{"id":2137254,"url":"https://alion.io/job/redpanda-technical-customer-success-manager","title":"Technical Customer Success Manager","company":{"id":2108728,"name":"Redpanda","domain":"oxla.com","url":"https://alion.io/company/oxla","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":62000,"max_usd":113000,"period":"year","method":"role_seniority_country_cell","sample_n":13},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"DNS","optional":false},{"name":"GCP","optional":false},{"name":"Kubernetes","optional":false},{"name":"Redpanda","optional":false},{"name":"SQL","optional":false},{"name":"Amazon Kinesis","optional":true},{"name":"Apache Kafka","optional":true},{"name":"Apache Pulsar","optional":true},{"name":"Grafana","optional":true},{"name":"Helm","optional":true},{"name":"Metabase","optional":true},{"name":"Prometheus","optional":true},{"name":"Python","optional":true},{"name":"Terraform","optional":true}],"status":"live","first_seen_at":"2026-10-09T00:07:55Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-13T13:29:33Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Redpanda is the first runtime and control plane for agent-data interaction - a unified platform that combines streaming, SQL analytics, and intelligent connectivity with the governance layer enterprise AI agents need in production.\nBuilt on infrastructure already trusted by Fortune 500 companies and fast-growing startups, Redpanda enforces governance entirely outside the agent's data path, controlling what agents see, limiting what they do, and capturing a tamper-proof record of everything they touch, so organizations never have to choose between innovation and control.\nAbout the Role: Technical Customer Success Managers own the post-sale technical relationship with our customers. You will drive accelerated time to production, keep deployments healthy as they scale, and turn technical success into customer-led growth and industry-leading NRR (Net Revenue Retention). You are the customer's trusted technical advisor: you understand their architecture, anticipate issues before they escalate, and coordinate the right Redpanda resources to resolve them.\nYou Will:\nLead technical onboarding and adoption, from architecture review through production go-live, against a customer-agreed success plan and timeline\n\nRun regular cluster health checks and usage reviews using telemetry and dashboards to spot risk, capacity issues, and expansion opportunities early\n\nOwn technical escalations end to end, partnering with Support and Engineering to drive root cause analysis and resolution\n\nTranslate customer requirements into clear, prioritized feedback for Product Management and Engineering\n\nAct as the customer's trusted advisor and advocate, aligning Solutions Architects, Engineering, Product, and Support as needed\n\nCommunicate confidently with engineering teams, platform owners, and senior leadership\n\nYou Have:\n4+ years in a TAM, technical CSM, or post-sales engineering role supporting data infrastructure, distributed systems, or developer platforms\n\nWorking knowledge of distributed systems concepts such as replication, partitioning, throughput, and latency\n\nHands-on familiarity with at least one major cloud provider (AWS, GCP, Azure) and with Kubernetes\n\nUnderstanding of networking concepts (VPC peering, PrivateLink, DNS, TLS)\n\nProven ability to manage technical escalations to mutually agreeable outcomes\n\nStrong program and stakeholder management across technical and executive audiences\n\nAbility to break down complex problems into manageable components and drive solutions\n\nExcellent written and verbal communication, with the ability to explain technical concepts concisely to non-technical stakeholders\n\nExperience working in a fast-moving, 100% distributed team\n\nNice to Have:\nHands-on Apache Kafka or streaming experience (Kafka, Confluent, Pulsar, Kinesis)\n\nExperience with large-scale data platforms or complex enterprise software implementations\n\nObservability tooling such as Prometheus and Grafana\n\nInfrastructure as code (Terraform, Helm)\n\nScripting in Python or Bash\n\nCloud or Kubernetes certifications (AWS, CKA)\n\nSFDC, Metabase, Qlik\n\nFamiliarity with MEDDIC or similar sales methodologies\n\nJoin Redpanda if you’d enjoy being part of a fast-moving, diverse, people-first organization with team members around the globe and a culture based on trust, transparency, communication, and kindness. You'll dive into a nimble, high-impact team with the latest AI tools - and the budget to actually use them.","description_format":"text","description_chars":3438,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Warehouses & Lakehouses"],"lifecycle":[{"event":"open","at":"2026-10-09T02:13:50Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":59,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/redpanda-technical-customer-success-manager","json_url":"https://alion.io/job/redpanda-technical-customer-success-manager.json","meta":{"generated_at":"2026-10-13T16:18:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24787,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2108728},"rest":"https://alion.io/mcp/rest/get_company?id=2108728"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fredpanda-technical-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fredpanda-technical-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fredpanda-technical-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/redpanda-technical-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fredpanda-technical-customer-success-manager"}]}