{"id":2784249,"url":"https://alion.io/job/reflect-digital-content-manager","title":"Content Manager","company":{"id":1980039,"name":"Reflect Digital","domain":"reflectdigital.co.uk","url":"https://alion.io/company/reflectdigital","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Maidstone, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":35000,"max":null,"currency":"GBP","period":"year","gross":null,"usd_annual":46695},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":false},{"name":"YouTube","optional":false}],"status":"live","first_seen_at":"2026-10-17T11:55:20Z","employer_posted_date":"2026-10-17","last_verified_at":"2026-10-26T03:27:49Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Content Manager\nSalary: £35k+ DOE\nLocation: At least 2 days in the office in Maidstone, Kent.\nWHAT WE DO AT REFLECT DIGITAL?\nReflect Digital is the digital marketing agency your customers will thank you for hiring.\nPutting our clients’ customers first, we work closely with ambitious global brands and eCommerce businesses looking to elevate their marketing and move towards true customer centricity. We help these companies to unleash their digital performance and grow revenue by leveraging human insights and psychological nudges to optimise strategies.\nWe believe end-customers do not care what channel they find their solution(s) via. The key for brands is to deliver the right message, at the right time in the right place, having built enough of a relationship and trust with the user to drive action or conversion. This is why a deeper understanding of your customer’s journeys, drivers and motivations is needed if you want to deliver exponential growth.\nSince we were founded in 2011, we’ve received many awards and recognitions, including BIMA Agency Of The Year 2024, Campaign's 3rd Best Place to Work in 2025, Employer of the Year, and Best Integrated Campaign (Large) 2024 with Brakes, among others demonstrating both our commitment to our team and delivering truly strategic campaigns for our clients.\nAbout the Role\nAre you a strategic thinker with a passion for creative storytelling, data-led insights, and human behaviour?\nWe’re on the lookout for a Content Manager to take ownership of content strategy, planning, and delivery across a diverse portfolio of client accounts. In this role, you’ll blend search data, audience insights, and behavioural science to craft content strategies that boost organic visibility, drive engagement, and deliver tangible commercial impact.\nThis is a dynamic, hands-on role where you’ll lead overarching content strategies while staying close to the creative work itself, shaping ideas, reviewing content, and guiding a talented, multi-disciplinary team. If you’re excited to stay ahead of the curve as search evolves across traditional SEO, AI search experiences, video, and emerging channels, this role is built for you.\nWhat You’ll Be Doing\nHigh-Quality Execution & Hands-On Ownership\nEnd-to-end management: Oversee content creation from initial research, briefing, and ideation through to drafting, editing, approval, and publishing.\n\nHands-on creation: Maintain a hands-on approach to key strategic deliverables, showcasing top-tier writing, storytelling, and editorial judgement.\n\nMaintain quality standards: Champion brand tone of voice, accessibility, consistency, source accuracy, and audience relevance across all client outputs.\n\nQuality assurance: Review and QA content created by team members, providing constructive feedback to maintain Reflect Digital’s best-in-class standards.\n\nResponsible AI integration: Use AI tools thoughtfully to support research, ideation, and production efficiency without sacrificing human creativity or accuracy.\n\nWorkflow optimisation: Refine content processes, templates, and publishing workflows to boost productivity and maintain delivery standards across accounts.\n\nCollaborative Client Management & Account Growth\nPortfolio leadership: Own content delivery for your designated portfolio, managing budgets, scope, timelines, and campaign KPIs.\n\nBuild trusted partnerships: Develop deep relationships with clients by understanding their business goals, audience motivations, and commercial challenges.\n\nPersuasive communication: Present strategies, campaign rationale, and performance updates clearly and confidently to key stakeholders.\n\nCommercial growth: Spot opportunities for integrated campaigns, new content formats, and upselling opportunities in collaboration with our Growth Managers.\n\nNew business support: Help shape pitches, proposals, and deck materials to showcase the strength of Reflect Digital’s content offering.\n\nData-Driven Strategy & Measurement\nDefine success metrics: Work with SEO and Growth specialists to set meaningful KPIs aligned with wider business objectives (visibility, engagement, organic traffic, conversions).