{"id":1747663,"url":"https://alion.io/job/redpoint-global-customer-success-account-manager","title":"Customer Success Account Manager","company":{"id":2639135,"name":"Redpoint Global","domain":"redpointglobal.com","url":"https://alion.io/company/red-point-global","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":75000,"max_usd":196000,"period":"year","method":"role_country_seniority_unknown","sample_n":10699},"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Claude","optional":false},{"name":"Copilot","optional":false},{"name":"ETL/ELT","optional":false},{"name":"HubSpot","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Power BI","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2026-10-02T00:00:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-11-06T12:54:50Z","board_verified":true,"closed_at":null,"days_open":35,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":35},"description":"We are looking for a Customer Success Account Manager to join our Customer Success team, reporting to the Chief Customer Officer. Customer Success Account Managers own a mixed portfolio of customers spanning size and industry, and are accountable for retention, renewals, and product adoption across that book, with expansion following naturally from customer success. The role is anchored in strong onboarding, proactive account management, and cross-functional orchestration to drive adoption and measurable outcomes on Redpoint solutions. Increasingly, that means helping customers get their customer data AI-ready: clean, connected, and resolved to a single trusted identity so it can power personalization and AI initiatives at scale. Core responsibilities:\nBuild and execute strategic account plans for each customer in your portfolio, with clear success criteria, stakeholder maps, and value milestones \nLead regular Business Reviews that connect Redpoint solutions usage to business outcomes and surface expansion opportunities \nServe as the trusted advisor on use cases and Redpoint product capability, helping customers institute industry best practices \nOwn onboarding and drive ongoing adoption through proactive, structured engagement - health checks, success plans, and outcome reviews on a defined cadence - to accelerate time-to-value and deepen product usage \nOrchestrate the cross-functional team around each account - Sales, Professional Services, Support, and Product - ensuring a seamless customer experience from post-sales handoff through steady-state \nIdentify, qualify, and progress expansion opportunities (new use cases, channels, data sources, business units) in partnership with Sales \nOwn the renewal motion for every account in your portfolio - forecast accurately, surface churn risk early, and protect the base \nSurface customer feedback to Product and partner on prioritization of new features and functionality \nEscalate risks and issues early, and work creatively across teams to mitigate them before they impact the customer \nDevelop working fluency in Redpoint solutions - the data readiness layer (ETL, data quality, identity resolution / customer data integration), campaign orchestration, and channel integrations (Email, SMS, Push, web) - sufficient to advise customers on use-case design and on the data foundation their AI and personalization initiatives depend on \nOperate with integrity and in a highly collaborative and professional manner at all times \nYou may also be responsible for other duties as assigned by the Company from time to time.\nRequirements\nCandidates should have 3-5 years of experience in a similar role and demonstrated success in:\nManaging a book of enterprise and mid-market accounts with measurable retention and renewal results \nEngaging senior stakeholders (including executive sponsors) at enterprise customers - building account roadmaps, multi-threading across stakeholders, and advocating for the customer internally \nLeading renewal conversations \nOrchestrating cross-functional teams (Sales, Services, Support, Product) to deliver for the customer \nOperating independently - planning, prioritizing, and driving your book of business with minimal oversight \nCandidates with existing knowledge and experience in the following key areas are encouraged to apply:\nData readiness and data quality, Identity Resolution / Customer Data Integration, Customer Data Platform (CDP), preparing and governing data for AI and machine-learning use cases, Marketing Campaign Management, Customer Engagement, Omnichannel Marketing & Personalization \nThe following skills are helpful, but not required:\nAI tools (Claude, Copilot, Gemini) \nBI tools (Sigma, Tableau, Power BI, etc.) \nCloud-based hosting, such as Microsoft Azure or Amazon Web Services (AWS) \nMicrosoft Excel, Microsoft PowerPoint, and HubSpot \nOur ideal person will want to work in a growing, fast-moving environment, where we value: a drive to complete the job; clear and open communication; a self-starting energetic team; and customer delight.\nJob Type: Full-time\nEducation:\nBachelor's (Required) \nExperience:\nCustomer Success or Account Management: 3-5 years (Required) \nMarketing Technology: 3 years (Preferred) \nBusiness Consulting: 3 years (Preferred) \nData management, data quality, or identity resolution: 3 years (Preferred) \nProject Management: 3 years (Preferred) \nWork Location:\nRemote (USA) \nSalary Range - 85K-115K\nBenefits\nCompetitive Medical, Dental, and Vision Insurance\nFlexible leave policy - take the time you need, when you need it\n10 company-paid holidays\nMust be able to work for any US employer - Redpoint is not able to offer sponsorship at this time.","description_format":"text","description_chars":4701,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Custom Software Development","Customer Data Platforms (CDP) & Reverse ETL"],"lifecycle":[{"event":"open","at":"2026-10-03T06:48:23Z"}],"visa":[],"liveness":{"score":36,"band":"fade","label":"Fading","p_open":1,"p_active":0.646,"p_room":0.55,"age_days":35,"expected_fill_days":34,"reasons":["conf:0","win:tail"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/redpoint-global-customer-success-account-manager","json_url":"https://alion.io/job/redpoint-global-customer-success-account-manager.json","meta":{"generated_at":"2026-11-06T14:07:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26138,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2639135},"rest":"https://alion.io/mcp/rest/get_company?id=2639135"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fredpoint-global-customer-success-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fredpoint-global-customer-success-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fredpoint-global-customer-success-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/redpoint-global-customer-success-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fredpoint-global-customer-success-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1747663}},{"tool":"search_jobs","arguments":{"company":"redpointglobal.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1747663},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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