{"id":550462,"url":"https://alion.io/job/reflex-com-sg-operations-support-specialist","title":"Operations Support Specialist","company":{"id":260768,"name":"Reflex","domain":"reflex.com.sg","url":"https://alion.io/company/reflex-2","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":22,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":44000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-08-10T17:53:53Z","employer_posted_date":"2026-09-04","last_verified_at":"2026-11-03T16:45:33Z","board_verified":true,"closed_at":null,"days_open":84,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":84},"description":"About Reflex\nReflex is changing the way that 15-million Americans work in retail. We're building a platform that matches leading apparel brands with the top tier of retail talent, on-demand.\nAbout this role\nReflex is growing fast, and we're looking for an Operations Support Specialist to support Reflex in our mission to build the best way to work in retail by ensuring that we provide real-time support to our retailers and 'Reflexers' (that's what we call our workers) across all US markets in four different time zones. When things don't go according to plan, we step in to ensure that everyone receives a personalized, fast, and easy path to resolution across multiple channels (primarily text and email).\nWhat you'll be doing\nDelight those you interact with, particularly in difficult situations, to ensure that every Reflexer gets to the door safely and on-time\nProvide omni-channel support (via phone, SMS, email, and Slack), while finding creative solutions to real-time fulfillment challenges\nReview I-9 (employment eligibility verification) documentation with high accuracy\nOnboard new workers to the platform, making hiring decisions\nOperationally react to volume spikes through a variety of means, including reviewing new profiles, crafting custom marketing messages, and working with retailers to adjust schedules\nMultitask while maintaining attention to detail and quality\nHandle issues while adapting to pressure and time constraints\nTriage issues and escalate to the correct team\nCollaborate with the team to improve processes and outcomes\nWhat you should have\nExperience in a customer support or operations role\nStrong verbal and written communication skills; comfortable communicating via phone, text, and email with both internal team members and external customers\nExcellent attention to detail; you are able to spot developing issues quickly before they escalate\nThe ability to prioritize and manage multiple concurrent tasks in a time-sensitive environment\nA customer-first mindset and a talent for creative, empathetic problem-solving\nComfort working with support and operations tools (e.g., ticketing systems, live chat, Slack)\nWeekend availability, as our busiest days are Friday, Saturday, and Sunday\nWillingness to take on challenges and learn from failure; the ability to work independently and operate in ambiguity\nA passion for reinventing retail - a plus if you've worked in retail!\nA relevant degree or comparable formal training, certification, or work experience\nWhat we're offering\nCompensation: $22/hr\nFull-time non-exempt hourly pay\nHybrid role with a dynamic office environment in the heart of downtown Austin. The kitchen is always stocked with drinks & snacks!\nOur customers and workers come from all walks of life, and so do we. We hire great people from a wide variety of backgrounds. If you share our values and our enthusiasm to improve retail, you'll find a home here at Reflex.","description_format":"text","description_chars":2924,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing","HR & Payroll Software"],"lifecycle":[{"event":"open","at":"2026-09-08T14:34:10Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.295,"p_room":0.28,"age_days":84,"expected_fill_days":37,"reasons":["conf:3","win:tail","crowd:"],"computed_at":"2026-11-03T05:54:40Z"},"pay":{"stated_usd_annual":44000,"is_top_pay":false},"html_url":"https://alion.io/job/reflex-com-sg-operations-support-specialist","json_url":"https://alion.io/job/reflex-com-sg-operations-support-specialist.json","meta":{"generated_at":"2026-11-03T17:23:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24262,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":260768},"rest":"https://alion.io/mcp/rest/get_company?id=260768"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Freflex-com-sg-operations-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Freflex-com-sg-operations-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Freflex-com-sg-operations-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/reflex-com-sg-operations-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Freflex-com-sg-operations-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":550462}},{"tool":"search_jobs","arguments":{"company":"reflex.com.sg","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":550462},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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