{"id":2091614,"url":"https://alion.io/job/redpath-mining-inc-help-deskit-support-officer","title":"Help Desk/IT Support Officer","company":{"id":2621666,"name":"Redpath Mining","domain":"redpathmining.com","url":"https://alion.io/company/redpathmining","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":80,"open_postings":44,"ghost_share":0,"stale_share":0.818,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brisbane, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":66000,"max_usd":151000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":549},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false},{"name":"VMWare","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-09-17T00:57:37Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-10-14T02:07:28Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"About the role\nAs an IT Helpdesk Support Officer, you will be responsible for delivering responsive, practical and customer-focused IT support across the business.\nWhy Redpath Mining?\nThis is an opportunity to join a team where you can build on your technical capabilities while working across a broad range of systems, projects and operational environments.\nYou will enjoy variety in your day-to-day work, from troubleshooting and end-user support through to site visits, system upgrades and IT projects. You will work closely with local and global IT teams and have the opportunity to contribute ideas that improve the way technology supports the business.\nSafety is at the heart of how we operate, and you will be expected to demonstrate Redpath's commitment to Safety - First, Last and Always.\nIf you're an IT support professional who enjoys solving challenging problems, delivering great service and continually looking for better ways of doing things, we'd like to hear from you.\nApply now to join the Redpath Mining team.\nYour key responsibilities will include:\nResponding to and resolving Level 1 and Level 2 helpdesk incidents and service requests\nInvestigating, troubleshooting and resolving complex technical issues across multiple technology streams\nCreating, managing, updating and routing IT tickets across local and global support teams\nInstalling, rebuilding and configuring computers, hardware, peripherals, applications and related services\nSupporting Microsoft 365 environments, user accounts, security permissions and applications\nDeploying and supporting mobile devices, including Android and iOS\nCollaborating with platform and infrastructure teams to deliver and support IT solutions\nCompleting site visits for mobilisations, demobilisations, system rollouts, upgrades and general IT support\nMonitoring systems, applications, scheduled processes and backups, and assisting with security monitoring\nSupporting hardware and software recovery and coordinating outcomes with impacted users\nApplying operating system patches, upgrades and configuration changes\nAssisting with performance monitoring, capacity planning, hardware upgrades and resource optimisation\nCreating and maintaining clear procedures, technical documentation and end-user guides\nProviding training and support to employees when new systems, hardware or applications are introduced\nSupporting the administration of local and global applications and services\nContributing to IT projects, continuous improvement initiatives and opportunities for automation\nProviding consistently high-quality customer service to internal and external stakeholders\nEnsuring all work is completed in accordance with Redpath's Management Systems, safety requirements and relevant statutory regulations\n About you\nYou are an experienced IT support professional who combines strong technical troubleshooting skills with excellent customer service. You are comfortable working independently, collaborating with a broader IT team and supporting users across remote and varied locations.\nTo be successful in this position, you will ideally have:\nIdeally 4+ years' experience in a Level 1/2 IT Helpdesk or Technical Support role within a medium to large enterprise environment\nDemonstrated experience supporting and administering Microsoft 365, including Entra, Intune, Exchange Online and Microsoft 365 Admin\nExperience deploying and supporting Android and iOS mobile devices\nExperience using ITSM platforms such as ServiceNow\nStrong troubleshooting skills and the ability to confidently triage and resolve complex IT issues\nExcellent documentation skills, with the ability to develop clear and comprehensive technical and end-user procedures\nExperience managing small to medium IT projects and reporting progress to management\nStrong customer service and stakeholder management skills\nThe ability to support users across remote and varied locations\nThe ability to work both autonomously and collaboratively as part of a team\nStrong problem-solving skills and the ability to adapt to changing priorities\nA proactive approach to continuous improvement and finding innovative solutions\nExcellent written and verbal communication skills with a high level of attention to detail\nA valid manual driver's license and your own transport\nExperience with Windows Server, VMware, Juniper and Nuclias (D-Link) will be highly regarded, as will ITIL, MCSA or similar industry certifications.","description_format":"text","description_chars":4440,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Natural Resources","Mining","Petroleum & Mining Engineering"],"lifecycle":[{"event":"open","at":"2026-10-08T14:46:53Z"}],"visa":[],"liveness":{"score":41,"band":"fade","label":"Fading","p_open":1,"p_active":0.541,"p_room":0.75,"age_days":26,"expected_fill_days":37,"reasons":["conf:2","stale_co","velocity","win:late","comp:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/redpath-mining-inc-help-deskit-support-officer","json_url":"https://alion.io/job/redpath-mining-inc-help-deskit-support-officer.json","meta":{"generated_at":"2026-10-14T02:28:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"search","counted_by":"address","units_charged":0,"used_today":0,"day_limit":null,"remaining_today":null,"minute_limit":null,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2621666},"rest":"https://alion.io/mcp/rest/get_company?id=2621666"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fredpath-mining-inc-help-deskit-support-officer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fredpath-mining-inc-help-deskit-support-officer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fredpath-mining-inc-help-deskit-support-officer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/redpath-mining-inc-help-deskit-support-officer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fredpath-mining-inc-help-deskit-support-officer"}]}