{"id":2981691,"url":"https://alion.io/job/regiocom-systemadministrator-acd-mwd","title":"Systemadministrator ACD (m/w/d)","company":{"id":2013882,"name":"Regiocom","domain":"regiocom.com","url":"https://alion.io/company/regiocom","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"softgarden","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-24T06:02:35Z"}},"role":"DevOps","role_family":"DevOps","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Magdeburg, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":58000,"max_usd":114000,"period":"year","method":"role_country_seniority_unknown","sample_n":171},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-04T13:52:09Z","employer_posted_date":"2026-10-04","last_verified_at":"2026-10-24T23:23:42Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"Der Einsatz im 2nd- & 3rd-Level-Support ist unser Tagesgeschäft. Wir sorgen dafür, dass unsere 6.000 Kollegen und Kolleginnen sowie externe Geschäftspartner reibungslos und sicher mit Hard- und Software arbeiten\nkönnen. Unser breit aufgestelltes Team freut sich auf Deinen fachlichen und persönlichen Input am Standort Magdeburg!\nDeine Aufgaben\nDu analysierst, planst und bereitetest den Einsatz neuer Technologien vor\nDu bist verantwortlich für Installation der ACD-Anlagen (von der Entwicklung über die Konzeption bis hin zur Montage und Inbetriebnahme)\nDu übernimmst den Betrieb der ACD-Anlagen (Administration, Wartung und Pflege)\nDu bearbeitest Störungsmeldungen im 2nd-Level Support und koordinierst ggf. den 3rd-Level Support\nDein Profil\nDu verfügst über einen (Fach-) Hochschulabschluss der Informationstechnik oder eine abgeschlossene Berufsausbildung auf dem Gebiet der Informations-/Kommunikationstechnik \nDu hast bereits erste Berufserfahrung und Kenntnisse im Bereich ACD-Technik, DV- und Netzwerktechnik, Programmier- und Skriptsprachen\nDu verfügst über gute Deutschkenntnisse und gute Englischkenntnisse (mindestens B2-Niveau)\nWas zeichnet uns noch aus\nHome Office Möglichkeit\nfinanzieller Zuschuss zum Deutschland- oder Jobticket\nCompany Bike (Fahrrad-Leasing)\nkostenfreie Park- und Fahrradstellplätze vor Ort\nWeiterbildungsmöglichkeiten (z.B. e-Learning Plattform)\nGruppenunfallversicherung rund um die Uhr\nBetriebliche Altersvorsorge\nkostenfreie Sportangebote mit eigenem Gesundheitstrainer\nhauseigenes Betriebsrestaurant mit reichhaltiger Auswahl\nCorporate Benefits (Mitarbeiter-Rabatte)\nWir bauen digitale Zukunft - souverän, sicher, skalierbar.\nOb für Energieversorger, Behörden oder Versicherungen: Unsere Cloud- und IT-Services sind gefragter denn je. regiocom steht für deutsche Rechenzentren, zertifizierte Sicherheit und individuelle Architekturen - und für ein wachsendes Team mit technischer Exzellenz und viel Gestaltungsfreiraum.\nErfahre, wie wir digitale Souveränität in Europa neu denken: Mehr erfahren","description_format":"text","description_chars":2034,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Upper-Intermediate (B2)","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Home office"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-21T07:17:23Z"}],"visa":[],"liveness":{"score":56,"band":"ok","label":"Likely open","p_open":1,"p_active":0.746,"p_room":0.75,"age_days":19,"expected_fill_days":25,"reasons":["conf:2","velocity","win:late","comp:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/regiocom-systemadministrator-acd-mwd","json_url":"https://alion.io/job/regiocom-systemadministrator-acd-mwd.json","meta":{"generated_at":"2026-10-25T02:45:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4201,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2013882},"rest":"https://alion.io/mcp/rest/get_company?id=2013882"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fregiocom-systemadministrator-acd-mwd"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fregiocom-systemadministrator-acd-mwd"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fregiocom-systemadministrator-acd-mwd"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/regiocom-systemadministrator-acd-mwd\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fregiocom-systemadministrator-acd-mwd"}]}