{"id":3710304,"url":"https://alion.io/job/redpeak-resident-relations-specialist","title":"Resident Relations Specialist","company":{"id":132451,"name":"RedPeak","domain":"redpeak.agency","url":"https://alion.io/company/red-peak","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Littleton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-03T22:09:47Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-05T08:28:34Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"POSITION SUMMARY\nThe Resident Services Specialist serves as the primary on-site resource for the resident experience after move-in, taking ownership of resident communication, concerns and service coordination through resolution. The role works across Leasing, Maintenance and Property Management to resolve issues early, strengthen resident satisfaction and retention, and ensure consistent community standards. With a strong understanding of leasing and property operations, the Specialist also provides operational coverage and support as needed while knowing when an issue requires management involvement.\nPOSITION DETAILS \nSchedule: Monday-Friday 9:00am-6:00pm \nPay: Hourly \nRange: $24hr-27hr, Plus bonus\nLocation: 8801 W Belleview Ave, Littleton, CO 80123 \nWHAT YOU'LL DO\nResident Relationships and Communication\nServe as the main contact for resident questions, concerns, and feedback after move-in \nProvide a visible and approachable presence within the community to greet residents and respond to inquiries promptly and professionally by phone, email, text, and in person \nBuild positive resident relationships through proactive communication and follow-up throughout the resident lifecycle \nBuild positive relationships with residents through regular check-ins, including move-in check-ins at one week and 30 days, and pre-renewal outreach \nProblem Solving and De-escalation \nTake first ownership of resident issues and work to resolve them before escalating to management \nReceive and manage resident concerns and complaints, including noise, maintenance delays, billing questions, neighbor conflicts, lease concerns and other community matters \nListen actively, stay calm under pressure, and bring heated situations to a constructive resolution \nInvestigate concerns, gather relevant information and coordinate with maintenance, leasing, and management. Proactively follow through until resolved \nAccurately document all resident interactions, actions taken, resolutions, and follow-ups within the property management system \nRecognize issues involving legal, safety, Fair Housing, significant financial exposure or policy exceptions and escalate them appropriately, providing management with a clear summary of the issue and actions already taken. \nResident Lifecycle and Retention \nIdentify and implement ways to add value to the resident experience, such as events, amenities programming, and service improvements \nGather and analyze resident feedback through surveys, reviews, and conversations, and recommend improvements \nMonitor resident satisfaction trends and flag recurring issues to the Multi-Site Manager. Analyze and make recommendations for improvement based on overall customer sentiment. \nSupport the move out and/or transfer process through smooth hand-off to the Centralized Service team \nSupport renewal efforts by addressing concerns early, keeping residents engaged and always following through \nManage online reputation by responding to review response requests with professionalism \nHelp create consistent and welcoming move-in experiences, including resident orientation and early follow-up\nLeasing and Manager Support \nServe as a knowledgeable resource to for leasing professionals regarding resident communication, lease-related questions and appropriate issue resolution. \nProvide leasing coverage as needed, including conducting tours, responding to inquiries, assisting with applications, and answering lease related questions. \nAssist as necessary in ensuring a strong move-in experience and resident orientation \nServe as a communication bridge across Leasing, Maintenance, centralized services and Property Management to help create consistent resident experiences \nPartner with maintenance to communicate resident priorities, prioritize and monitor resident-impacting work orders, and participate in daily team huddles to keep resident priorities visible across functions \nSupport the Multi-Site Manager with community initiatives, policy rollouts, and reporting, and serve as backup when the Property Manager is out, keeping daily operations moving and handling resident escalations within the established authority and escalation guidelines.\nResident Experience and Community Standards \nConduct regular community and building walks to identify conditions that may affect the resident experience and ensure RedPeak standards are maintained \nMonitor resident-facing spaces, amenities, and common areas for cleanliness, readiness, and functionality and coordinate follow-up when issues are identified. Keep refreshments stocked at community or building coffee bars and/or cyber café, \nConduct periodic competitive community visits to identify ideas, service practices, and opportunities that may enhance the resident experience. \nSupport compliance and property operational audits.\nWHAT WE’RE LOOKING FOR\n2+ years of experience in property management, customer service, hospitality, or a related resident/customer facing field \nWorking knowledge of the leasing process (tours, applications, lease terms) and the ability to step into leasing functions as needed \nDemonstrated ability to de-escalate conflict and manage difficult conversations with professionalism \nStrong problem-solving skills and sound judgment, including the ability to determine what can be resolved independently and what requires manager involvement. Ability to step into manager-level duties when needed \nAbility to balance resident service with company policies, lease requirements, and operational realities. \nProficiency with property management systems and general business technology \nAbility to manage multiple priorities in a fast-paced environment \nStrong interpersonal, verbal, and written communication skills: comfortable with high call volume \nHighly collaborative, with the ability to build strong working relationships with all functions of the onsite team and centralized resident services team \nAdaptable and comfortable operating in a fast-changing environment, where priorities, processes, and systems may shift as the organization’s needs shift \nAbility to work for extended periods in both office and active work environments, including prolonged computer use and standing. \nAbility to travel to assigned properties, if applicable. \nReliable transportation and valid driver’s license. \nOther duties as assigned. \nFull compensation packages are based on candidate experience and certifications.\nPay Range:\n$24—$27 USD","description_format":"text","description_chars":6453,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate Rental","Property Management"],"lifecycle":[{"event":"open","at":"2026-11-03T22:49:12Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":35,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/redpeak-resident-relations-specialist","json_url":"https://alion.io/job/redpeak-resident-relations-specialist.json","meta":{"generated_at":"2026-11-05T10:54:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13981,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":132451},"rest":"https://alion.io/mcp/rest/get_company?id=132451"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fredpeak-resident-relations-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fredpeak-resident-relations-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fredpeak-resident-relations-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/redpeak-resident-relations-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fredpeak-resident-relations-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3710304}},{"tool":"search_jobs","arguments":{"company":"redpeak.agency","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3710304},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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