{"id":3030177,"url":"https://alion.io/job/redwood-software-solutions-engineer","title":"Solutions Engineer","company":{"id":1529,"name":"Redwood Software","domain":"redwood.com","url":"https://alion.io/company/redwood-software","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":95,"open_postings":17,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":138,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":88000,"max_usd":187000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":187},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ABAP","optional":false},{"name":"ETL/ELT","optional":false},{"name":"GDPR","optional":false},{"name":"Java","optional":false},{"name":"Linux","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-21T17:52:27Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-24T05:06:11Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"OUR MISSION\nAt Redwood, we empower our customers with lights-out automation for their mission-critical business processes.\nABOUT US\nRedwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server - in the cloud or on premises - with confidence and control. \nRedwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software.\nCORE VALUES\nOne Team. One Redwood\nMake Your Own Weather\nObsess over Customer Success\nWork the Problem\nBe Curious\nOwn the Outcome\nRespect Each Other\nYOUR IMPACT\nAs a Solutions Engineer - Existing Accounts, you will serve as the primary technical and strategic partner for Redwood’s existing customers. This role merges the technical solutioning and expansion focus with the post-sales adoption and advocacy expertise. \nYou will ensure customers realize maximum value from their Redwood investments by driving adoption, uncovering new opportunities for expansion, and acting as a trusted advisor who bridges business objectives with technical outcomes. \nYou’ll partner closely with Sales, Product Management, Product Marketing, Customer Support and Engineering to drive growth, mitigate risk, and deliver measurable business value across your assigned accounts.\nCustomer Success & Adoption \nBuild and maintain strong, trusted relationships with technical and executive stakeholders within customer organizations. \nLead Health Checks, Use Case Workshops, and Business Reviews to ensure customer success and solution alignment. \nProactively identify adoption gaps, risk areas, and create “get-well” plans to ensure continued success and retention.\nDeeply understand each customer’s architecture, workflows, and business objectives to align Redwood capabilities with desired outcomes.\nServe as a single point of contact for strategic and technical requirements, ensuring responsive, value-driven engagement. \nAccount Expansion & Solutioning\nCollaborate with Account Executives to identify and pursue expansion opportunities within existing customers.\nPrepare and deliver high-impact product demonstrations and technical presentations tailored to customer goals.\nGuide customers through evaluations and proofs-of-concept that validate new use cases and demonstrate business value.\nTranslate business challenges into technical solutions using Redwood’s automation platform.\nDevelop and execute account growth strategies that align customer roadmaps with Redwood’s value proposition. \nTechnical leadership & Project Management\nAct as the technical liaison and escalation point for your accounts, ensuring prompt and effective resolution of issues.\nCoordinate cross-functional teams-including Product Management, Engineering, and Professional Services-to drive successful outcomes.\nManage concurrent projects, balancing customer priorities and internal resources to deliver on time and with excellence.\nTroubleshoot technical issues at a high level to determine the appropriate path to resolution.\nCustomer Advocacy & Continuous Improvement \nServe as the voice of the customer, providing structured feedback to internal teams to influence product direction and improve service delivery.\nDocument and share best practices for implementing and optimizing Redwood solutions.\nContribute to internal knowledge bases and process improvements that enhance team scalability and customer experience.\nYOUR EXPERIENCE\nMinimum 3-5 years in a customer-facing technical role (e.g., Solutions Engineering, Technical Account Management, Technical Consulting, or Customer Success Engineering).\nBachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent professional experience.\nHands-on technical experience in enterprise software and technologies (e.g., Cloud Infrastructure, ERP, Databases, ETL, MFT, Programming, Networking, Windows, Linux, Troubleshooting).\nAbility to troubleshoot technical issues at a high level.\nHigh-level understanding of organizational structures in large enterprises and their typical challenges.\nHigh-level understanding of all aspects of ERP solutions (Financials, Procure to Pay, etc.).\nExperience with SAP ERP solutions is preferred.\nExperience with Java, SAP ABAP, SQL Developer, or similar is preferred.\nExperience with LLMs and AI solutions is preferred.\nAbility to quickly learn, articulate, and demonstrate complex solutions.\nExceptional written, verbal, and presentation skills for technical and executive audiences.\nStrong organizational skills, capable of managing multiple high-impact initiatives simultaneously.\nAnalytical and structured approach to problem-solving and process improvement.\nWillingness to travel approximately 20-40%, depending on customer and business needs.\nIf you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!\nTHE LEGAL BIT\nRedwood is an equal opportunity employer. Redwood prohibits unlawful discrimination based on race, colour, religion, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy or any other consideration made unlawful by regional or local laws. We also prohibit discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful and will have a zero tolerance policy applied to it.\nRedwood will comply with all local data protection laws, including GDPR when it comes to the handling and processing of personal data. 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