{"id":2440104,"url":"https://alion.io/job/refushe-it-assistant-ngo","title":"IT Assistant NGO","company":{"id":4428762,"name":"RefuSHE","domain":"refushe.or.ke","url":"https://alion.io/company/refushe-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nairobi, Kenya"],"countries":["KE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-13T11:27:00Z","employer_posted_date":null,"last_verified_at":"2026-10-13T11:27:00Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"IT Jobs, RefuSHE Jobs. Responsible for providing technical support to staff, installing and maintaining computer hardware and software, troubleshooting IT issues, supporting network connectivity, maintaining ICT equipment and inventory records, and ensuring the smooth operation of IT systems. Requires a Diploma or Degree in Information Technology, Computer Science, ICT, or a related field. The position is based in Nairobi and requires on site work.\n\nPurpose of the role  \n\nThe IT Assistant keeps RefuSHE’s computers, network, phones and systems working, secure and available, so staff can work without interruption. The role gives day-to-day technical support to staff, looks after IT equipment and user accounts, and helps protect the sensitive data RefuSHE holds about the girls, young women and families it serves.  \n\nKey Responsibilities   \n\nGive first-line IT support to staff in person, by phone and remotely, and log and resolve requests on time.  \n\nSet up, configure and maintain laptops, desktops, printers, phones, projectors and other IT equipment.  \n\nInstall, update and support operating systems, software and approved applications.  \n\nSet up and manage user accounts, email, passwords and access rights for new, moving and departing staff.  \n\nLook after the office network, Wi-Fi, internet connection and routers, and follow up with internet service providers when there are problems.  \n\nMake sure antivirus, security updates and backups are in place and working.  \n\nHelp protect data and systems by applying IT security policies and spotting and reporting phishing, viruses or data breaches.  \n\nTrain staff on IT basics, safe use of systems, password security and data protection.  \n\nKeep an up-to-date IT asset register, including serial numbers, users and condition, and help with asset checks.  \n\nPrepare equipment for new staff and recover and wipe equipment from departing staff.  \n\nSet up IT equipment and audio-visual support for meetings, trainings and events, including online meetings.  \n\nAdvise on IT purchases and prepare specifications for new equipment, working with the procurement team.  \n\nManage IT supplier and service contracts, such as internet, software licences and repairs, and track renewal dates.  \n\nKeep simple records of IT support requests, problems and fixes.  \n\nEscalate complex problems to the supervisor or external IT service providers.  \n\nCarry out other related duties assigned by the supervisor.  \n\n Qualifications\n\nA diploma or degree in Information Technology, Computer Science or a related field.  \n\nAt least 2 years of experience in IT support, ideally in an NGO or office setting.  \n\nHands-on experience with Windows and macOS, Microsoft 365 or Google Workspace, and common office software.  \n\nAble to set up and troubleshoot laptops, printers, phones, local networks and Wi-Fi.  \n\nBasic knowledge of IT security, backups and antivirus tools.  \n\nKnowledge of data protection principles and the Kenya Data Protection Act, 2019.  \n\nCertifications such as CompTIA A+, Network+ or Microsoft 365 are an advantage.  \n\nGood communication skills and patient when helping staff with different levels of IT skill.  \n\nWell organised, with good record-keeping.  \n\nHonest, discreet and able to handle confidential information.  \n\nFluent spoken and written English and Kiswahili.  \n\nCommitted to gender equality, inclusion and safeguarding. \n\nHow to Apply\n\nClick here to 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