{"id":4277232,"url":"https://alion.io/job/redwood-software-customer-account-manager-2","title":"Customer Account Manager","company":{"id":1529,"name":"Redwood Software","domain":"redwood.com","url":"https://alion.io/company/redwood-software","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":93,"open_postings":11,"ghost_share":0,"stale_share":0.091,"repost_share":0,"time_to_fill_p50_days":104,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":false}],"status":"live","first_seen_at":"2026-11-13T13:22:39Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T01:17:25Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"OUR MISSION\nAt Redwood, we empower our customers with lights-out automation for their mission-critical business processes.\nABOUT US\nRedwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server - in the cloud or on premises - with confidence and control. \nRedwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software.\nCORE VALUES\nOne Team. One Redwood\nMake Your Own Weather\nObsess over Customer Success\nWork the Problem\nBe Curious\nOwn the Outcome\nRespect Each Other\nYOUR IMPACT \nThe Customer Account Manager is responsible for driving revenue growth by building and managing strategic accounts, long-term client relationships, and developing key business relationships. The role requires a strong focus on new business development, in addition to, up-selling and cross-selling to existing clients. This will be achieved through solution selling, account planning, prospecting to identify high-quality clients, qualifying and developing assigned accounts.\nImplement sales tactics to achieve corporate revenue/profit goals aligned with Redwood’s expansion strategy.\nGrow businesses with new and existing key customers maintaining long term relationships with accounts and maximizing cross-sales opportunities\nDevelop in-depth understanding of the client’s business, strategy, goals, pain points, challenges, market and value chain to drive customer-centric opportunities within key accounts\nPosition Redwood as a business partner to address client goals within Digital, Business & Technology transformation areas, leveraging a consultative and value-driven selling approach\nFoster strong relationships with key client stakeholders, leveraging tactics to identify, engage, and maintain conversations that generate and drive deals through the sales process\nDemonstrate strong executive presence, networking and relationship building skills with top management of organizations of multiple levels to generate new opportunities\nCreate proposals and negotiate deals, maintain an accurate pipeline of deals and reporting dashboard up to date\nAct as the key interface (account management) between the customer and all relevant service delivery areas (pre-sales, delivery, finance, etc)\nHelp identify & manage risks within client engagements and solve conflicts coordinating actions across multiple stakeholders and departments as needed\nBe a reliable individual contributor and a great team player with strong work ethic and openness for diversity\nExecute presence and C-level/top-management relationship building skills that resulted in strong sales results from existing networks.\nYOUR EXPERIENCE\n3+ years experience in Business-to-Business and software sales background\nProven track record in Account Management\nPossess initiative, business acumen, confidence, and a competitive attitude.\nDemonstrated ability to provide solutions and change behavior in support of business goals and objectives.\nStrong interpersonal skills to include verbal and written communication.\nAdeptly handling complex and dynamic requirements and deadlines with minimum impact on job responsibilities.\nIf you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!\nTHE LEGAL BIT\nRedwood is an equal opportunity employer. Redwood prohibits unlawful discrimination based on race, colour, religion, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy or any other consideration made unlawful by regional or local laws. We also prohibit discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful and will have a zero tolerance policy applied to it.\nRedwood will comply with all local data protection laws, including GDPR when it comes to the handling and processing of personal data. 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