{"id":1598318,"url":"https://alion.io/job/refined-it-systems-operations-specialist","title":"IT Systems & Operations Specialist","company":{"id":2081251,"name":"Refined","domain":"refined.com","url":"https://alion.io/company/refined-com","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Malmö, Sweden"],"countries":["SE"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":38000,"max":48000,"currency":"SEK","period":"month","gross":null,"usd_annual":57684},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"Google Workspace","optional":false},{"name":"Jira","optional":false},{"name":"Service Desk","optional":false},{"name":"Slack","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SOC 2","optional":false},{"name":"Bitbucket","optional":true},{"name":"Claude","optional":true},{"name":"Cursor","optional":true},{"name":"Zapier","optional":true}],"status":"live","first_seen_at":"2026-09-15T09:35:46Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-11T10:40:11Z","board_verified":false,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":29},"description":"IT Systems & Operations Specialist - help 70 people work smarter\nIf you're the kind of person who gets a kick out of automating away a repetitive task as much as fixing someone's laptop, this could be your next move.\nKey points about the role at a glance\nPrimary purpose: Keep Refined's IT running day to day, and find the automation and AI opportunities that save the company time\nImpact: Every team at Refined, from Engineering to Sales, relies on the tools you look after\nLocation & ways of working: Malmö-based, hybrid, part of a distributed team across multiple countries\nGrowth & development: Room to specialise in automation and AI tooling as it grows - and you'll be administering Jira Service Management and Confluence, the exact platform Refined builds products for\nThis role might not be for you if:\nYou want an IT team around you - this is a solo IT role, though you'll sit within the broader Ops & Admin team\n\nYou want daily direction on tasks - your manager sets priorities, but you're expected to organise and drive your own work\n\nYou want a pure IT role or a pure tooling role - this one is genuinely both\n\nWhy this role matters\nThis role exists to keep Refined's people supported and our tools running well, while actively finding ways to automate the manual work that slows the company down.\nThis could be a great next step if you want to:\nOwn IT and software tooling for a whole company, not just a piece of it\n\nBe the person who spots an automation or integration opportunity and actually ships it\n\nWork with real autonomy - good routines and follow-through build high trust\n\nWhat you'll do\nAs our IT Systems & Operations Specialist, you'll split your time roughly 60% administering Atlassian and our core SaaS tools, 20% building automation and integrations, and 20% internal IT support.\nIn practice, that means you will:\nAdminister and configure Jira, Confluence, Google Workspace, Slack and Iru across the company\n\nSpot and build automation that removes manual work - for tickets, provisioning, reporting, or anything else that eats people's time\n\nProvide first-line IT support: troubleshoot hardware, software and access issues, and manage the service desk within SLA\n\nManage our device fleet through Iru (formerly Kandji) - enrolment, baseline configuration, patching - rather than building each machine by hand\n\nEvaluate and safely roll out AI tools, keeping security and compliance in mind\n\nSupport on the IT side of SOC2/Vanta - providing evidence of our existing setup, keeping documentation current and controls in a compliant state\n\nManage account provisioning and de-provisioning, and keep asset inventory accurate\n\nTrack licence usage and costs\n\nWhat success looks like - Your first year at Refined\nIn 3 months: You're handling the IT service desk independently and know your way around our Atlassian setup\n\nIn 6 months: You've shipped your first automation or integration with a measurable time saving, and device provisioning runs without you touching each machine\n\nIn 12 months: You're the go-to person for tooling questions across the company, and you've built a track record of finding efficiency gains before anyone has to ask\n\nWhat you'll bring\nWe're looking for someone who enjoys both the people side of IT support and the puzzle-solving side of tooling and automation.\nMust-haves\nSolid experience administering SaaS tools, ideally including the Atlassian suite (Jira, Confluence)\n\nHands-on IT support experience: hardware, software, access management\n\nExperience with an MDM platform - Iru/Kandji, Jamf, Intune or similar\n\nComfortable connecting systems together. This doesn't require deep engineering - willingness to read docs and use vendor support counts for more than prior expertise in any one tool\n\nA genuine interest in automation and AI - you go looking for opportunities, not just fixing what's broken\n\nGood self-management: strong routines, follow-through, and comfort owning your own workload\n\nComfortable communicating clearly with both technical and non-technical colleagues, in English\n\nNice-to-haves\nExperience with SOC2 or similar compliance frameworks\n\nExperience with automation tools or scripting\n\nBackground in distributed/remote teams\n\nAbove all, you're self-driven, curious, and genuinely motivated by helping people - someone who wants to dig into how things work and make them better.