{"id":549302,"url":"https://alion.io/job/reflow-customer-success","title":"Customer Success","company":{"id":450007,"name":"Reflow","domain":"reflow.ai","url":"https://alion.io/company/reflow-2","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"C","score":57,"open_postings":14,"ghost_share":0.714,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-26T18:02:44Z","employer_posted_date":"2026-08-26","last_verified_at":"2026-10-29T09:16:35Z","board_verified":true,"closed_at":null,"days_open":63,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":63},"description":"We’re building Reflow, a workforce and workflow intelligence platform that helps teams improve performance with a deep understanding of how we work. Partners get excited after the first demo; now we need someone who can turn that spark into adoption, retention, and growth.\nWhat you’ll do\nOwn the customer journey: setup, onboarding, adoption, and long-term success.\n\nShorten time-to-value: Move customers from demo → value quickly.\n\nCapture and structure customer feedback: Be the voice of the user in product and engineering decisions.\n\nAssist the contract process with new partners, working closely with our legal team to keep things smooth and fast.\n\nBuild strong relationships that lead to expansions and renewals.\n\nCreate and refine the playbook: Onboarding processes, success metrics, touchpoints.\n\nPartner with founders on GTM experiments and jump into “whatever’s needed” as we scale.\n\nWho you are\nEntrepreneurial: Former founder, early employee, or operator who thrives in ambiguity.\n\nAnalytical skills: Technical, finance, economics or product background\n\nCurious & logical: You understand your customer’s business needs and apply to their product configuration\n\nCustomer-facing pro: You know how to excite, guide, and close.\n\nSharp communicator: Written, verbal, and human.\n\nCurious and strategic: You dig into workflows, uncover pain, and use insights to shape product and company direction.\n\nMethodical: You keep yourself, your customers, and your teammates on track by creating clear templates and playbooks.\n\nBonus Points\nBackground in B2B SaaS, enterprise software, or data-heavy products\n\nFamiliarity with analytics platforms, BI tools, workflow systems, or automation software\n\nExperience supporting enterprise customers through security, data access, or compliance reviews\n\nWhy join\nBe an early, high-impact hire, working directly with the founders as a founding member\n\nInfluence the product roadmap, and help define the culture of how we work with customers\n\nDrive growth, contribute to PMF, GTM explorations\n\nCompensation:\nWe offer competitive pay based on the market and where you’re located. 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