intelligent customer support / AI assistant), and develop a technical roadmap for intelligent customer service.\nCombine LLMs with Web3 / crypto payment business flows to design efficient Agent workflows.\nDesign multi-agent collaboration mechanisms and human-in-the-loop (HITL) hybrid architectures for customer support.\nPrompt Engineering & Web3 Knowledge Base (RAG) Building\nPrecisely design and continuously fine-tune the system prompt and guardrails to ensure the Agent provides high-accuracy, compliant, and on-brand responses in the financial / crypto-assets domain.\nLead the building of a RAG-based crypto payments knowledge base, integrating crypto knowledge, fiat on/off-ramp rules, and card scheme/compliance policies to effectively reduce LLM hallucinations.\nData-Driven Operations & Iteration for High-Frequency Customer Inquiries\nSet up a data-driven evaluation framework for global crypto users, including metrics such as:\nUse data tagging/analytics and log analysis to identify business pain points.\nContinuously iterate on the model, prompts, and knowledge base via real-time data and user feedback to improve the Agent’s ability to handle complex long-tail issues (e.g., transaction delays, card declines/declines, on-chain status queries).\nCross-Team Collaboration & Web3/Payment API Integration\nAct as the bridge between business and technology, responsible for defining technical requirements for APIs / tool use / function calling\nCoordinate with Hong Kong and global teams to roll out multi-language AI customer service across 100+ countries/regions, including standard-setting.\nRequirements\nBachelor’s degree or above (preferred in Computer Science, AI, FinTech, Data Science, etc.).\n 3+ years of hands-on experience in intelligent customer service / AI products / Agent building and operations in Fintech/Web3 or global payment fields\nGood to have deep understanding of core crypto payment processes and user pain points\nDeep understanding of LLMs (e.g., GPT-4, Claude, open-source models) including their limitations; proficient with Agent frameworks (e.g., LangChain, LlamaIndex, Coze/Dify), RAG architecture, and Function Calling / Tool Use solution design.\nStrong data analysis skills; experience with SQL / Python for data mining and model/prompt tuning is preferred.\nFamiliar with API design, vector databases, and integrations/customizations with mainstream customer service ecosystems\nFluent in English and Chinese\nHigh sensitivity and enthusiasm for Web3 / crypto-finance and AI frontier technologies.","description_format":"text","description_chars":3294,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"Chinese","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Blockchain & Crypto","Cryptocurrencies","Crypto Payments"],"lifecycle":[{"event":"open","at":"2026-10-15T07:54:30Z"}],"visa":[],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":1,"p_active":0.587,"p_room":0.36,"age_days":65,"expected_fill_days":33,"reasons":["conf:2","velocity","win:tail","crowd:"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/redotpay-architecture-lead-ai-agent","json_url":"https://alion.io/job/redotpay-architecture-lead-ai-agent.json","meta":{"generated_at":"2026-10-25T04:06:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6252,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":685526},"rest":"https://alion.io/mcp/rest/get_company?id=685526"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fredotpay-architecture-lead-ai-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fredotpay-architecture-lead-ai-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fredotpay-architecture-lead-ai-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/redotpay-architecture-lead-ai-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fredotpay-architecture-lead-ai-agent"}]}