\nWho you'll work with\nYou'll join the team, working closely with:\nAnders (your manager, Ops & Finance) - on budget, vendor decisions, and priorities\n\nSvante (Security) - on SOC2 compliance and security practices\n\nPeople & Admin Team - on SOC2 compliance and HR/IT processes\n\nEveryone at Refined - you'll be a first point of contact for IT and tooling questions across all eight countries we operate in\n\nWe have everything from people in the office several days a week to those who come in a few times a year. We meet everyone in person at least twice a year during company-wide gatherings.\nTools & environment\nIn this role you'll encounter:\nAtlassian suite: Jira, Confluence, Jira Service Management (our IT service desk)\n\nGoogle Workspace, Slack\n\nIru (formerly Kandji) for device management\n\nVanta\n\nAccess and integration tools like HubSpot, Bitbucket and Sentry, Zapier\n\nGrowing AI and automation tooling across the company, including Claude and Cursor\n\nBenefits & salary\nWe value transparency. Here’s what you can expect when you join Refined - specific details may vary by location, and we’ll go through them with you during the hiring process.\nAll employees receive benefits based on Scandinavian standards, with small variations per country:\nCore benefits: Pension, health insurance, sick leave, and five weeks of paid vacation.\n\nParental leave: Paid parental leave to support new parents.\n\nWork-life balance: Flexible hours, hybrid work (typically 2-3 office days per week), and the trust to manage your own schedule.\n\nDevelopment & wellness: Learning budget, wellness allowance, and dedicated time to grow personally and professionally.\n\nCulture perks: Twice-yearly company offsites, optional team events, and offices where fika and darts are part of the rhythm.\n\nGlobal team: This role is based in Malmö. Most colleagues are in these hubs, but we also have teammates in Brazil, New York, the Netherlands, Czech Republic, Germany, and Portugal.\n\nSalary: This role offers a salary range of 38000-48000 SEK depending on experience.\n\nAbout Refined\nWe make Atlassian tools simple, branded, and user-friendly - helping more than 5000 companies worldwide, from startups to Apple and Spotify, build sites their teams actually love to use. Read more about our products here>>\nRefined is a 70-person SaaS company, founded in Malmö in 2009 and now working across Malmö, Helsinki, and globally. We’re built on Scandinavian roots but our team represents 30+ nationalities.\nWe value freedom and autonomy, which for us means taking initiative, gathering context, focusing on impact, and driving things forward. It’s about getting it right over being right.\nPeople thrive here when they lean into challenges, learn by doing, and care about the impact of their work - on colleagues, customers, and the wider ecosystem. Every role has a direct line to customer outcomes, and you’ll see your work shaping how thousands of people experience Atlassian every day.\nWe’re also proud members ofPledge 1%, giving back to people and the planet.\nIn short: we’re product-led, human-centered, and impact-driven - a startup-minded SaaS company filled with passionate people who care deeply, challenge directly, and continuously improve together.\nLearn more about life at working at Refined>>\nRecruitment process\nAfter submitting your application, here’s what to expect:\nWe will review CVs on a rolling basis and reach out for an introductory call to several candidates\n\nThe next steps includetwo interviews focusing on competence and cultural fit.\n\nFinally, if we believe it’s a good match both ways, we’ll give you an offer.\n\nWe look forward to your application and potentially welcoming you to Refined!\nWe started Refined in 2009 with a simple idea: Enterprise software doesn’t have to be boring. Since then, Refined has evolved from a handy theming tool into a full-fledged site builder, helping more than 5,000 companies worldwide transform their Atlassian Confluence and Jira instances into beautiful, branded sites users love.","description_format":"text","description_chars":8362,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Health insurance","Hybrid work","Parental leave"],"hiring_locations":[{"name":"Sweden","iso":"SE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence"],"lifecycle":[{"event":"open","at":"2026-10-01T18:33:16Z"}],"visa":[],"liveness":{"score":46,"band":"ok","label":"Likely open","p_open":0.9,"p_active":0.565,"p_room":0.9,"age_days":28,"expected_fill_days":67,"reasons":["conf:67","win:mid"],"computed_at":"2026-10-14T06:34:16Z"},"pay":{"stated_usd_annual":57684,"is_top_pay":false},"html_url":"https://alion.io/job/refined-it-systems-operations-specialist","json_url":"https://alion.io/job/refined-it-systems-operations-specialist.json","meta":{"generated_at":"2026-10-14T11:50:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14230,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2081251},"rest":"https://alion.io/mcp/rest/get_company?id=2081251"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frefined-it-systems-operations-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frefined-it-systems-operations-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frefined-it-systems-operations-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/refined-it-systems-operations-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frefined-it-systems-operations-specialist"}]}