{"id":550466,"url":"https://alion.io/job/reflex-com-sg-head-of-engineering","title":"Head of Engineering","company":{"id":260768,"name":"Reflex","domain":"reflex.com.sg","url":"https://alion.io/company/reflex-2","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":163000,"max_usd":306000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2716},"experience_years_min":9,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CI/CD","optional":false},{"name":"Django","optional":false},{"name":"Go","optional":false},{"name":"Python","optional":false},{"name":"Ruby on Rails","optional":false},{"name":"Ruby","optional":true}],"status":"live","first_seen_at":"2026-02-18T16:30:19Z","employer_posted_date":"2026-06-03","last_verified_at":"2026-10-30T23:16:33Z","board_verified":true,"closed_at":null,"days_open":254,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":252},"description":"Austin, TX (Hybrid)\nEarly-stage, venture-backed\nAbout Reflex\nReflex is building the infrastructure that powers modern retail labor. By 2030, Reflex will look like the largest retail workforce in the world without owning a single store.\nMore than sixteen million Americans work in retail stores today, yet staffing remains reactive, inefficient, and costly for both retailers and workers. Retailers struggle with unreliable coverage and limited visibility into labor performance, while workers face unpredictable schedules and inconsistent income.\nReflex addresses this problem through a real-time, on-demand retail labor marketplace that connects national retail brands with trained, high-performing workers. The platform enables stores to flex staffing dynamically as demand changes, while creating performance-driven opportunities for workers. We’re scaling fast with some of the most notable brands in retail and are live in over 1,200+ active stores in the US.\nThis is a structurally complex, two-sided marketplace with real-world operational constraints. Reflex has demonstrated that the model works, with national retailers, growing marketplace liquidity, and rapid expansion. Backed by leading investors and operating at the Series A stage, the company is now focused on building durable systems that scale.\nNotable Investors: Indicator Ventures, Canaan Partners, Precursor Ventures, Sugar Capital, ATX Venture Partners, Clutch VC, Active Capital, Red Swan Ventures, Gaingels, and several industry thought leaders.\nThe Role\nReflex is hiring a Head of Engineering to own the technical strategy, delivery execution, and operational maturity required to scale our platform for the next stage of growth.\nThis is a foundational builder role, not a caretaker position. You will partner directly with the Founder/CEO, and lead an existing engineering team of approximately 5-8 engineers. There is no CTO layer today, as such this is a high-visibility role, including Board/Investor exposure.\nWhat You Will Build\nYour mandate is to architect and implement a resilient foundation of systems and processes that allows Reflex to scale and carry us into our next stage of growth.\nYou will be responsible for:\nPeople & organizational leadership:\nBuild and Lead the Team: Manage, mentor, and develop a team of five engineers. Conduct regular 1:1s, provide meaningful feedback, and create growth paths that retain top talent.\nEstablish Engineering Culture: Define and model engineering best practices, code review standards, and technical decision-making frameworks that scale as we grow.\nDrive Technical Hiring: Partner with leadership to recruit exceptional engineers, from writing job descriptions to conducting technical interviews to closing candidates.\nStrategic Technical Partnership: Collaborate with the Technical Lead to navigate the complexities of a two-sided marketplace, including real-time dispatching, matching algorithms, and high-concurrency data processing.\nRefine the Software Development Life Cycle (SDLC): Partner with Product to optimize how features are defined, scoped, tracked, and delivered to ensure high velocity without burnout.\nTechnical leadership:\nEngineering Excellence & Standards: In collaboration with the technical lead, define and enforce the standards for code quality, documentation, and system reliability. You own the accountability for the team’s adherence to these best practices.\nOperational Oversight: Lead the strategy for DevOps and infrastructure (CI/CD, cloud spend, security compliance), ensuring the foundation is stable enough for the team to ship rapidly and safely.\nSystem Health & Risk Management: Own the technical debt backlog and incident response protocols.\nPragmatic Hands-on Contribution: Contribute to feature implementation and code reviews alongside the team.\nHow You Will Work\nThis role requires hands-on ownership and fast, high-quality decision-making.\nYou should expect to:\nPersonally ensure the stability of the system through sound technical decision making\nWork daily with exec team & engineering on priorities, tradeoffs, and technical direction\nMove quickly while maintaining a high bar for quality and leverage\nWhy This Role Matters Now\nReflex has validated its model and is scaling rapidly. At the same time, marketplace complexity is increasing.\nDecisions made in the next product strategy phase will determine whether Reflex compounds its advantage or accumulates long-term friction. This role exists to take the engineering team to the next step in operational maturity and technical excellence, transforming a high-growth group of builders into a disciplined, scalable organization ready to tackle the next frontier of innovation.\nWhat Success Looks Like (12-18 Months)\nYou have built a predictable delivery engine where the CEO and stakeholders have full confidence in roadmap timelines and the trade-offs required to meet them.\nYou have implemented clear career paths and a culture of continuous feedback, resulting in high team engagement and the successful retention of top engineering talent.\nThe platform remains resilient and performant under increasing marketplace load, with a clear strategy for managing technical debt and infrastructure costs as we scale.\nAbout You\nWe are looking for an exceptional technical leader with high standards.\nYou likely bring:\n9+ years in software development, including senior leadership experience\n6+ years managing and growing high caliber engineering teams\nDeep, battle-tested experience in modern backend ecosystems (e.g., Python/Django, Ruby on Rails, Go)\nYou are someone who:\nIs passionate about growing engineers and their careers\nIs a strategic thinker, you see the Big Picture\nLoves technology and applying it to solve challenging problems\nIs comfortable owning ambiguous, high-stakes decisions\nMoves quickly with a strong bias toward action\nCares deeply about craft, clarity, and outcomes\nThis role is not a fit for:\nDesire for pure management with no participation in implementation\nDesire for pure development without people management\nCandidates who prefer consensus-driven, low-intensity environments\nPeople unwilling to engage deeply with technical and operational details\nAnyone optimizing primarily for title or stability\nWhat We Offer\nCompetitive salary and meaningful equity at a stage where ownership can compound materially\nDirect influence on the company’s long-term trajectory\nSignificant autonomy, trust, and access to leadership\nLearning velocity across product, data, and systems that few roles can match\nFull health benefits and a flexible, trust-based unlimited vacation policy.\nHybrid work environment with an energetic, collaborative office in downtown Austin, TX\nFor the right person, this will be a challenging, high-impact role with outsized career leverage.\nOur customers and workers come from every background, and our team does too. Reflex is proud to be an inclusive employer. All qualified applicants will receive equal consideration.","description_format":"text","description_chars":6986,"description_truncated":false,"requirements":{"experience_years_min":9,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Hybrid work"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing","HR & Payroll Software"],"lifecycle":[{"event":"open","at":"2026-09-08T14:34:10Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.264,"p_room":0.28,"age_days":253,"expected_fill_days":27,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/reflex-com-sg-head-of-engineering","json_url":"https://alion.io/job/reflex-com-sg-head-of-engineering.json","meta":{"generated_at":"2026-10-31T02:25:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3396,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":260768},"rest":"https://alion.io/mcp/rest/get_company?id=260768"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Freflex-com-sg-head-of-engineering"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Freflex-com-sg-head-of-engineering"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Freflex-com-sg-head-of-engineering"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/reflex-com-sg-head-of-engineering\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Freflex-com-sg-head-of-engineering"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":550466}},{"tool":"search_jobs","arguments":{"company":"reflex.com.sg","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":550466},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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