{"id":2091495,"url":"https://alion.io/job/redpath-mining-inc-it-business-analyst-servicenow","title":"IT Business Analyst (ServiceNow)","company":{"id":2621666,"name":"Redpath Mining","domain":"redpathmining.com","url":"https://alion.io/company/redpathmining","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":77,"open_postings":43,"ghost_share":0,"stale_share":0.907,"repost_share":0,"time_to_fill_p50_days":43,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Vaughan, Canada","North Bay, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":60000,"max_usd":140000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":13},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"JavaScript","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"SOAP","optional":false}],"status":"live","first_seen_at":"2026-10-07T13:42:36Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-25T10:55:51Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"The IT Business Analyst role is to support the Business Applications team in the planning, design, development, and support of efficient business systems within core organizational functions and business processes. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. The IT Business Analyst - ServiceNow role is to provide timely and effective platform support, administration, maintenance, and continuous improvement of the ServiceNow platform. The role serves as the primary point of contact for ServiceNow users, providing functional and technical support while ensuring platform stability, data integrity, security compliance, and alignment with business objectives. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments and foster a culture of continuous learning, ensuring teams are equipped to maximize the value of the IT system investments.\n Health and Safety:\nHaving the authority and responsibility to maintain a safe and efficient working environment.\nFollowing Company health and safety standards and reporting any unsafe acts or conditions.\nStrategy and Planning:\nCollaborate with business stakeholders, process owners, and leadership to identify opportunities to improve business processes through ServiceNow capabilities.\nParticipate in the planning, design, testing, deployment, and continuous improvement of ServiceNow solutions and enhancements.\nAnalyze support trends, recurring issues, and user feedback to recommend process improvements and platform optimizations.\nAssist in defining system requirements, configuration standards, governance controls, and support procedures.\nContribute to ServiceNow roadmaps, upgrade planning, and adoption strategies for new modules and platform capabilities ensuring alignment with global business strategies, regional business goals and industry-specific requirements.\nSupport organizational initiatives related to workflow automation, self-service enablement, AI-powered capabilities, and digital transformation.\nParticipate in the evaluation and implementation of new ServiceNow features, releases, and platform enhancements.\nEnsure platform configurations align with enterprise architecture, security requirements, and IT governance standards.\nAdvocate for the adoption and consistent usage of the ServiceNow across regions to enhance operational efficiency and reduce risks\nOperations Management:\nAdminister ServiceNow users, groups, roles, permissions, assignment groups, and access controls\nConfigure and maintain forms, fields, notifications, workflows, business rules, reports, dashboards, catalogs, templates, and knowledge articles.\nAssist with testing, deployment, and migration of approved changes between development, test, and production environments.\nSupport platform upgrades, patches, and release activities.\nDocument support activities, issues, resolutions, platform changes, access updates, and knowledge gaps to improve repeatable support processes and strengthen the ServiceNow knowledge base for agents and end users.\nWork with vendors and third-party providers to manage system updates, integrations, and support services.\nIdentify opportunities to streamline workflows and enhance user experience based on performance data and stakeholder feedback.\nDevelop and maintain operational dashboards, KPIs, and reporting metrics.\nAnalyze ticket volumes, SLA performance, backlog trends, and user adoption metrics.\nFollowestablished ITIL practices, change management procedures, and security standards when performing any changes to solutions.\nEnsure compliance with audit, access management, and segregation-of-duties requirements.\nSupport periodic access reviews and platform governance activities.\nOther duties as required to support the IT Business Applications team.\n Education\nRequired: College diploma or university degree in Information Technology, Computer Science, Business Systems, Management Information Systems, Business Administration, or a related discipline.\n\nCertifications: ServiceNow Certified System Administrator (CSA), ITIL 4 Foundation Certification, ServiceNow Certified Application Developer (CAD), ServiceNow Implementation Specialist certifications (preferred), ServiceNow CSM certification or training (asset).\n\nWork Experience\nRequired: 3+ years’ hands-on experience in ServiceNow administration, configuration, or support experience.\n\nKnowledge Required\nExperience supporting ITSM modules such as Incident, Request, Change, Problem, Knowledge, and Service Catalog.\n\nExperience working within structured IT service delivery and change management environments.\n\nExperience with testing, troubleshooting, issue resolution, and user support.\n\nExperience supporting SaaS platforms and cloud-based applications is preferred.\n\nStrong understanding of ServiceNow platform administration and configuration.\n\nKnowledge of ITIL processes and IT Service Management best practices.\n\nUnderstanding of ServiceNow modules including Incident Management, Request Management, Change Management, Problem Management, Service Catalog, Customer Service Management (CSM), Change Advisory Board (CAB) workbench.\n\nUnderstanding of JavaScript, REST and SOAP APIs, Integrations and middleware concepts, Automated Test Framework (ATF), Service Portal / Employee Center, AI capabilities.\n\nDemonstrated project management skills; Business Analysis and Project Management Fundamentals training or PMP designation considered an asset.\n\nPersonal Attributes\nFluent English language skills.\n\nExcellent understanding of the organization’s goals and objectives.\nFlexible and adaptable in learning new technologies and solutions.\nExcellent analytical, mathematical, and creative problem-solving skills.\nExcellent written and oral communication skills.\nExcellent listening and interpersonal skills.\nLogical and efficient.\nKeen attention to detail.\nAbility to conduct research into systems issues and products as required.\nAbility to communicate ideas in both technical and user-friendly language.\nHighly self-motivated and directed.\nAbility to effectively prioritize and execute tasks in a high-pressure environment.\nStrong customer service orientation.\nExperience working in a team-oriented, collaborative environment.","description_format":"text","description_chars":6338,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Natural Resources","Mining","Petroleum & Mining Engineering"],"lifecycle":[{"event":"open","at":"2026-10-08T14:46:53Z"}],"visa":[],"liveness":{"score":56,"band":"ok","label":"Likely open","p_open":1,"p_active":0.622,"p_room":0.9,"age_days":17,"expected_fill_days":43,"reasons":["conf:8","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/redpath-mining-inc-it-business-analyst-servicenow","json_url":"https://alion.io/job/redpath-mining-inc-it-business-analyst-servicenow.json","meta":{"generated_at":"2026-10-25T14:39:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21173,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2621666},"rest":"https://alion.io/mcp/rest/get_company?id=2621666"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fredpath-mining-inc-it-business-analyst-servicenow"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fredpath-mining-inc-it-business-analyst-servicenow"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fredpath-mining-inc-it-business-analyst-servicenow"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/redpath-mining-inc-it-business-analyst-servicenow\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fredpath-mining-inc-it-business-analyst-servicenow"}]}