\n\nMonitor search evolution: Track performance across both traditional search engines and AI-powered search platforms.\n\nTurn data into action: Transform performance analytics and audience insights into actionable, clear recommendations that refine future strategy.\n\nContent optimisation: Identify underperforming assets and create refresh plans to improve relevance, visibility, and return on investment.\n\nKnowledge sharing: Share performance learnings and evidence-backed insights across the department to strengthen strategy across all accounts.\n\nMentorship & Team Culture\nSupport team growth: Mentor and coach junior colleagues, providing clear feedback to help them grow their skills, autonomy, and confidence.\n\nCross-discipline synergy: Work closely with Digital PR, SEO, Behavioural Science, Creative, and Growth teams to build fully integrated digital strategies.\n\nFoster curiosity: Contribute to an ambitious, supportive team culture that values continuous learning and knowledge sharing.\n\nWhat We’re Looking For\nProven Content Expertise: Background in content marketing, content strategy, and SEO copywriting within an agency or fast-paced environment.\n\nStrategic & Analytical Mindset: Ability to convert audience data, search insights, and behavioural principles into effective multi-channel strategies.\n\nCommercial Acumen: Understanding of account profitability, scope management, upselling, and client retention.\n\nStrong Communicator: Excellent presentation, storytelling, and client management skills.\n\nHands-On Craft: Strong editorial skills with meticulous attention to detail and high standards for brand voice and accuracy.\n\nForward-Thinking: Adaptable and curious about evolving search behaviours, AI tools, social platforms, and new content formats.\n\nWhat Success Looks Like in This Role\nMeasurable Strategy: Content strategies that consistently achieve client targets across brand authority, organic visibility, and conversions.\n\nHigh Standards: Delivering high-performing, well-researched, and engaging content assets across every account.\n\nStrong Relationships: Clients trust your strategic counsel, leading to high retention and account growth.\n\nIntegrated Campaigns: Seamless cross-department collaboration that brings out the best of our Digital PR, SEO, Creative, and Behavioural Science expertise.\n\nEmpowered Team: Junior colleagues feel supported and guided in their ongoing professional development.\n\nReady to Join Us?\nIf you’re ready to shape the future of behaviour-led content marketing and drive meaningful results for ambitious brands, we’d love to hear from you. Apply today with your CV and a portfolio or summary of your best work!\nTHE PACKAGE\nSalary: £35k+ DOE \n\nWork/Life Balance: Flexible working, 4-day work week, and hybrid working available.\n\nAnnual Leave: 28 days (ex., Bank Holidays) plus Birthdays, Charity day and between Christmas and NY.\n\nHealthcare: Private Healthcare from Vitality.\n\nBreakfast Club and healthy snacks\n\nWeekly Wellbeing Sessions\n\nAccess to trained Mental Health First Aiders (MHFA)\n\nLunch & Learn and Brunch & Learn sessions\n\nInternal & External Training Opportunities\n\nEndometriosis Friendly Employer\n\nWork Anywhere policy\n\nCareer Progression\n\nAgency Partnerships\n\nTo watch staff testimonials about our company culture, you can watchthisvideo on YouTube.\nInterview process - What to expect. \nThis is a more detailed breakdown of our interview process and what to expect at every stage. If you require any reasonable adjustments to this process, please notify us at the application stage. \nCultural Interview with People Director & Hiring Manager via Google Meet - 1 hour\n\nTask Stage - A task is set in advance and then a task Interview in person (where applicable to the role) - 1.5hrs at the Maidstone office\n\nVideo or phone interview with our CEO, Becky.\n\nDiversity and inclusion are at the heart of what we value as an organisation. Reflect Digital is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our People team is happy to support any reasonable adjustments that are needed within the recruitment process, such as additional time or different application or interview formats. If we can do something to alter the recruitment process to better suit you, please let us know when you apply. We are committed to providing an inclusive and welcoming environment for all employees, volunteers, subcontractors, freelancers, and clients. Your information will be kept confidential according to the General Data Protection Regulation (GDPR).\nStudies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Reflect Digital we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every aspect of the job description, we encourage you to apply anyway. 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