{"id":670142,"url":"https://alion.io/job/regatta-support-engineer","title":"Support Engineer","company":{"id":684690,"name":"Regatta","domain":"regatta.dev","url":"https://alion.io/company/regatta-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Binyamina, Israel"],"countries":["IL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Bash","optional":false},{"name":"Linux","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-01-26T00:00:00Z","employer_posted_date":"2026-01-26","last_verified_at":"2026-11-02T04:17:39Z","board_verified":true,"closed_at":null,"days_open":280,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":280},"description":"About Regatta\nWe are a team of veteran entrepreneurs and software engineers. We have been working together in the field of data management for 20+ years. During that period, we have gained a track record of building successful enterprises that have created outstanding value for team members, investors, and customers. Regatta develops, from scratch, a high-end mission-critical, extreme performance, distributed transactional and analytical database that brings simplicity alongside powerful features.\nThe Role\nThe Support Engineer is a customer-facing technical role responsible for leading customers through onboarding, proof-of-concept (POC), deployment, and ongoing operational phases. This role serves as the primary technical point of contact, ensuring successful adoption of Regatta. The Support Engineer manages customer engagements end-to-end, owns technical communication with customers, provides clear and professional guidance including root cause analyses (RCA), workarounds, and best practices, and acts as the central coordination point between customers and internal R&D teams.\nResponsibilities\nCustomer Engagement & Onboarding:\nAct as the primary technical focal point for prospects and customers.\nMaintain continuous communication with customers to understand their requirements and technical constraints, and convey these internally to R&D and other stakeholders.\nDrive POC and onboarding processes.\nAnalyze customer workloads, schemas, SQL queries, data types, and access patterns to design effective migration plans to RegattaDB. Identify cases requiring additional R&D investment and proactively surface and escalate gaps.\nDeployment & Environment Setup:\nProvide hands-on support for all scenarios, including Regatta Cloud and on-prem deployments.\nServe as a RegattaDB expert, with responsibility for environment preparation and deployment activities as needed. \nTroubleshoot customers’ hardware and operating system issues (Linux-based environments).\nDiagnose and resolve Regatta deployment issues, including identifying root causes and applying known fixes or mitigations for common problems.\nOngoing Support & Issue Management:\nServe as the primary point of contact for customer issues, questions, and operational inquiries.\nLead live debugging and troubleshooting sessions, and analyze system behavior, using Regatta’s observability and debuggability tools.\nIdentify, collect, and perform initial analysis of relevant diagnostic data (logs, metrics, configuration, and workload characteristics) to support effective troubleshooting. Manage support cases end-to-end, including ownership of customer communication, coordination between customers and internal R&D teams, escalation as needed, and coordination of resolution efforts.\nRequirements\nMust Have\nCustomer-facing experience.\nNative English proficiency.\nStrong verbal and written communication skills, with the ability to clearly explain technical concepts to customers and communicate effectively with engineering teams.\nConfident, assertive, and capable of operating under pressure in customer-facing scenarios.\nWillingness to support customers across time zones and respond to urgent issues when required.\nPrior experience as a software developer or database administrator (DBA), preferably working in production or customer-facing environments.\nStrong understanding of databases and SQL.\nHands-on experience working with database systems or similar data-intensive platforms.\nDeep familiarity with Linux environments, including troubleshooting OS-level, networking, and system performance issues.\nPreferred\nBasic coding or scripting skills (e.g., Python, Bash) to support automation, diagnostics, or tooling.\nDeeper technical understanding of storage systems, distributed databases, and database internals.\nThe role is on-site at Regatta's offices in Binyamina.\nRegatta's offices are conveniently located right near the Binyamina train station.","description_format":"text","description_chars":3929,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Proficiency (C2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Databases & DBMS","AI Agents"],"lifecycle":[{"event":"open","at":"2026-09-10T22:21:59Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.129,"p_room":0.28,"age_days":280,"expected_fill_days":24,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/regatta-support-engineer","json_url":"https://alion.io/job/regatta-support-engineer.json","meta":{"generated_at":"2026-11-02T10:08:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14103,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":684690},"rest":"https://alion.io/mcp/rest/get_company?id=684690"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fregatta-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fregatta-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fregatta-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/regatta-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fregatta-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":670142}},{"tool":"search_jobs","arguments":{"company":"regatta.dev","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":670142},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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