{"id":234639,"url":"https://alion.io/job/reframe-customer-support-specialist","title":"Customer Support Specialist","company":{"id":2696,"name":"Reframe","domain":"joinreframeapp.com","url":"https://alion.io/company/reframe","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Work at a Startup","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Alpharetta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":55000,"max":65000,"currency":"USD","period":"year","gross":null,"usd_annual":65000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-05T10:02:01Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-27T14:20:14Z","board_verified":true,"closed_at":null,"days_open":52,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":52},"description":"About Reframe\nReframe is the #1 app to help people cut back or quit drinking by combining neuroscience, psychology, and real human support. We’re on a mission to help millions transform their relationship with alcohol and live more empowered, connected, and fulfilling lives.\nAt Reframe, we believe recovery and transformation look different for everyone and so does great support. That’s where you come in.\nAbout the Role\nWe’re looking for a Customer Support Specialist who doesn’t just answer tickets , you solve problems, bring empathy, and make someone’s day better with every interaction. This role is perfect for someone who loves their job, thrives on helping others, and feels energized by the small wins that create big impact.\nAs a core member of our support team, you’ll be on the frontlines of the Reframe experience : answering user questions, troubleshooting app issues, and ensuring every Reframer feels heard and supported. You’ll also work cross-functionally with product, engineering, and coaching teams to continuously improve our platform and user experience.\nThis is a full-time, in-office role based in Atlanta, GA.\nWhat You’ll Do\nRespond to customer inquiries via email, in-app chat, and other support channels with empathy, clarity, and efficiency\nTroubleshoot technical issues, bugs, and user concerns and communicate solutions clearly\nTrack common issues and flag trends to help improve the platform experience\nCollaborate with product and tech teams to escalate user feedback and find better solutions\nServe as the voice of the customer, advocating for their needs across internal teams\nMaintain internal knowledge bases and help docs\nJump into team meetings and contribute ideas for how we can make Reframe even better\nYou’re a Great Fit If You…\nLOVE HELPING PEOPLE\nThrive in a fast-paced, mission-driven environment\nAre an excellent communicator (written and verbal) with high emotional intelligence\nAre a natural problem-solver who loves untangling confusion and creating clarity\nAre tech-savvy and quick to learn new tools and systems\nAre organized, dependable, and responsive, your follow-up game is strong\nTake initiative and own your work, but love collaborating as part of a team\nFeel energized working at the intersection of wellness, tech, and behavior change\nOpen to recent graduates or candidates with 1+ years of experience in a customer-facing role\nBonus Points If You…\nHave previous customer support or community experience in a tech or wellness company\nHave a personal interest in mental health, coaching, recovery, or behavior change\nAre excited about Reframe’s mission and want to help us grow\nWhy Join Reframe?\nBe part of a passionate, mission-driven team changing lives at scale\nWork in a high-impact role where your voice and ideas are valued\nJoin a collaborative and supportive workplace where people truly love what they do\nCompetitive salary + health 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