{"id":1893413,"url":"https://alion.io/job/redwood-software-support-trainee","title":"Support Trainee","company":{"id":1529,"name":"Redwood Software","domain":"redwood.com","url":"https://alion.io/company/redwood-software","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":95,"open_postings":17,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":138,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7500,"max_usd":14000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":621},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":true}],"status":"live","first_seen_at":"2026-10-05T06:18:30Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-12T23:20:53Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"OUR MISSION\nAt Redwood, we empower our customers with lights-out automation for their mission-critical business processes.\nABOUT US\nRedwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server - in the cloud or on premises - with confidence and control. \nRedwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software.\nCORE VALUES\nOne Team. One Redwood\nMake Your Own Weather\nObsess over Customer Success\nWork the Problem\nBe Curious\nOwn the Outcome\nRespect Each Other\nYOUR IMPACT\nThe Support Trainee is an entry-level position within the Customer Support organization. In this role, you will participate in a structured training program designed to build foundational knowledge of Redwood’s products, support processes, and the technical concepts needed to succeed in a customer-facing technical role. The purpose of the position is to learn, practice, and gradually apply troubleshooting and ticket-handling skills under guided supervision, with the goal of transitioning into a Level 1 Support Representative when ready and when opportunities arise.\nLearn and complete all modules included in the Support Trainee Program, including Redwood product knowledge, support workflows, and troubleshooting methodologies. \nStudy and build basic understanding of relevant technologies such as databases, operating systems, networking, APIs, and security fundamentals. \nSuccessfully complete required knowledge checks, tests, or practical assessments. \nParticipate in training sessions, shadowing opportunities, and reviews of real support cases. \nObserve senior agents and Team Leads to understand ticket handling, customer communication, and troubleshooting techniques. \nLearn how to properly document issues following established guidelines. \nBegin handling simple customer inquiries under supervision, progressively increasing autonomy. \nLearn support procedures including SLAs, escalation rules, prioritization, and the end-to-end ticket lifecycle. \nUse internal tools, knowledge bases, and documentation to research answers and support learning. \nActively collaborate with mentors and team members to track learning progress, clarify questions, and integrate into the team. \nYOUR EXPERIENCE\nStudies in Computer Science, Information Technology, or a related field (completed or in progress).\nFamiliarity with computer systems and basic troubleshooting concepts. \nStrong interest in technology and willingness to learn technical concepts independently. \nProficiency in English (written and spoken). \nPrevious experience in customer or application support is a plus but not required. \nExposure to technical environments through coursework, internships, or personal projects is a plus.\nIf you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!\nTHE LEGAL BIT\nRedwood is an equal opportunity employer. Redwood prohibits unlawful discrimination based on race, colour, religion, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy or any other consideration made unlawful by regional or local laws. We also prohibit discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful and will have a zero tolerance policy applied to it.\nRedwood will comply with all local data protection laws, including GDPR when it comes to the handling and processing of personal data. 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