{"id":1526126,"url":"https://alion.io/job/redwood-software-technical-writer","title":"Technical Writer","company":{"id":1529,"name":"Redwood Software","domain":"redwood.com","url":"https://alion.io/company/redwood-software","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":95,"open_postings":19,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":138,"computed_at":"2026-10-07T05:47:15Z"}},"role":"Product","role_family":"Product","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14500,"max_usd":33000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":19},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Confluence","optional":false},{"name":"GDPR","optional":false},{"name":"Git","optional":false},{"name":"Jira","optional":false},{"name":"Swagger","optional":false}],"status":"live","first_seen_at":"2026-09-30T05:30:57Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-08T02:25:50Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Technical Writer \nLocation: Hyderabad, India\nOUR MISSION\nAt Redwood Software, we unleash human potential. We empower our customers with lights-out automation for their mission-critical business processes.\nABOUT US\nRedwood Software is the leader in full-stack automation for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in automation's transformative power. Our unparalleled solutions empower organizations to orchestrate, manage, and monitor their workflows across any application, service, or server - in the cloud or on-premise - with confidence and control.\nCORE VALUES\nOne Team. One Redwood Make Your Own Weather Obsess over Customer Success Work the Problem Be Curious Own the Outcome Respect Each Other\nYOUR IMPACT\nAs a Technical Writer at Redwood, you'll create and maintain documentation for our Tidal product line, working closely with product, engineering, and UX/design to keep customer-facing documentation and in-product content accurate and consistent. \nYou bring solid technical writing skills and sound judgment on ambiguous product or design questions. You're curious about applying AI tools to your own workflow, and comfortable partnering with designers and senior writers on content strategy. You'll follow and contribute to documentation and content design standards set by the team, and make structural or strategic content calls as they arise, looping in your lead on cross-team tradeoffs.\nDocumentation Development\nWrite and maintain user guides, implementation documentation, developer content, and release notes for Tidal and Finance Automation, keeping pace with each release cycle. \nProduce API documentation (e.g., using Swagger/OpenAPI) for developer-facing endpoints as needed. \nTranslate technical concepts - such as job scheduling and workload orchestration in Tidal, or financial close and reconciliation processes in Finance Automation - into content suited to administrators, developers, and business users. \nKeep existing documentation current as products change, verifying accuracy directly with engineering and product owners.\nContent Design Collaboration\nPartner with UX/design on in-product content, UI text, tooltips, error messages, onboarding copy.\nApply established content design principles (structure, findability, consistency) to your own documentation work. \nIdentify and resolve content inconsistencies or gaps across docs and in-product text, looping in the team when a fix touches shared standards.\nAI-Assisted Documentation \nUse approved AI tools to assist with drafting, editing, and structuring documentation, always reviewing AI-assisted output for accuracy before publishing. \nIdentify and pilot opportunities to apply AI to documentation workflows, bringing outcomes back to the team.\nDocumentation Publishing & Operations\nPublish and maintain documentation using the team's Git-based, docs-as-code workflow (Markdown, version control). \nMaintain metadata, organization, and versioning of published docs according to team standards. \nUpdate published content in response to product changes, customer feedback, and post-release review.\nTeam Collaboration\nUse Jira and Confluence within established team workflows. \nParticipate in Agile ceremonies and deliver content aligned to sprint/release cycles. \nCommunicate progress, blockers, and scope changes proactively so your lead can adjust priorities and timelines. \nCollaborate with SMEs and product stakeholders to verify technical accuracy.\nYOUR EXPERIENCE\nRequired\nBachelor's degree in Technical Communication, English, Computer Science, or equivalent practical experience. \n3-5 years of technical writing experience for software products, ideally in B2B SaaS. \nExperience producing user guides, API documentation, and release notes in a fast-release (Agile/sprint-based) environment. \nExperience using Jira and Confluence for project tracking and collaboration. \nExperience with Git-based, docs-as-code workflows and lightweight markup (e.g., Markdown). \nExperience applying AI tools to documentation work, whether from prior job experience or self-directed exploration.\nStrong written and verbal communication skills, attention to detail, ability to manage multiple priorities.\nPreferred\nFamiliarity with API documentation tools (e.g., Swagger/OpenAPI). \nExperience partnering with UX/design teams on in-product content or microcopy. \nExperience with workload automation, enterprise software, or cloud-based platforms.\nIf you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!\nTHE LEGAL BIT\nRedwood is an equal opportunity employer. Redwood prohibits unlawful discrimination based on race, colour, religion, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy or any other consideration made unlawful by regional or local laws. We also prohibit discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful and will have a zero tolerance policy applied to it.\nRedwood will comply with all local data protection laws, including GDPR when it comes to the handling and processing of personal data. 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